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Proposal: remove FMR. Thread is locked

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Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
-Snip-
It's explicitly and clearly stated in the first post of the New JMods coming through! sticky that the initial idea was to give LMods/CMs their respective J-Mod accounts in order to be able to properly carry out their new duties and responsibilities. I'll quote a few for you, 2_Tron :) :
Mod Cam said :
This means that we will have new JMods whose focus is forum engagement and moderation, collecting feedback and helping us with day-to-day projects.
New JMods = new JMod accounts were suposed to be available to LMods/CMs.
Mod Cam said :
They will also be providing cover that the previous LMods couldn’t, such as forum moderation review, ban appeals and escalations.
Only Jagex Moderators are able to review FMR and ban appeals, which, again, implies that LMods/CMs were supposed to get their JMod accounts in order to fulfill this role. As for escalations, CM Nick has already proven that he's already capable of escalating certain things so he doesn't require a J-Mod account for those actions. Mod Cam said :
They’re currently using LMods accounts, but this will change next week once we can get them fully set up .
As said here, they were supposed to get their JMod accounts a week after the posting on the introduction thread.
Mod Cam said :
Soon we will create JMod accounts for the team - turns out the guy who creates JMod accounts has been away on holiday, bad timing on my part! :D
Again, more proof that they were supposed to get their JMod accounts. Mod Cam said :
Mod Meadows will still be the curator of the forums and will work closely with the new JMods to make it the best it can be .
New JMods = new JMod accounts :) .

[...continued...]

08-Nov-2021 19:45:42

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
[...continued from above...]
Mod Cam said :
[...]7. The JMod specific accounts Keywords have access to won't have access in-game. [...]
Mod Cam mentioning that LMods/CMs will get their JMod specific accounts :) .

I'm unsure of where you got the "There's no such thing that says '
we are giving LMods JMods-accounts
'"
idea from, but if you carefully read the thread and Mod Cam's responses -- which have been quoted above for your convenience -- you will be able to see that their initial intention was to allow these new LMods/CMs to use a JMod specific account in order to be able to properly perform the contents of their contract ^_^ .

Now, we are all aware of the fact that they haven't completed their initial task yet, but LMods/CMs were supposed to receive a JMod specific account as mentioned above, more speficially and related to this thread, to be able to deal with FMR.

08-Nov-2021 19:46:06

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Instead of arguing about what SHOULD have happened, or what COULD have happened, I suggest that we bring the thread back to a discussion of what could actually be done now, irrespective of what went before.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

09-Nov-2021 14:02:15

2_Tron

2_Tron

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Archaeox said :
Instead of arguing about what SHOULD have happened, or what COULD have happened, I suggest that we bring the thread back to a discussion of what could actually be done now, irrespective of what went before.
I still prefer this approach that is currently applied which guarantees, whether or not someone gets a written reply in 'Forum Moderation Review' all reports are handled/reviewed.

'
Posting on this thread
does not
guarantee a response, but all reports will be reviewed and any necessary action will be taken. Posts which don't use the above form risk having their
review delayed or not done at all
.
'

Jagex/JMods are constantly reviewing feedback in order to get better 'understanding of & connections with' The RuneScape Community meeting their expectations as best as possible.
My hopes are that the new 2 JMods take their time to perfect their community management skills and try their best to serve both sides, meaning The RuneScape Community and the Forum Moderation Team (FMods), as well as exhaust their 'Office-skills' keep themselves informed by Jagex/JMods in other teams.
Not everything can be answered but a close explanation sometimes might do wonders.

Foremost important is that Jagex/JMods re-establish a better connection with the Forum Moderation Team (FMods) and improve that to its former glory.
FMods have always been the 'red wire' for The RuneScape Community here in The RuneScape Official Forums. Their continuous work and efforts are the spindle that makes these forums run like clockwork.
Forum Moderators are no longer a 'policeforce' but more or less mediators as well as the glue that binds us all.

Forum Moderation Review is as important to Foru Moderators as it is for us Players.
If Forum Moderators have questions or do not understand a situation than who does?

09-Nov-2021 20:17:45

2_Tron

2_Tron

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Mod Kari said :
Mod's Hooli and/or Miva will likely be the next to service this thread. Please be patient while they adapt to being a smaller team.


All the best!
^ 2 new JMods.

As for the LMods, I have to say, I am sorry but there's no job for you in The RuneScape Official Forums. Your work should be discontinued.

09-Nov-2021 20:22:01

CM Nick

CM Nick

Local Moderator Posts: 9,140 Rune Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Mod Kari said :
Mod's Hooli and/or Miva will likely be the next to service this thread. Please be patient while they adapt to being a smaller team.


All the best!
^ 2 new JMods.

As for the LMods, I have to say, I am sorry but there's no job for you in The RuneScape Official Forums. Your work should be discontinued.


Well, I would argue that merely by virtue of the fact I continue to have and do this job, that Jagex doesn't believe this to be the case.
Community Manager for Jagex

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10-Nov-2021 00:24:08 - Last edited on 10-Nov-2021 00:26:10 by CM Nick

Theos
Aug
fmod Member
2008

Theos

Forum Moderator Posts: 23,574 Opal Posts by user Forum Profile RuneMetrics Profile
Archaeox said :
Instead of arguing about what SHOULD have happened, or what COULD have happened, I suggest that we bring the thread back to a discussion of what could actually be done now, irrespective of what went before.


True...

Well, here's my summarized points on what could/should happen. *Note, each suggestion is independent of each other but could all happen.

1. Remove FMR, and utilize an inbox for escalations (Allowing LMods access)
2. Provide LMods with JMods account to properly utilize that role and partnership, alleviating Jagex's responsibility on the moderation part except for escalations that require JMod attention
3. Jagex should start utilizing the RSOF again , instead of 3rd party sites so heavily. There's nothing wrong with diversifying where information is posted, but the engagement should not be based on Reddit. Twitter and Discord. At times, it feels like the RSOF is the last place where information is posted. This is problematic.
4. Jagex should utilize polls again for RS3. Instead of listening and implementing changes from Reddit and Twitter communities, they should utilize more statistically informative and reliable methods to gauge player sentiments prior to implementing changes. Surveys, and the in-game poll mechanism would allow for better data collection which would allow for more informative changes to be made.

I do think the conversation on the past was important for the historical context of the present, and I standby in my belief that the LMods (specifically, CM Nick) have done a great job overall. Their role isn't being given the proper tools needed, however. The LMods could make Jagex's roles far more easier if the positions are properly supported. Jagex should provide the LMods with the staff accounts OR change the coding/access of the LMod account group to ensure that they have the necessary forum tools for FMR and such. Maybe the ladder would be easier?
Forum Moderator

10-Nov-2021 01:39:04

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
I still prefer this approach that is currently applied which guarantees, whether or not someone gets a written reply in 'Forum Moderation Review' all reports are handled/reviewed.

Two problems with this:

1. It does NOT guarantee that all reports are handled/reviewed in a timely manner. If they were, this thread would not be necessary.

2. Appearances are extremely important; the community needs not just to have its needs addressed, but to SEE that its needs are addressed; therefore, a post in FMR (even if just saying "done to here" with no details) would show that that people's concerns were being dealt with. Without such posts, the community feels ignored and abandoned even if this is not the case .
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

10-Nov-2021 06:57:27

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
As for the LMods, I have to say, I am sorry but there's no job for you in The RuneScape Official Forums. Your work should be discontinued.


This thread is NOT about whether or not LMods have a place here. If they bother you so much, create your own thread to discuss them, please, as it's becoming a running theme here that only serves as a distraction from this thread's actual subject.
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

10-Nov-2021 07:00:22

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