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Proposal: remove FMR. Thread is locked

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Joel
Feb
fmod Member
2005

Joel

Forum Moderator Posts: 32,973 Sapphire Posts by user Forum Profile RuneMetrics Profile
Stoat,

We want a solution just as much as you and everyone else does so to say (at least from our point of view) that we have no desire to improve or change anything is just wrong.

But, we're not Jagex and have very little say when it comes to timelines and implementation of some form of new and improved FMR and certainly no say when it comes to resourcing with regards to time allocation for staff members. We can just suggest and push for it (in the same way as you can) - which we do.

Arch is trying his best to keep this thread strictly on the topic at hand and not allow it to veer off into inappropriate discussions regarding individuals, hence why certain posts of that nature are getting removed, nothing more, nothing less.
Joel

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25-Jun-2021 14:55:48

Joel
Feb
fmod Member
2005

Joel

Forum Moderator Posts: 32,973 Sapphire Posts by user Forum Profile RuneMetrics Profile
I get it, for us too :(

Ultimately we want to be held to account as well and want to be able to say with confidence "Please use FMR...".

We are nudging as much as we can through our channels as well in the hopes we can have some sort of better solution soon ('soon' being just as open ended to me as it is for you) :P
Joel

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25-Jun-2021 15:31:14

Theos
Aug
fmod Member
2008

Theos

Forum Moderator Posts: 23,574 Opal Posts by user Forum Profile RuneMetrics Profile
A lot of great discussion has already happened on this thread.


To sum up my thoughts, I agree with the idea of removing FMR and allowing players to submit tickets as needed *or* to email Jagex at a certain email address to receive a response to a raised situation.
Forum Moderator

30-Jun-2021 20:46:48

Liv Love

Liv Love

Posts: 84 Iron Posts by user Forum Profile RuneMetrics Profile
Interesting discussions here. I for one don't mind allowing players to report somewhere else other than the FMR thread. Reading throughout this thread, I learned that those purple moderators or "CMs" can check the community mailbox so why not allow us to use that instead and have those answers shared much like FMR used to work?
~
Long Liv(e) Love
~

01-Jul-2021 00:23:07

Mr Brushie

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile
Well, here we are, 3 July. And lo, nothing.

It seems to me that the person in charge of the FMR thread has vacated their position at Jagex; what other explanation is there for an employee not doing a part of their job?

And spare me the "no discussing staff/moderators" rhetoric. I'm not attacking anyone here; simply stating an observation for discussion.

Or is that not allowed?

04-Jul-2021 05:56:27

Draco Burnz
Dec Member 2011

Draco Burnz

Posts: 79,296 Emerald Posts by user Forum Profile RuneMetrics Profile
Mr Brushie said :


It seems to me that the person in charge of the FMR thread has vacated their position at Jagex; what other explanation is there for an employee not doing a part of their job?


Is it stated anywhere that a Jmod is supposed to be regularly overlooking FMR to begin with?

Or is it all voluntary like Fmods are?
Draco Burnz
Anime Fanatic
Defender of the logical

04-Jul-2021 07:13:35

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Mr Brushie said :
what other explanation is there for an employee not doing a part of their job?

If the responsibilities of the JMods in Community Management do not leave enough time for reviewing FMR, then there is, as I have repeatedly made clear, a SYSTEMIC problem. Either their job needs to be restructured, more CM staff are needed, or the way in which FMR operates needs to change. The latter, being the most realistic option, is the subject of this thread.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

04-Jul-2021 07:44:02

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Draco Burnz said :
Is it stated anywhere that a Jmod is supposed to be regularly overlooking FMR to begin with?
Perhaps you should read the first post on FMR:

Mod Kari said :
What is Forum Moderation Review?


Forum Moderation review is a thread for you to flag the actions of a
Forum Moderator
to members of the Jagex Community Management Team, should you feel that they have acted inappropriately or in poor-taste.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

04-Jul-2021 07:46:06

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