RuneScape Forum Archive | Proposal: remove FMR.

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
There are many ways to "look after" FMR though. They can just look and take actions behind the scene without replying to FMR. They can send replies to our message boxes instead, if applicable. That will be on par with the moderation of most social media like Reddit. Obviously; however, even if a private message is sent, the J-Mod in question posts a public response letting the specific player and everyone else know that they have been sent an inbox message:

"If appropriate, you may receive a follow up in-game inbox message when you submit a report, so check your game message centre regularly. Otherwise you can expect a public response to your concerns in a post at the end of this thread."

Coincidentally, here's an example of Mod Kalaya publicly saying that she was going to send Archaeox an inbox regarding his concern(s):

Source: Forum Moderation Review
Page 15, Post #7

The ability to send private messages to our individual Message Centre inboxes has always been there and this is used whenever the J-Mod in question deems it appropriate; however, when this occurs, the J-Mod in question publicly informs everyone that a certain player would be privately contacted. This makes sense and it's appreciated because it shows transparency and that the reports and/or concerns are being adequately heard and taken care of.

29-Oct-2021 15:15:23

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
This makes sense and it's appreciated because it shows transparency and that the reports and/or concerns are being adequately heard and taken care of .

This. Totally.

It is not just competence that is required, but the appearance of competence. It should be obvious that player perception is as important as what is actually being done.

[Edit to add: Obvious because managing perceptions is a major part of community management anywhere, or should be.]

~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

29-Oct-2021 16:08:13 - Last edited on 29-Oct-2021 16:10:36 by Archaeox

Jul

2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile

Ahah I remember that report I made.

was in regards to the former Who Are You thread in OT that was a sticky. Was a pointless thread years before that one was made and was pointless then.

Took a while before a jmod agreed and removed it. As it was made a sticky by a fmod for no other reason than it might be good for the community I often used it as an example when certain fmods claimed they were not allowed to make threads stickies without permission.

The best was when Tuffty locked another thread in OT for asking personal security questions (favourite band I believe) he then listed a bunch of other questions you're not allowed to ask.

Naturally I cross referenced with the Who Are You thread and unsurprisingly a handful of those same questions we're not allowed to ask were listed there. On a thread that had well over 1k replies in x number of years. Oh how I chuckled going to FMR, sorry Tuffty your locked thread was un locked

Eventually I convinced Mod Meadows to remove it when he was on his forum overhaul spree.

I can rememeber that report from x years ago yet some people can't remember what they posted 2 month ago...

I've also received inbox messages as well once was after requesting further clarification.

29-Oct-2021 20:12:56 - Last edited on 29-Oct-2021 23:19:09 by Wilf

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

Wilf said :

Naturally I cross referenced with the Who Are You thread and unsurprisingly a handful of those same questions we're not allowed to ask were listed there. On a thread that had well over 1k replies in x number of years. Oh how I chuckled going to FMR, sorry Tuffty your locked thread was un locked

Thats why the F-Mods like the review thread so much. We need to be accountable to Jagex as well as to the Community. So it has to stay and work well.

Also no hard feelings. These things happen and I hold no grudges at all and never will.

Glad to see this thread still very much active.

Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

30-Oct-2021 11:14:53

Aug

2013

Jeremy Cheng

Posts: 25,639 Sapphire Posts by user Forum Profile RuneMetrics Profile

If jmod would PM players in their message center when they respond to their fmr post and say in the fmr thread simply to each player that qualified "X Player name, I have responded to your FMR post. See your inbox." then we could keep the posts auto hidden and let jmods keep whatever action is taken private.

01-Nov-2021 06:14:05

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

Jeremy Cheng said :
If jmod would PM players in their message center when they respond to their fmr post and say in the fmr thread simply to each player that qualified "X Player name, I have responded to your FMR post. See your inbox." then we could keep the posts auto hidden and let jmods keep whatever action is taken private.

If appropriate, you may receive a follow up in-game inbox message when you submit a report, so check your game message centre regularly. Otherwise you can expect a public response to your concerns in a post at the end of this thread.

Thats how Inbox messages work. I can't see Jagex sending out Inbox messages to everyone using review. It just won't happen. It's hard enough to get a review actioned within a few days.

Hopefully now Mod Kari has handed it over to 2 Staff Members it might help out the issue at hand.

Also chances are anyone sent an InBox message's are not read but ignored. Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

01-Nov-2021 11:04:50

Apr

2017

Chief Elf

Posts: 5,115 Rune Posts by user Forum Profile RuneMetrics Profile

Nubby Nubnub said :

Since we’re on the topic of new proposals, can I suggest something quite wild? It essentially removes the advantage of having third-party impartiality, but I wonder if you guys would like to entertain this for a while.

How do you guys feel.. about Fmods moderating each other? Essentially, if an Fmod’s actions gets reported, the Fmod team as a whole can deliberate (in their forums) on the best response.

I understand that it doesn’t do anything to address a power imbalance between moderators and the community, but the reason for this suggestion is because a lot of the time, there might just have been a misunderstanding from either parties relevant to a case. A lot of the times, I would’ve preferred to engage with the forum mod, or even their team in general, and discuss a better way of conducting/presenting my threads/posts moving forward.

It would be really lovely to receive a response from an Fmod like “We’re hearing what you say, and we’ll take it into consideration …. Hey [ ], we’ve had a thought about what you said and we believe that the best course of action is ….. for x y z reasons.” I think everyone can appreciate some open communication. The Fmods can even give suggestions like, “While I don’t think x y z is appropriate.. I think what you would be able to do is ….”

Another reason for the suggestion is that the Fmods have been here longer than the current CM, so they have an understanding of the community.

Naturally, there are disadvantages to this suggestion, but I thought I’d put the idea out there and see how everyone feels about it. Of course this suggestion is just to address the lack of manpower tending to the forums and ultimately, Jmods have the final say.
Mental Health
|
Sweaty Fingers
|
Mod Meadows

02-Nov-2021 08:24:11 - Last edited on 02-Nov-2021 08:34:13 by Chief Elf

Oct

2017

Corder

Posts: 27,892 Sapphire Posts by user Forum Profile RuneMetrics Profile

^^
Yes, it seems natural for FMods to provide feedback or discuss moderation with the team where appropriate. I've only ever seen 1 FMod post to FMR (for whatever reason), which leads me to think they have internal issue/resolution channels. I doubt they're allowed to weigh in on this though. Just thinking it might be something they're already doing. But perhaps we'll never know

Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot !

02-Nov-2021 10:34:36

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

Chief Elf said :
.
We sort of do this now with Forum Help thread.

Need an explanation or clarification?

- If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be, but please

be patient

.
However, you can only do this

once per issue

, if you continue to post, this will be considered

a misuse of this thread

.

It's often used when someone is confused with the actions of a F-Mod. If and I say IF the question posted is not flaming a F-Mod then a reply outlining the issue and result should be posted by the F-Mod who caught the report/question to help out.

Now if the issue/report needs further attention then it will be brought to said F-Mods notice in 2 places so they get to know 1 way or ther other that something needs addressing. That happens now. On a very rare and I mean RARE occurrence a F-Mod will and have reversed another F-Mods actions and alerted said F-Mod of whats transpired. Remember this is VERY rareley done. Then we let the F-Mod know whats happend.

Hope that helps. Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

02-Nov-2021 11:30:23

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Chief Elf said :
I remember one time that I suggested something similar to what you are stating here. Basically, the FMods who have been on the team the longest would serve as ambassadors when the action of another, newer FMod comes into question. Now, you have to ask: who will moderate those ambassadors? I'm assuming the CMs or Jagex themselves; however, I think most FMods, if not all, didn't like the idea and to be honest, I agreed and still agree with that.

I posted a thread -- Forum Help V2.: Communication -- back in June of this year suggesting that FMods should be more communicative when it comes to reports made to Forum Help. The idea wasn't well received so I decided to edit out the contents of the thread and ask for a lock. I do believe though that Archaeox's post in that thread made so much sense.

However, I still think that some sort of a better communication method would help. I understand that they are not required to respond, but communication is key. If a regular player is allowed to ask for further clarifications, wouldn't it be easier to simply clarify in the beginning rather than having the player go back to Forum Help to ask the question? For example, there are times that posts get hidden with no action, for whatever reason. If the FMod in question would say, "Hey, xxxx, your post was hidden and forwarded to CM Nick for further consideration. Please me patient."

Or, something like, "Hey, xxxx, your post was hidden because no action was required from FMods. If you disagree, you are more than welcome to use FMR." As we all know, no matter what the response from FMods is, the player in question is still most likely going to use FMR anyway. So, if this is the case, wouldn't it be easier to see that the FMods are actually reading and responding to your concerns in Forum Help if the reports merits a direct response from the team?

This is how I see it.

02-Nov-2021 13:47:31 - Last edited on 02-Nov-2021 17:28:03 by Mrs Ana

Forums

Proposal: remove FMR.