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Too many login attempts

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Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Maynne said :
Mrs Ana said :
Dilbert2001 said :
That post from that user also shows nothing that he couldn't log in for over a month. The security feature is in place for a long time. Anybody can get locked out in very different occasions for 5 minutes (or longer if he insisted to relog again and again). So, a user, who has been experiencing this issue since at least December 2019, does not show that they haven't been able to log in for over a month. I meant to say that users have been experiencing this for at least a month or more, not that they haven't been able to log in for a month straight. This specific user that I mentioned has been dealing with this for over 8 months right now.
===
Dilbert2001 said :
I clearly showed you the information that can help players prevent being hit by this Security Feature: Dilbert2001, if this were to "prevent" users from being hit by this security feature, this same thread that you and I are posting on wouldn't even exist. Furthermore, all the other threads that are posted in Technical Support and Account Help wouldn't have been created. Even though Jagex has advised players to try this and to report their individual cases, it has not been fully working. People are still not able to fully enjoy their desired gameplay and that's the main point and concern of this and other threads. I hope that you are able to see that.

Bottom line here it is not the fault of the victims, we don't even know what hit us. Nobody here in Runescape deserve this.

Bottom line is we can't speak for all the players. Jagex will handle it t [/quote][/quote][/quote][/quote]

I think it will be much better for a fellow player to just cease from speaking for Jagex. Employees of Jagex should speak for the company, which right now they are very silent.

20-Aug-2020 22:27:53

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Maynne said :
2_Tron said :
Players with 'multiple' accounts have explained that not all accounts they do possess are affected by this problem ... SO ... there's more to this than meets the eye. ;)

Correct, that is why the plot is thick. We don't really know how deep the rabbit hole is and Jagex is secretive. Is there really a plot, a real Illuminati at work or is it something really simple?
At the moment a lot of players do attempt to multi-login in RuneScape due to advantages/benefits and all accounts simultaneously login in/out over and over creates a lot of disturbance, triggering Jagex's system to protect itself.
Jagex, of course, does wanna protect its system for all regular players who play with 1 account not having issues of any kind.

If you are a top player, like Season - why do you need to multilog? She is busy with gaining exp, so that people below her in the top scores will be kept at bay.

I myself never multilog, but I got hit by this bug many times.

20-Aug-2020 22:30:38

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
Mrs Ana said :
Dilbert2001 said :
Let me remind you how we get to this point. You originally asked the question if someone can't login for over a month, should he cancel the service and ask for a refund. And my answer is I think so and I will too. However, this is not the case in the user you quoted, as he evidently were happy with his subscription status despite of the "too many login attempts" issue he said he had over several months.
I personally asked you if you thought it was fair and I just received a response from you. I do not believe that just because someone is still a member it means that they are "OK" with what's going on. I have a another question for you, regarding this point of yours: In the case of Season, a top-ranked and well-known RuneScape player since 2002, considering that she is still a member, does that mean that she is fine with what's going on? Of course not. And the reason she hasn't cancelled her membership is because nobody in their right mind would throw away 18 years of game time because you say that if they don't agree with Jagex's terms, they should quit or stop paying for membership.

It does not work like that.

I believe I clearly expressed my PoV already. In case if you really don't understand - we can't talk on behalf of other people. If they think they want to pay for a service and pay for it, what you and me think it totally irrelevant. Whether the service is good or bad or worth paying for or not is THEIR OWN CALLS individually.

You can't just randomly put up some names and claim they don't like it or that because you don't speak for them.

Actually, we can talk about a player - if they posted in this same thread, of course in connection to the context of the thread. They are part of the discussion, it is not covered by the privacy principle.

20-Aug-2020 22:33:49 - Last edited on 20-Aug-2020 22:34:29 by Maynne

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
Season said :
Going on third day and before those 3 days I could only play for 1 day on last week

We have all read and done what this message is telling us . I have also paid for a mobile hotspot (did not help)..I use a vpn (does not help). I reset modem etc etc etc...This is a bug on Jagex end and on their servers.

I have played for 18 years and this has never happened until THIS YEAR.

Jagex needs to fix their client or go back to browser based using Java.

I have reported this 25 or more times to (waste of time...no one is reading these reports)
https://support.runescape.com/hc/en-gb/articles/360002267798-Too-many-login-attempts-from-your-addressand
and given email address with ZERO response from Jagex.

I can only assume they do not care and they are okay with losing players and letting game die.

I am learning new games and hope they fix this soon.

Sincerely,
Season

I really feel sorry for the innocent victims like you, rest assured you are not alone with this. Unfortunately, I cannot speak nor apologize in behalf of Jagex. All are innocent victims, do not deserve this, nobody in Runescape deserve this. I don't know any victim who deserves to be blamed for this. If a Runescaper breaks the Runescape EULA, the punishment is the ban hammer, it should not through this bug.

20-Aug-2020 22:40:31 - Last edited on 20-Aug-2020 22:44:34 by Maynne

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile
@Louiellen

"Employees of Jagex should speak for the company, which right now they are very silent."


Totally not true as Mod Lyons has clearly addressed the issue, and more importantly, the message from the Support Center is clearly there for ALL players including the ones who don't use the forums.

"Actually, we can talk about a player - if they posted in this same thread, of course in connection to the context of the thread. They are part of the discussion, it is not covered by the privacy principle."


Please re-read what I wrote carefully. What I wrote was you can't put words in other users' mouths when they never said anything you claimed they said.

20-Aug-2020 23:02:43

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
Dilbert2001 said :
@Louiellen

"Employees of Jagex should speak for the company, which right now they are very silent."


Totally not true as Mod Lyons has clearly addressed the issue, and more importantly, the message from the Support Center is clearly there for ALL players including the ones who don't use the forums.

"Actually, we can talk about a player - if they posted in this same thread, of course in connection to the context of the thread. They are part of the discussion, it is not covered by the privacy principle."


Please re-read what I wrote carefully. What I wrote was you can't put words in other users' mouths when they never said anything you claimed they said.

Mod Lyon's response added more questions than answers, the rabbit hole is deeper than he can speak about - that is my hypothesis. And you should stop speaking for Jagex, if a Jmod wish to speak here they can post.

The status quo right now is unacceptable, re-read what Season posted above. She already debunked the special query system setup by Jagex - as she claimed Jmods are not responsive. And you know what, I believe her. She has no motivation to make-up stories just to expose herself here as a victim.

20-Aug-2020 23:06:53 - Last edited on 20-Aug-2020 23:14:35 by Maynne

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile
Maynne said :
Dilbert2001 said :
@Louiellen

"Employees of Jagex should speak for the company, which right now they are very silent."


Totally not true as Mod Lyons has clearly addressed the issue, and more importantly, the message from the Support Center is clearly there for ALL players including the ones who don't use the forums.

"Actually, we can talk about a player - if they posted in this same thread, of course in connection to the context of the thread. They are part of the discussion, it is not covered by the privacy principle."


Please re-read what I wrote carefully. What I wrote was you can't put words in other users' mouths when they never said anything you claimed they said.

Mod Lyon's response added more questions than answers, the rabbit hole is deeper than he can speak about - that is my hypothesis. And you should stop speaking for Jagex, if a Jmod wish to speak here they can post.

The status quo right now is unacceptable, re-read what Season posted above. She already debunked the special query system setup by Jagex - as she claimed Jmods are not responsive. And you know what, I believe her. She has no motivation to make-up stories just to expose herself here as a victim.

Mod Lyons and the Jmods at the Support Center have already clearly addressed their issues up to date. I never speak for them, I just quoted their responses in their entirety. There is nothing for me to stop speaking for Jagex at all and I clearly stated they were Jagex's words.

Season is just one player. I am another player too, a veteran player rather. You asked me a question if it was fair, I answered it clearly and loudly already - it is absolutely fair for the
Security
of the entire Jagex Community. You can't just say when one player has an issue then all the veterans players have a problem they never had.

20-Aug-2020 23:30:59

Maynne

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile
Regardless how many times you quote the old post of Mod Lyon in this thread, it is fairly obvious that victims here do not accept it. If they did, this thread's purpose has already been fulfilled and we stopped discussion many pages ago. I think you need to think outside of the box, instead of relying heavily on the past statements of Jagex. It is fairly clear that people needs more information, something that Jmods like Mod Lyon may not be able to disclose without a green light (pardon the pun) from their decision makers and/or developers.

20-Aug-2020 23:38:15

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile
To everybody else:

To understand the necessity of this Security Feature, we can trace back to a massive World Hopping attack on OSRS in March:

"Hey - sorry about that. This looks like it's a separate issue, normally caused by world-hopping restrictions we've implemented in order to protect our servers when they're under attack.

You may have to wait a while before being able to log in again, but you should be able to! If you do keep having issues, please head here
and we'll try to help. We'd recommend in the short-term to avoid world-hopping too much.

Thanks for your patience!"


https://www.reddit.com/r/runescape/comments/fsx8uy/cant_login_because_of_too_many_login_attempts/

"18:43 GMT: We're investigating login issues. If you're currently logged in we recommend avoiding world hopping and dangerous content.

19:58 GMT: You should be able to login again. Our game worlds were subjected to a sustained attack. We've had to temporarily add some harsh restrictions when logging into the game or world-hopping repeatedly to help mitigate such attacks. If you're unable to login to the game as a result of these restrictions we recommend waiting a short period of time before trying again."

https://secure.runescape.com/m=news/login-issues---27th-march?oldschool=1

Unfortunately, all the players not playing OSRS are affected since then. To me this is still fair for RS3 players although the root of the problem came from OSRS but we need to understand one Jagex account covers both games.

@Louiellen

You wanted more information, right? Now you get the
Truth
. Happy?

20-Aug-2020 23:41:07 - Last edited on 20-Aug-2020 23:45:27 by Dilbert2001

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