RuneScape Forum Archive | Too many login attempts

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

If Jagex's system is protecting itself than it is done because at some points the same system is overly challenged thus triggered to dismiss all challenges.
They also said to not challenge it more as ... 'Repeated attempts to log in will prolong the issue'.

https://support.runescape.com/hc/en-gb/articles/360002267798-Too-many-login-attempts-from-your-address

Every player is at least able to forward the necessary details to Jagex. If they want to.

20-Aug-2020 21:21:04

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :
That post from that user also shows nothing that he couldn't log in for over a month. The security feature is in place for a long time. Anybody can get locked out in very different occasions for 5 minutes (or longer if he insisted to relog again and again). So, a user, who has been experiencing this issue since at least December 2019, does not show that they haven't been able to log in for over a month. I meant to say that users have been experiencing this for at least a month or more, not that they haven't been able to log in for a month straight. This specific user that I mentioned has been dealing with this for over 8 months right now.
===
Dilbert2001 said :
I clearly showed you the information that can help players prevent being hit by this Security Feature: Dilbert2001, if this were to "prevent" users from being hit by this security feature, this same thread that you and I are posting on wouldn't even exist. Furthermore, all the other threads that are posted in Technical Support and Account Help wouldn't have been created. Even though Jagex has advised players to try this and to report their individual cases, it has not been fully working. People are still not able to fully enjoy their desired gameplay and that's the main point and concern of this and other threads. I hope that you are able to see that. Just sending players to the same location that they have been sent numerous times does not work as it clearly hasn't had the positive effect that we all had wished for.

20-Aug-2020 21:22:53

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Players with 'multiple' accounts have explained that not all accounts they do possess are affected by this problem ... SO ... there's more to this than meets the eye.

20-Aug-2020 21:27:57

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Dilbert2001 said :
That post from that user also shows nothing that he couldn't log in for over a month. The security feature is in place for a long time. Anybody can get locked out in very different occasions for 5 minutes (or longer if he insisted to relog again and again). So, a user, who has been experiencing this issue since at least December 2019, does not show that they haven't been able to log in for over a month. I meant to say that users have been experiencing this for at least a month or more, not that they haven't been able to log in for a month straight. This specific user that I mentioned has been dealing with this for over 8 months right now.
===
Dilbert2001 said :
I clearly showed you the information that can help players prevent being hit by this Security Feature: Dilbert2001, if this were to "prevent" users from being hit by this security feature, this same thread that you and I are posting on wouldn't even exist. Furthermore, all the other threads that are posted in Technical Support and Account Help wouldn't have been created. Even though Jagex has advised players to try this and to report their individual cases, it has not been fully working. People are still not able to fully enjoy their desired gameplay and that's the main point and concern of this and other threads. I hope that you are able to see that. Just sending players to the same location that they have been sent numerous times does not work as it clearly hasn't had the positive effect that we all had wished for.

Bottom line here it is not the fault of the victims, we don't even know what hit us. Nobody here in Runescape deserve this.

20-Aug-2020 21:28:48

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
Players with 'multiple' accounts have explained that not all accounts they do possess are affected by this problem ... SO ... there's more to this than meets the eye.

May you please direct us to where this has been mentioned? Thanks.

20-Aug-2020 21:29:30

Maynne

Forum Moderator Posts: 52,416 Emerald Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
Players with 'multiple' accounts have explained that not all accounts they do possess are affected by this problem ... SO ... there's more to this than meets the eye.

Correct, that is why the plot is thick. We don't really know how deep the rabbit hole is and Jagex is secretive.

20-Aug-2020 21:29:34

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Cartxr said :
I have not been able to log in on my main account in over 20 hours due to the message “too many login attempts, please try again later”

I have access to all of my other accounts and have no issues with them. My main on the other hand, will not log in..... hoping somebody can see this because support is truly letting me down. How hard is it to read the OP.

20-Aug-2020 21:31:21

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

@Mrs Ana

"So, a user, who has been experiencing this issue since at least December 2019, does not show that they haven't been able to log in for over a month. I meant to say that users have been experiencing this for at least a month or more, not that they haven't been able to log in for a month straight. This specific user that I mentioned has been dealing with this for over 8 months right now

."

Let me remind you how we get to this point. You originally asked the question if someone can't login for over a month, should he cancel the service and ask for a refund. And my answer is I think so and I will too. However, this is not the case in the user you quoted, as he evidently were happy with his subscription status despite of the "too many login attempts" issue he said he had over several months.

"... if this were to "prevent" users from being hit by this security feature, this same thread that you and I are posting on wouldn't even exist."

Err... This thread is good (so far) as it allows us to learn what Jagex wants us to know - don't login too many times too often unnecessarily, and don't try to login again and again over and over again if you get the warning message or else you get more time on your account lock.

If it turned into how to exploit the Security Feature, then it should cease to exist in Jagex's domain.

20-Aug-2020 21:32:50

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

@Dilbert2001, If it matters to you, please check this thread: TOO MANY LOG IN ATTEMPTS . This thread was posted on July 3rd, 2020. It already has 10 pages. That's a lot of players experiencing this issue. Furthermore, see this one: too many log in attempts !!!!! . In this thread, you have Season & Yogosun -- two of the most famous players in RuneScape, both of whom have been here since 2002. Again, I'm not going to ask you if you think it's unfair because you will not answer, but I personally believe that nobody, specially those long time players, deserves to be losing membership and their time without being able to log in.

There is an article regarding this and Mod Lyon already confirmed that this is not a "bug"; however, users are following the instructions and they are still not able to log in. Community Helpers and other members of the community have suggested different approaches to try to solve this issue and for most people, it has not functioned, unfortunately. I understand that players are able to report their individual circumstances to Jagex, but another update regarding its status -- other than Mod Lyon's post on this thread -- would at least reassure players that they are either making progress or not.

Personally, I have not been presented with this issue, but I do feel their pain. If I were a top-ranked player and I weren't able to log in to be able to keep fighting for this position, I wouldn't be content. Apart from losing membership days, I am also wasting time and allowing others to catch up on me due to the fact that I am unable to log in due to this security feature.

I respect the feature and I am sure it's there to protect the system, but wholeheartedly, I believe there needs to be more communication between Jagex and players regarding an update to this dilemma. I'm sure it's a security feature, but it isn't really providing positive feedback to players that cannot log in.

20-Aug-2020 21:37:10

Jun

2006

Dilbert2001

Posts: 30,168 Sapphire Posts by user Forum Profile RuneMetrics Profile

Maynne said :
Mrs Ana said :
Dilbert2001 said :
That post from that user also shows nothing that he couldn't log in for over a month. The security feature is in place for a long time. Anybody can get locked out in very different occasions for 5 minutes (or longer if he insisted to relog again and again). So, a user, who has been experiencing this issue since at least December 2019, does not show that they haven't been able to log in for over a month. I meant to say that users have been experiencing this for at least a month or more, not that they haven't been able to log in for a month straight. This specific user that I mentioned has been dealing with this for over 8 months right now.
===
Dilbert2001 said :
I clearly showed you the information that can help players prevent being hit by this Security Feature: Dilbert2001, if this were to "prevent" users from being hit by this security feature, this same thread that you and I are posting on wouldn't even exist. Furthermore, all the other threads that are posted in Technical Support and Account Help wouldn't have been created. Even though Jagex has advised players to try this and to report their individual cases, it has not been fully working. People are still not able to fully enjoy their desired gameplay and that's the main point and concern of this and other threads. I hope that you are able to see that. Just sending players to the same location that they have been sent numerous times does not work as it clearly hasn't had the positive effect that we all had wished for.

Bottom line here it is not the fault of the victims, we don't even know what hit us. Nobody here in Runescape deserve this.

Bottom line is we can't speak for all the players. Jagex will handle it their way and they should use Jagex's Support Center for proper and prompt attentions.

20-Aug-2020 21:37:44

Forums

Too many login attempts