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Jagex Accounts - Issues? Thread is locked

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Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :
Mrs Ana said :
I just logged in. It's the same process: I have to use the Jagex account email address instead of my old character name and it prompts me to select which account to use to post on the Forums.
I haven't had any issues since this post here, which was almost a month ago.
The process has worked flawlessly for me. No issues so far.

05-Jul-2023 15:37:55 - Last edited on 05-Jul-2023 15:38:26 by Mrs Ana

Kings Abbot

Kings Abbot

Posts: 10,794 Opal Posts by user Forum Profile RuneMetrics Profile
It seems the amount of horror stories is low (lower than expected). One of these days (probably next weekend) I'll make the step myself.
You can wish me luck if you want, or wish me to break a leg, or that the Force may be with me, or that I may live long and prosper, or thank me for the fish, or tell me I'm a wizard. Whatever floats your boat! :)
Kings Eastwood in
THE GLOOP , THE BWIAN , and THE WIKI
music by Trewavio Morricone

YOU-KNOW-WHO
,
GO
YOU-KNOW-WHAT
YOURSELF!

24-Jul-2023 17:11:35

Espionage724
Dec Member 2022

Espionage724

Posts: 137 Iron Posts by user Forum Profile RuneMetrics Profile
Linux!

I gained absolutely nothing from "upgrading" my account to a Jagex Account, other than hours spread out over multiple days of trying to get the launcher working. I just got done mostly perfecting my Java notes and then Jagex comes along and deprecated it for the C++ client literally the same day :p I had a generated password specific to RS, a different generated password for my email that I check multiple times daily, and 2FA. Jagex Account aren't an improvement over that, but makes OSRS and RS significantly harder to run. Even on Windows it's harder because Jagex Launcher requires administrative rights for enforced updates, which is beyond silly since it's just a browser that shows news and lets you select games. A browser. You need a browser to sign into OSRS and RS. It's literally DRM!

Jagex is literally making their game harder to run for seemingly no reason. They should offer a method for people who know what they're doing to be able to go back to RuneScape accounts. They should make the launcher that their devs seemingly chose to use mostly-cross-platform components for run on Linux, or at the very least make it less of a PITA than it is. They should offer the Java client still; the heck is the benefit of straight-up hiding it, and still claiming to support it?

At the bare minimum, I need 2GB of disk space, for a launcher that's only open for like 10 seconds just to transfer account credentials from it to the actual game. And interestingly I don't know why other people want to make it have even more of a footprint by involving Lutris, Flatpak, and Proton-GE lol.

Jagex Launcher and Accounts are ultimately an answer to people not securing their accounts and using 3rd-party clients.

I emailed support and asked to revert my account and they said they can't or I would have reverted months ago. Instead, this became a second reason why I canceled my Premier subscription and likely won't come back this time.

26-Jul-2023 01:47:23 - Last edited on 26-Jul-2023 01:53:12 by Espionage724

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
We have some official numbers from feedbacks of Jagex Accounts users:

- As of the end of June, we're pleased to announce that there have been more than 150,000 Jagex Accounts created! With more than 290,000 RuneScape and Old School characters linked

- Over 90% of survey participants know what a Jagex Account is and 82% had a positive/neutral sentiment towards Jagex accounts

- 84% of players with a Jagex Account had a positive experience
Only 7% had a negative experience (with the rest describing their experience as neutral)

- A whopping 90% of upgraded players would recommend upgrading to a friend


https://secure.runescape.com/m=news/an-update-on-jagex-accounts?oldschool=1

It seems Jagex Accounts are overwhelmingly positive with a large sample, and installed base of over 290k characters. Only 7% of players had a negative experience. Delving deeper into this article, we can see the only negativity of Jagex Accounts come almost solely from OSRS players as almost all the concerns and Q&A are on 3PC. As such, there isn't even such an article on concerns and Q&A on any RS3 website and social media.

Besides, previously, RS3 announced they would extend the in game AFK timer in August to Jagex Accounts users. However, they made this update already in July. Everything in Jagex Accounts seem to be AOK to RS3.

I can sense Jagex Accounts may come earlier and smoothly than some players think.

30-Jul-2023 16:56:03

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
Kings Abbot said :
Interesting numbers.

Also interesting that they only release them on an OS page...
RS(3) is your game too Jagex!


You are absolutely right, RS3 is our Jagex game too, and what makes it far more interesting is we have no RS3 concerns whatsoever with Jagex Accounts, hence there are no discussions of concerns and Q&A for RS3

When the issues, concerns and questions are exclusively for OSRS, it makes no sense to let RS3 players know them. Meanwhile, RS3 players got their game specific news regarding Jagex Accounts on their page already - AFK timer extended to 10 minutes for RS3 linking to Jagex Accounts, and you don't see it posted on the OSRS Jagex Accounts blog because it doesn't concern OSRS players.

Yes, very interesting. Thank you for pointing out where the rewards are, and as well as where the issues, concerns and questions remain. :)

01-Aug-2023 17:40:54 - Last edited on 01-Aug-2023 23:05:48 by Dilbert2001

A  Cole
Nov Member 2003

A  Cole

Posts: 14,761 Opal Posts by user Forum Profile RuneMetrics Profile
Oh dear.

24,000 players have not had a good experience with Jagex Accounts.

A whopping 62.5% of those players would not recommend Jagex Accounts to a friend.

Apparently, even after all that work Jagex have put into this system, it's still not infallible. It also looks like they're not very good at rectifying the issues that arise. A 37.5% success rate is not good.


---

My personal experience with Jagex Accounts was quite smooth. I am not one of those players who have had a bad experience with it, but I am also not one to recommend it to a friend either as the system hasn't been live long enough for me to be completely happy that it is better than the old system - particularly since there is no way back!


A friend of mine did run into a major issue. Her alt accounts were linked to an old email that went out of service over a decade ago. When trying to link those accounts to her Jagex Account, she was unable to do so, and now she is completely locked out of those accounts as Jagex have locked them.

This would not have happened if Jagex Accounts hadn't been forced on her. She would have been able to continue to use her old accounts with the traditional log in name and password. Now her 15+ year veteran account alts are essentially gone.


---

In short, I would not yet recommend Jagex Accounts. My experience was smooth, but the experience of many other players has not been so.


~A~

01-Aug-2023 22:22:33 - Last edited on 01-Aug-2023 22:24:32 by A  Cole

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 30,311 Sapphire Posts by user Forum Profile RuneMetrics Profile
A  Cole said :
Oh dear.

24,000 players have not had a good experience with Jagex Accounts.

A whopping 62.5% of those players would not recommend Jagex Accounts to a friend.

Apparently, even after all that work Jagex have put into this system, it's still not infallible. It also looks like they're not very good at rectifying the issues that arise. A 37.5% success rate is not good.


---

My personal experience with Jagex Accounts was quite smooth. I am not one of those players who have had a bad experience with it, but I am also not one to recommend it to a friend either as the system hasn't been live long enough for me to be completely happy that it is better than the old system - particularly since there is no way back!


A friend of mine did run into a major issue. Her alt accounts were linked to an old email that went out of service over a decade ago. When trying to link those accounts to her Jagex Account, she was unable to do so, and now she is completely locked out of those accounts as Jagex have locked them.

This would not have happened if Jagex Accounts hadn't been forced on her. She would have been able to continue to use her old accounts with the traditional log in name and password. Now her 15+ year veteran account alts are essentially gone.


---

In short, I would not yet recommend Jagex Accounts. My experience was smooth, but the experience of many other players has not been so.


~A~


Don't you think OSR have a lot of players? Shouldn't those 24,000 OSRS players who have issues with 3PC and such on Jagex Accouts be just a small percentage of OSRS's "hugeee" populations?

I really don't see any problem if whatever OSRS 3PCs aren't going to be supported or added to the Jagex Accounts as even if it comes to polling they will still pass by a landslide... and Jagex Accounts are for the Integrity of OSRS and not subject to polling anyway. :)

03-Aug-2023 16:54:57

A  Cole
Nov Member 2003

A  Cole

Posts: 14,761 Opal Posts by user Forum Profile RuneMetrics Profile
24,000 players isn't a small percentage. From the numbers you have posted, it's 18%! That's almost a 1 in 5 chance of having a bad experience.

With something as important and integral as this, a company such as Jagex need those numbers to be less than 0.18%, let alone 18%.

The numbers posted simply show that this system wasn't as ready as they thought it was.


~A~

03-Aug-2023 19:31:22

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