As I said, if you've had a less than satisfactory process, you are going to be in that 18%. It does not matter where on the scale of how bad your experience is, you're in that 18%.
Indeed, 7% had a bad experience. This is still a huge number of players! This amounts to 1 in 14 players having a bad experience. Those are terrible odds!
As I mentioned before, for an update like this, Jagex needs those numbers to be 0.18%, not 18% (or 7%, or 1%). Essentially, they need those numbers to be miniscule.
The fact that 62.5% of players who did have a bad experience were not sufficiently helped by Jagex still remains a hugely damaging figure for this change over.
~A~
04-Aug-2023 00:28:12