RuneScape Forum Archive | Jagex Accounts

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06-Aug-2023 15:32:51

Nov

2003

A Cole

Posts: 14,761 Opal Posts by user Forum Profile RuneMetrics Profile

Dilbert2001 said :

- As of the end of June, we're pleased to announce that there have been more than 150,000 Jagex Accounts created! With more than 290,000 RuneScape and Old School characters linked

[]

- 84% of players with a Jagex Account had a positive experience
Only 7% had a negative experience (with the rest describing their experience as neutral)

7% of 150,000 is 10,500 Jagex Accounts - i.e. 10,500 individual people.

This is 1/14 chance that an individual person will have a bad experience.

This is not good odds.

Dilbert2001 said :

- A whopping 90% of upgraded players would recommend upgrading to a friend

As mentioned before, this means 10% of upgraded players will not recommend Jagex Accounts to other players. This is 15,000 individual people. Every 1 in 10 people. Again, this is not an insignificant number.

Nobody has accused you of posting half truths. We all understand that you are just merely parroting the numbers posted by Jagex.

We're merely interrogating those numbers and posting further truths that Jagex has tactfully missed out.

Every time a company posts their own statistics and make comments on those statistics, almost every single time they will only make positive comments - even if there are negatives to be drawn from the data.

If we customers don't interrogate that data, we will run the risk of blindly following what the company is telling us.

The fact is, whilst the majority of Jagex Accounts have gone smoothly, there is still a significant chance that each individual could run into problems. Now that we have this information, individuals can make a more educated decision on whether to proceed.

~A~

06-Aug-2023 16:43:23

Jun

2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile

7% of 150,000 is 10,500 Jagex Accounts - i.e. 10,500 individual people.

Thanks. If you go by "individual people", it would be 10,500 and not even 17,500 of them. It is even less... and 7% is still 7%, a very small percentage regardless.

"- A whopping 90% of upgraded players would recommend upgrading to a friend"

10% is still very small percentage regardless.

You don't have to believe what Jagex told us. It is your choice, but regardless, they have shown us the official numbers that I quoted. More importantly, they have shown us they aren't ignoring the small percentage of "negative/neutral" comments, they have actually addressed them with a Q&A session.

At least, regardless how you interpret Jagex's official numbers, it is a clear fact that the remaining "negative/neutral" comments pertain to OSRS, and more specifically 3PC in OSRS only. This is at least a very good sign there aren't any issues with Jagex Accounts to RS3 players worthy to discuss.

06-Aug-2023 16:53:35

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07-Aug-2023 09:33:15

Jun

2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
I do not think that there are that many flaws/issues but sadly 'reading correctly' is key and forget about the past, what was possible in the past, players should realise that worldwide security is strengthened and demands for more steps to be taken correctly or access will be denied.

Security is the major reason we have Jagex Accounts. The Jagex Engine Team has told us Jagex Accounts is a major tool they can use to stop "bad actors".

As for the "issue" why Jagex can't let some 3PC run with Jagex Accounts, I believe they have also addressed it in the Q&A.

07-Aug-2023 15:19:37

May

2003

Tren

Forum Moderator Posts: 92,683 Emerald Posts by user Forum Profile RuneMetrics Profile

Several posts that have gone off-topic and into the realm of back and forth arguing, as well as some personal attacks, have been removed. This is not a thread for arguing about statistics and survey results. Those will always be seen through personal perspective (glass half full/half empty) and if you want to have a discussion (as opposed to an argument) on the survey results provided in the news post, that could perhaps be a topic for separate thread.

This is a discussion thread (not an argument thread) and the topic is: Kings Abbot said :
Has anyone (or heard about others) had any problems putting their RuneScape accounts into a Jagex Account?
If so, were there solutions?
Was it something frequently encountered, or a more unique case?

I'm hesitant to do something permanently with my accounts (one main, one alt) that, if something goes wrong, could lock me out for a while or so, certainly if it's still in beta (it's Jagex after all, mistakes have been been made before).

Depending on the answers here, I'll do it or wait a bit more until it's finished.

Please note: If you have specific concerns about switching to a Jagex Account while it is still in Beta testing, those concerns would be best addressed in a query thread in the Community Led Account Help Forum . The Community Helpers in that Forum are well versed in Jagex Accounts and assisting players with issues that might have come up in switching.

Otherwise, you're perfectly fine to wait until Jagex Accounts are out of beta and officially released.

On topic: I switched my accounts over to a Jagex Account 6 months ago and it all went quite smoothly.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

08-Aug-2023 01:54:17 - Last edited on 09-Aug-2023 18:13:33 by Tren

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile

Mrs Ana said :
Mrs Ana said :
Mrs Ana said :
I just logged in. It's the same process: I have to use the Jagex account email address instead of my old character name and it prompts me to select which account to use to post on the Forums. I haven't had any issues since this post here, which was almost a month ago. The process has worked flawlessly for me. No issues so far. Still no issues up until this day.

09-Aug-2023 18:28:19

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Yah yah yah yah ... easy peasy.

I have (x) invites ... (x) options to create (x) Jagex Accounts.

It is easy to say that you have done that 6 months ago but closer to the source it's easier to seek contact and raise your concerns and elaborate how to proceed.

For The RuneScape Community it is a whole other procedure as you have to trust on hearsay of others hoping that they can visualise all issues that could rise and solve those with you.

Than there's Jagex Launcher and how to tackle those issues.

Apart from some tech issues I did find showing that Recommended specifications ... <- (link) in '
Jagex's Support Centre
' isn't really an honest picture.
This, I believe, is a reason why some players are reluctant to make said change to Jagex Accounts as long as they are able to keep their RuneScape Accounts as safe as they always have been doing.

I am still behind said change but it is at best said a murky procedure done at the last minute.

09-Aug-2023 22:03:01

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

Kings Abbot said :
... Has anyone (or heard about others) had any problems putting their RuneScape accounts into a Jagex Account?
If so, were there solutions?
Was it something frequently encountered, or a more unique case?

I'm hesitant to do something permanently with my accounts (one main, one alt) that, if something goes wrong, could lock me out for a while or so, certainly if it's still in beta (it's Jagex after all, mistakes have been been made before).

Depending on the answers here, I'll do it or wait a bit more until it's finished. Creating a Jagex Account isn't so much a problem as it is done in a whim ... yes, many did it just that way ... BUT ... '
nobody said you had to check yours computer system first
'.
Nobody at Jagex told The RuneScape Community to first check your conditions of your ISP/Home-network, check your computer, can it truly handle Jagex Launcher, check your email-address and see if you use a 'NEW' fresh email.

'
Problem is
' ... once a Jagex Account made, later on running into problems with Jagex Launcher, bumping into issues and it is bye bye RuneScape Account.

Some people have the luck of having more devices but others less.

For a lot of players ... '
the luxery of playing on a computer
' are slowly fading away and it is not because their computers could not run RuneScape at all.

...

This computer was able to run RuneScape perfectly for at least 10 minutes but it was thrown off. I installed Jagex Launcher with ease playing RuneScape without a dent in my system until it was abruptly broken off at the other side.

Yes ... as others like to say ... '
Jagex is a BUSINESS
' ... not liking its customers anymore.

10-Aug-2023 09:17:41

Jun

2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile

Kings Abbot said :

Has anyone (or heard about others) had any problems putting their RuneScape accounts into a Jagex Account?
If so, were there solutions?
Was it something frequently encountered, or a more unique case?

PSA:

"We were made aware of an issue that allowed players' characters to be targeted via Steam and Amazon account linking through malicious links shared on social media. This issue occurs at the RuneScape character level and is not related to Jagex Accounts. As a purely precautionary measure, in the interest of account security, we have temporarily disabled the ability for players to link their RuneScape characters with Steam and Amazon until further notice.

Whilst we don’t have any evidence to suggest this has impacted a large number of players, the team are currently working to identify any accounts that have been impacted by this. We intend to reach out to individuals directly, meaning you should not need to contact us. We are also exploring the options available to us to return any items that may have been lost because of this.

Once we are confident that appropriate mitigation steps are in place to prevent this from happening in the future, we will re-enable this feature."

https://secure.runescape.com/m=news/concerns-regarding-character-linking

Yes, there are some problems with Jagex Accounts linking and Jagex has now publicly acknowledged yesterday that they were caused by

"malicious links shared on social media"

and not related to Jagex Accounts themselves.

They don't have evidence the malicious links problem impacted large number of players.

15-Aug-2023 15:56:23

Forums

Jagex Accounts - Issues?