RuneScape Forum Archive | Too many login attempts

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
Dilbert2001 said :
Maynne said :
Dilbert2001 said :
Maynne said :
It was a bad call on your end Dilbert to assume that those affected by this is a rule violator who broke the Runescape EULA.

Never make such an assumption, many that are affected are veterans of this game.

It is a bad call on your end not being able to realize I already clearly stated there are two (2) scenarios: (1) those who don't follow the EULA and get blocked and (2) individual situations such as somebody who didn't log in for over a month but found himself banned for too many login attempts, and in this case they should contact Jagex individually because it is a different issue.

You errr on the side that these people did something wrong, violated the EULA.

Which I think is a disservice to say against people who even played this game even before you discovered Runescape. Again, if you violate a Runescape rule, you can never stay in Runescape for so long. You'll get banned sooner than later.

Not all players are banned permanently neither. They do get unban sometimes under some occasions, even for the ones breaking the rules.

I cannot understand why you are concentrating on that 'ones breaking the rules' angle. Many of the affected players, especially who posted on this thread are veterans of this game. If they violate Runecape EULA the ultimate punishment is a permanent ban not this glitch.

This glitch is a mystery, with Jagex never tried to reveal what triggers it. If people knows what particular actions triggers it, we can prevent it from happening.

I am not concentrating on whatever. I clearly outlined two criteria with no "concentration" whatsoever.

The "glitch" is not a "glitch". It is never a mystery. Too many login attempts is clearly the triggers for that security feature.

20-Aug-2020 19:54:00

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Maynne said :
And all those membership time went down the sink, it was membership money wasted which is not the fault of the player himself. Yea, I have seen many players in Account Help asking for a reimbursement, but there is nothing that can be done at the moment since we haven't heard from Jagex regarding any possible compensations to players that have been affected by this security feature.

20-Aug-2020 19:54:23

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
Dilbert2001 said :
Maynne said :
Dilbert2001 said :
Maynne said :
It was a bad call on your end Dilbert to assume that those affected by this is a rule violator who broke the Runescape EULA.

Never make such an assumption, many that are affected are veterans of this game.

It is a bad call on your end not being able to realize I already clearly stated there are two (2) scenarios: (1) those who don't follow the EULA and get blocked and (2) individual situations such as somebody who didn't log in for over a month but found himself banned for too many login attempts, and in this case they should contact Jagex individually because it is a different issue.

You errr on the side that these people did something wrong, violated the EULA.

Which I think is a disservice to say against people who even played this game even before you discovered Runescape. Again, if you violate a Runescape rule, you can never stay in Runescape for so long. You'll get banned sooner than later.

Not all players are banned permanently neither. They do get unban sometimes under some occasions, even for the ones breaking the rules.

I cannot understand why you are concentrating on that 'ones breaking the rules' angle. Many of the affected players, especially who posted on this thread are veterans of this game. If they violate Runecape EULA the ultimate punishment is a permanent ban not this glitch.

This glitch is a mystery, with Jagex never tried to reveal what triggers it. If people knows what particular actions triggers it, we can prevent it from happening.

I am not concentrating on whatever. I clearly outlined two criteria with no "concentration" whatsoever.

The "glitch" is not a "glitch". It is never a mystery. Too many login attempts is clearly the triggers for that security feature.

20-Aug-2020 19:54:23

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
Dilbert2001 said :
Mrs Ana said :
Dilbert2001 said :
OP made this post then doesn't indicate he or she still can't login now. So are all those links you provided - they were all from many months ago. There is absolutely no indications these people couldn't log in for months
So, prior to me saying that OP is still experiencing this issue, I did look around and found proof of that. I'm going to share that with you, which indicates that OP has been experiencing this issue for over a month. That's a month and twelve days to be exact.
Aksu526 said :
And yes, the problem is still there. I was not able to log in this morning-> tried again in the afternoon, I was able to log in-> Tried to log in an hour ago or so, wasn’t able to. To me it seems to be totally random.

Isn't OP xBenzy? Why are you quoting a post from Aksu526 as "proof"?

The OP started this thread, but many who posted here expressed that they are affected. This W&F thread is not unique, there are threads in the Community Led section, the General section and even the Rants section discussing about this very issue.

Show who are they and for how long then please. Mrs Ana clearly mistakenly used a different user than OP's post as "proof".

20-Aug-2020 19:56:47 - Last edited on 20-Aug-2020 19:58:07 by Dilbert2001

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile

I call it a bug, I call it a glitch. That is my opinion based-on the evidence presented and available in public, given that Jagex is very silent about the mechanics that triggers it. Whatever happens to me in direct consequence of opposing what Mod Lyon said, so be it.

The solution is very simple, Jagex just need to state what actions triggers it.

Once the public knows, we know what particular behavior sets it off. We can prevent it from happening in the first place. Community Helpers can redistribute the information for anyone who need help.

The reimbursement for deserving subscribers (note: non-rule violators) is an act of courtesy from Jagex while finding a resolution is in progress.

20-Aug-2020 20:02:05

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
Show who are they and for how long then please. Mrs Ana clearly mistakenly used a different user than OP's post as "proof". Yes, I did and I rectified this mistake by posting again

.

I'll add it again here for visualization:

@Dilbert2001: Ah, yes. I made a mistake. My apologies. I meant to quote this player:
Recolorscape said :
Cancel your subscription if you have one ongoing. Jagex has known about this issue for several months and has done NOTHING about it except make bullshit suggestions such as :

1) Use VPN
2) Use alternative network.

They are not owning up that this is an issue on their end and is trying to not bear responsibility for this issue. Waiting a day is NOT a solution, considering how long this problem has been going on for. The above player has been experiencing this issue since at least December 2019; please see: Too many login attempts BS . There are many other threads that this player has posted on, but if you see the quote above from July 9th, 2020 and the thread I just added from December 2019, I'm sure that you are able to notice that this has going on for many months.

Also, it's paramount to note that this is not the only player experiencing this issue. If you roam around Technical Support & Account Help, you will see the amount of players with this issue. If you wish, a quick "Search Thread" will also show you the amount of threads created just this month.

20-Aug-2020 20:04:11 - Last edited on 20-Aug-2020 20:08:12 by Mrs Ana

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
I call it a bug, I call it a glitch. That is my opinion based-on the evidence presented and available in public, given that Jagex is very silent about the mechanics that triggers it. Whatever happens to me in direct consequence of opposing what Mod Lyon said, so be it.

The solution is very simple, Jagex just need to state what actions triggers it.

Once the public knows, we know what particular behavior sets it off. We can prevent it from happening in the first place. Community Helpers can redistribute the information for anyone who need help.

The reimbursement for deserving subscribers (note: non-rule violators) is an act of courtesy from Jagex while finding a resolution is in progress.

As I mentioned, we get your own opinion and you have expressed the very same opinion repeatedly already. Jagex has also expressed their opinion and the actions that trigger the security feature is

Too Many Login Attempts

They also provide us the instruction to prevent a lengthier login lock that Community Helpers can and should distrubute the information for anyone who need help:

"Repeated attempts to log in will prolong the issue, so in the meantime we recommend to wait at least 20-30 minutes before trying again if you receive this message.

To assist in the investigation of this issue please use the form below to provide more information about your experience."

20-Aug-2020 20:08:21

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile

I really don't know what is your motivation, Dilbert. Both Mrs Ana and I are just concerned about the players affected, they were victims of this without their fault.

And I say that Jagex has not published anything, any information that can help players prevent being hit by this "phenomenon".

20-Aug-2020 20:12:04

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Dilbert2001 said :
Show who are they and for how long then please. Mrs Ana clearly mistakenly used a different user than OP's post as "proof". Yes, I did and I rectified this mistake by posting again

.

I'll add it again here for visualization:

@Dilbert2001: Ah, yes. I made a mistake. My apologies. I meant to quote this player:
Recolorscape said :
Cancel your subscription if you have one ongoing. Jagex has known about this issue for several months and has done NOTHING about it except make bullshit suggestions such as :

1) Use VPN
2) Use alternative network.

They are not owning up that this is an issue on their end and is trying to not bear responsibility for this issue. Waiting a day is NOT a solution, considering how long this problem has been going on for. The above player has been experiencing this issue since at least December 2019; please see: Too many login attempts BS . There are many other threads that this player has posted on, but if you see the quote above from July 9th, 2020 and the thread I just added from December 2019, I'm sure that you are able to notice that this has going on for many months.

Also, it's paramount to note that this is not the only player experiencing this issue. If you roam around Technical Support & Account Help, you will see the amount of players with this issue. If you wish, a quick "Search Thread" will also show you the amount of threads created just this month.

That post from that user also shows nothing that he couldn't log in for over a month. The security feature is in place for a long time. Anybody can get locked out in very different occasions for 5 minutes (or longer if he insisted to relog again and again).

20-Aug-2020 20:16:20

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
I really don't know what is your motivation, Dilbert. Both Mrs Ana and I are just concerned about the players affected, they were victims of this without their fault.

And I say that Jagex has not published anything, any information that can help players prevent being hit by this "phenomenon".

I clearly showed you the information that can help players prevent being hit by this Security Feature:

"Repeated attempts to log in will prolong the issue, so in the meantime we recommend to wait at least 20-30 minutes before trying again if you receive this message.

To assist in the investigation of this issue please use the form below to provide more information about your experience"

20-Aug-2020 20:17:37

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Too many login attempts