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Proposal: remove FMR. Thread is locked

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Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
I still prefer this approach that is currently applied which guarantees, whether or not someone gets a written reply in 'Forum Moderation Review' all reports are handled/reviewed. I know that Archaeox eloquently conveyed what I wanted to say to this, but I am also going to share what he previously mentioned as well:
Archaeox said :
Mrs Ana said :
This makes sense and it's appreciated because it shows transparency and that the reports and/or concerns are being adequately heard and taken care of .

This. Totally.

It is not just competence that is required, but the appearance of competence. It should be obvious that player perception is as important as what is actually being done.

[Edit to add: Obvious because managing perceptions is a major part of community management anywhere, or should be.]

10-Nov-2021 15:02:48

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
^ 2 new JMods. Just so you know, Mod Hooli isn't a new Jagex Moderator. He has been around as Lead Community Manager since at least June 2020: Hello from Mod Hooli! . Although he has never actioned a report in FMR, he could have done so at any given time and, obviously, he could even do it right now, which is what we are hopefully expecting to occur.

As for Mod Miva, she has been around since at least July-August of this year, which implies that she is somewhat new. With this being said, I do hope that either one of them or both jump to look after FMR :) .

10-Nov-2021 15:08:54

2_Tron

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile
CM Nick said :
2_Tron said :
Mod Kari said :
Mod's Hooli and/or Miva will likely be the next to service this thread. Please be patient while they adapt to being a smaller team.


All the best! ^ 2 new JMods.

As for the LMods, I have to say, I am sorry but there's no job for you in The RuneScape Official Forums. Your work should be discontinued. Well, I would argue that merely by virtue of the fact I continue to have and do this job, that Jagex doesn't believe this to be the case. For many many years I've been looking at the ratio of quantity & quality of moderators, day and night, as far as I am awake, and by far Forum Moderators doing 97% of the workload in The RuneScape Official Forums.
Going by what have been done to change the appearance of moderators being a policeforce, Forum Moderators have done 99% of the elbowgrease to make it a better workable atmosphere between Moderators and The RuneScape Community.
That is my opinion. And that has been a major contribution to Forum Moderation Review to make it less populated and better used by all of us, for more serious matters.

10-Nov-2021 20:41:37

2_Tron

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile
Archaeox said :
...
1. It does NOT guarantee that all reports are handled/reviewed in a timely manner. If they were, this thread would not be necessary.

2. Appearances are extremely important; the community needs not just to have its needs addressed, but to SEE that its needs are addressed; therefore, a post in FMR (even if just saying "done to here" with no details) would show that that people's concerns were being dealt with. Without such posts, the community feels ignored and abandoned even if this is not the case . It is impossible to handle/review all reports in the same timely manner, as some do require a thorough investigation, where others require a back-up of other teams thus it is futile to hammer at such a point.
Not many players are persistently requesting for a 'visible addressment'. For as long as RuneScape does exist we address so many things that aren't 'visible addressed' to all of us (in-game reports) and nobody is complaining about it. Just report and move on.

10-Nov-2021 21:09:10

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
It is impossible to handle/review all reports in the same timely manner, as some do require a thorough investigation, where others require a back-up of other teams thus it is futile to hammer at such a point.
Not many players are persistently requesting for a 'visible addressment'. For as long as RuneScape does exist we address so many things that aren't 'visible addressed' to all of us (in-game reports) and nobody is complaining about it. Just report and move on. I disagree. Most players would love to see that their reports are being read and responded to. Even if the outcome is not the one that a specific player desired (i.e., the overturning on an F-Mod's action), just seeing and reading that their reports were checked makes them visualize that their concerns are being properly addressed by Community Management.

Comparing the Forums to the game is not a valid comparison because for every report in FMR, you'd probably have hundreds, if not, thousands of in-game reports. Furthermore, in-game reports are reviewed by the Player Support Team, a team that by far, extremely outnumbers the members of Community Management Team, which as of this precise moment, sits at two: Mod Hooli and Mod Miva. In-game reports are, most of the time, reviewing someone else's actions and not the action of a Forum Moderator. Many eons ago, players would receive private messages thanking them for submitting in-game reports. This practice was removed a long time ago as it wasn't practical to message every single player for their in-game reports.

As for FMR, people DO want to see that their reports are being investigated. And even if the outcome is not a favorable one to them, they are at least witnessing that a member of Community Management is objectively reviewing their concerns about the actions of Forum Moderators. You can't just report and move on in this case. You want to see a response. It isn't the same as in-game.

10-Nov-2021 21:33:33

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Mrs Ana, ... a report is a report ... mechanics are the same. You file a report to report a concern. Yea, you file a report to report a concern, but in-game reports DO NOT require a public or private response. FMR reports DO require some sort of communication to let the person know that their concerns have been heard and properly addressed, if appropriate. Additionally, as I said above, the procedures are distinct. In-game reports use the evidence gathered by the system. FMR reports are subjective, in a way, because the player is allowed to speak freely AND even suggest what actions should be taken in regards to the situation(s) being reported about F-Mods.

With that in mind, it's unfair to compare in-game reports to FMR reports due to the facts enumerated above.

10-Nov-2021 21:50:54

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Here comes the new team, same as the old team.

Once again, it is now
THREE MONTHS
, or
quarter of a year
, since any member of Jagex Staff deigned to respond to the peasantry by posting on FMR.

Proof, were any needed, that FMR is not fit for purpose and needs replacing .
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

24-Jan-2022 19:28:31

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04-Feb-2022 18:44:38

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile
@Immortalized

If you have issues with any Forum Moderation then you should be using Review.

Your commets above were removed for flaming. You can't lay any blame on any Forum Moderator because of the lack of action within the review thread. We are as tired of seeing no action as everyone here. We are told to guide people there if they have any issues with Moderation. Thats still our guidelines and we will still guide people too it. Comprehensive Account Security
What do snowmen have for breakfast? Snowflakes! :P

06-Feb-2022 16:03:51 - Last edited on 06-Feb-2022 16:07:09 by Tuffty

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