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New JMods coming through!
Quick find code: 254-255-602-66042519
Hello, Windsofnight here. Since the OP post is a bit ambiguous & Jagex was not transparent at all with its customers regarding the previous Lmods that were used & it appears that questions are being answered this time around I hope you don't mind that I ask a few.
1. How long has Keywords Studio been providing player support & localisation services for Jagex?
2. What type of player support & localisation services does Keywords Studio provide for Jagex?
3. As an outside subcontractor does Keywords Studio have direct access to player account information in their player support capacity?
4. How many Keywords Studio employees are providing player support & localisation services for Jagex?
5. How many Keywords Studio employees will be working as CM?
6. Will Keywords Studio employees be representing themselves as Jagex CM on social media platforms?
7. Will Keywords Studio employees be representing themselves as Jagex CM in-game?
8. If Keywords Studio employees will be using their accounts in-game will they have the same tools as Jagex employees do?
9. As an outside subcontractor will those Keyword Studio employees that will be working as CM have direct access to player account information?
10. Will Jagex be updating the following information to inform their customers that the 'golden glow' on RSOF & the 'golden crown' in-game will now be used by subcontractors as well as Jagex employees?
Reference: Moderators and Community Helpers - https://support.runescape.com/hc/en-gb/articles/209270969-Moderators-and-Community-Helpers
Thank you.
1. How long has Keywords Studio been providing player support & localisation services for Jagex?
2. What type of player support & localisation services does Keywords Studio provide for Jagex?
3. As an outside subcontractor does Keywords Studio have direct access to player account information in their player support capacity?
4. How many Keywords Studio employees are providing player support & localisation services for Jagex?
5. How many Keywords Studio employees will be working as CM?
6. Will Keywords Studio employees be representing themselves as Jagex CM on social media platforms?
7. Will Keywords Studio employees be representing themselves as Jagex CM in-game?
8. If Keywords Studio employees will be using their accounts in-game will they have the same tools as Jagex employees do?
9. As an outside subcontractor will those Keyword Studio employees that will be working as CM have direct access to player account information?
10. Will Jagex be updating the following information to inform their customers that the 'golden glow' on RSOF & the 'golden crown' in-game will now be used by subcontractors as well as Jagex employees?
Reference: Moderators and Community Helpers - https://support.runescape.com/hc/en-gb/articles/209270969-Moderators-and-Community-Helpers
Thank you.
WHERE IS MY INGAME RSOF TITLE?!
17-Sep-2018 02:31:19
Windsofnight
said
:
Hello, Windsofnight here. Since the OP post is a bit ambiguous & Jagex was not transparent at all with its customers regarding the previous Lmods that were used & it appears that questions are being answered this time around I hope you don't mind that I ask a few.
1. How long has Keywords Studio been providing player support & localisation services for Jagex?
2. What type of player support & localisation services does Keywords Studio provide for Jagex?
3. As an outside subcontractor does Keywords Studio have direct access to player account information in their player support capacity?
4. How many Keywords Studio employees are providing player support & localisation services for Jagex?
5. How many Keywords Studio employees will be working as CM?
6. Will Keywords Studio employees be representing themselves as Jagex CM on social media platforms?
7. Will Keywords Studio employees be representing themselves as Jagex CM in-game?
8. If Keywords Studio employees will be using their accounts in-game will they have the same tools as Jagex employees do?
9. As an outside subcontractor will those Keyword Studio employees that will be working as CM have direct access to player account information?
10. Will Jagex be updating the following information to inform their customers that the 'golden glow' on RSOF & the 'golden crown' in-game will now be used by subcontractors as well as Jagex employees?
Reference: Moderators and Community Helpers - https://support.runescape.com/hc/en-gb/articles/209270969-Moderators-and-Community-Helpers
Thank you.
Howdy,
1. I'm not familiar with the work being done for Loc, but several months for Player Support.
2. For Loc I would guess that majority of support is document translation. For PS so far it's moderation and escalation cover.
3. No.
4. Several 'Agents' though this changes.
5. At the moment we have two community managers and one team lead.
6. This will be up to the social media managers. In the past they have represented themselves as a member of the Jagex team.
7. The JMod specific accounts Keywords have access to won't have access in-game.
8. No.
9. Very limited information to allow the team to do moderation and escalations checks.
Note: the accounts being used will be monitored using the same auditing tools we use for internal employees, and will have very restricted access to some internal tools. Significant considerations have been made leading up this partnership to ensure that your details and accounts are safe. If there was any risk we simply wouldn't proceed with this project. As the previous PS anti-hijacking curator and member of the ICU team this is my number 1 priority.
10. We'll look into it. Though as mentioned earlier, whilst these guys won't be directly employed by us we very much see them as an extension of the CM team and want you to do the same.
Hello, Windsofnight here. Since the OP post is a bit ambiguous & Jagex was not transparent at all with its customers regarding the previous Lmods that were used & it appears that questions are being answered this time around I hope you don't mind that I ask a few.
1. How long has Keywords Studio been providing player support & localisation services for Jagex?
2. What type of player support & localisation services does Keywords Studio provide for Jagex?
3. As an outside subcontractor does Keywords Studio have direct access to player account information in their player support capacity?
4. How many Keywords Studio employees are providing player support & localisation services for Jagex?
5. How many Keywords Studio employees will be working as CM?
6. Will Keywords Studio employees be representing themselves as Jagex CM on social media platforms?
7. Will Keywords Studio employees be representing themselves as Jagex CM in-game?
8. If Keywords Studio employees will be using their accounts in-game will they have the same tools as Jagex employees do?
9. As an outside subcontractor will those Keyword Studio employees that will be working as CM have direct access to player account information?
10. Will Jagex be updating the following information to inform their customers that the 'golden glow' on RSOF & the 'golden crown' in-game will now be used by subcontractors as well as Jagex employees?
Reference: Moderators and Community Helpers - https://support.runescape.com/hc/en-gb/articles/209270969-Moderators-and-Community-Helpers
Thank you.
Howdy,
1. I'm not familiar with the work being done for Loc, but several months for Player Support.
2. For Loc I would guess that majority of support is document translation. For PS so far it's moderation and escalation cover.
3. No.
4. Several 'Agents' though this changes.
5. At the moment we have two community managers and one team lead.
6. This will be up to the social media managers. In the past they have represented themselves as a member of the Jagex team.
7. The JMod specific accounts Keywords have access to won't have access in-game.
8. No.
9. Very limited information to allow the team to do moderation and escalations checks.
Note: the accounts being used will be monitored using the same auditing tools we use for internal employees, and will have very restricted access to some internal tools. Significant considerations have been made leading up this partnership to ensure that your details and accounts are safe. If there was any risk we simply wouldn't proceed with this project. As the previous PS anti-hijacking curator and member of the ICU team this is my number 1 priority.
10. We'll look into it. Though as mentioned earlier, whilst these guys won't be directly employed by us we very much see them as an extension of the CM team and want you to do the same.
17-Sep-2018 13:29:31
Will these new Keyword employees be active in the VIP and High Level forums?
Jagex 2019 New Year Resolution... MTX our customers until RS3 SERVER SHUTDOWN PARTY!
Don't buy keys on Treasure Hunter, if you do Jagex will only make more TH promotions
The RS3 Community is treated like
RUBBISH
due to constant TH promotions.
RUBBISH
due to constant TH promotions.
Don't buy keys on Treasure Hunter, if you do Jagex will only make more TH promotions
18-Sep-2018 03:16:38
CM Nick
said
:
Nead said :
Welcome, Nick! My name, too.
Ah, nice! Do you also become confused because you know about 30 other Nicks and anytime your name is called you look around like "Me? Is this me? No? Oh..."
Yes! It's terrible.. I've even met someone with the same birthday as me.. month/date
.
- Ornery Onions -
Prioritizing inclusion, friendliness and offering a helping hand to those that need it.
Nead said :
Welcome, Nick! My name, too.
Ah, nice! Do you also become confused because you know about 30 other Nicks and anytime your name is called you look around like "Me? Is this me? No? Oh..."
Yes! It's terrible.. I've even met someone with the same birthday as me.. month/date
.
- Ornery Onions -
Prioritizing inclusion, friendliness and offering a helping hand to those that need it.
20-Sep-2018 17:15:45
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