Forums

Jagex Accounts - Issues? Thread is locked

Quick find code: 14-15-998-66278058

Kings Abbot

Kings Abbot

Posts: 10,745 Opal Posts by user Forum Profile RuneMetrics Profile
Just one mor little question: is it normal that when I switch between my main and alt I have to log in again completely inlcuding the email code?
It'd be easier if they just brought you back to the choice list you get after you log in.
Kings Eastwood in
THE GLOOP , THE BWIAN , and THE WIKI
music by Trewavio Morricone

YOU-KNOW-WHO
,
GO
YOU-KNOW-WHAT
YOURSELF!

11-Nov-2023 10:35:26

2_Tron

2_Tron

Posts: 22,958 Opal Posts by user Forum Profile RuneMetrics Profile
Kings Abbot said :
Just one mor little question: is it normal that when I switch between my main and alt I have to log in again completely inlcuding the email code?
It'd be easier if they just brought you back to the choice list you get after you log in.
If both accounts got an seperate invite, and you have made use of both invites, said accounts are not 'linked together' to 1 account.
You could play both accounts at the same time on different devices.

11-Nov-2023 11:28:32

Daedalica
Jun Member 2020

Daedalica

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Ok, this is crazy.

I went to log in and the jagex launcher no longer allowed me to log in with Facebook. I entered my email address and made a password and it just tried to make me start a new character. It gave me no option to link the Jagex account it forced me to create to my existing character.
Now, my email address is tied to the character I didn't even make.

How do we access our accounts if we were logging in using Facebook until now? I can log in with facebook to my account on the website, but not in the Launcher.

I tried finding ANYWHERE to ask about this problem in the support section of the website, but the question doesn't exist to choose from, and there is nowhere to send queries from that I can find.
This had to happen during DXP!!!

11-Nov-2023 22:44:47

Kings Abbot

Kings Abbot

Posts: 10,745 Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said :
Kings Abbot said :
Just one mor little question: is it normal that when I switch between my main and alt I have to log in again completely inlcuding the email code?
It'd be easier if they just brought you back to the choice list you get after you log in.
If both accounts got an seperate invite, and you have made use of both invites, said accounts are not 'linked together' to 1 account.
You could play both accounts at the same time on different devices.


What do you mean with 'invites'?
When I log in on Mobile with my credentials and code from the email I can see both my accounts to choose from. It's when I log out of one and want to log in with the other it asks for my credentials and the email code again.

Isn't there a way to return to the choice list without needing those credentials and email codes again?
Kings Eastwood in
THE GLOOP , THE BWIAN , and THE WIKI
music by Trewavio Morricone

YOU-KNOW-WHO
,
GO
YOU-KNOW-WHAT
YOURSELF!

12-Nov-2023 12:56:58

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 44,939 Sapphire Posts by user Forum Profile RuneMetrics Profile
Kings Abbot said :
Isn't there a way to return to the choice list without needing those credentials and email codes again?


Currently, there isn't. But they are aware it isn't ideal and its possible changes to make that workflow better will be coming at some point.

In the FAQ that was posted when Jagex Accounts were released (see the bottom of this newspost ), it stated the following:

How does it work together with mobile?

When logging in on mobile using a Jagex Account, you’ll see an extra screen to choose which character to use for that session. That character will be remembered by the game, so you do not need to log in again if you want to keep using it for future game sessions. If you want to switch characters, you’ll need to log out and log in again, choosing the other character you want to use. We are aware this isn’t ideal and will be working to improve it once Jagex Accounts are available to players.

12-Nov-2023 17:09:15

2_Tron

2_Tron

Posts: 22,958 Opal Posts by user Forum Profile RuneMetrics Profile
Kings Abbot said :
2_Tron said :
Kings Abbot said :
Just one mor little question: is it normal that when I switch between my main and alt I have to log in again completely inlcuding the email code?
It'd be easier if they just brought you back to the choice list you get after you log in.
If both accounts got an seperate invite, and you have made use of both invites, said accounts are not 'linked together' to 1 account.
You could play both accounts at the same time on different devices.


What do you mean with 'invites'?
When I log in on Mobile with my credentials and code from the email I can see both my accounts to choose from. It's when I log out of one and want to log in with the other it asks for my credentials and the email code again.

Isn't there a way to return to the choice list without needing those credentials and email codes again?


If every single account has received an invite, shown in above picture, and you used it on every account seperately you have created multiple Jagex Accounts which can't be linked together.

12-Nov-2023 18:26:17

Kings Abbot

Kings Abbot

Posts: 10,745 Opal Posts by user Forum Profile RuneMetrics Profile
2_Tron said :


If every single account has received an invite, shown in above picture, and you used it on every account seperately you have created multiple Jagex Accounts which can't be linked together.


They're linked all right, otherwise I wouldn't be able to see both whe logging in with my Jagex Account.

Applejuiceaj said :
Kings Abbot said :
Isn't there a way to return to the choice list without needing those credentials and email codes again?


Currently, there isn't. But they are aware it isn't ideal and its possible changes to make that workflow better will be coming at some point.

In the FAQ that was posted when Jagex Accounts were released (see the bottom of this newspost ), it stated the following:

How does it work together with mobile?

When logging in on mobile using a Jagex Account, you’ll see an extra screen to choose which character to use for that session. That character will be remembered by the game, so you do not need to log in again if you want to keep using it for future game sessions. If you want to switch characters, you’ll need to log out and log in again, choosing the other character you want to use. We are aware this isn’t ideal and will be working to improve it once Jagex Accounts are available to players.


Good to know I'm not missing anything, and that Jagex is aware it's not user friendly. Let's hope they can improve it soon.
Kings Eastwood in
THE GLOOP , THE BWIAN , and THE WIKI
music by Trewavio Morricone

YOU-KNOW-WHO
,
GO
YOU-KNOW-WHAT
YOURSELF!

13-Nov-2023 17:00:54

Quick find code: 14-15-998-66278058 Back to Top