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thamixedmagi

thamixedmagi

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S20+ 5G
Model Number: SM-G986U1
Location: USA
Wifi: Yes
Cellular: 5G
Data Provider: Verizon
OS: Android
OS version: 12

Playtime (Approx): under 5 minutes
At the time of the crash I was: trying to enter my clan citadel, app fully crashes with no pop-up
Can it be reproduced?: yes, every entry attempt

20-Jun-2022 17:32:15

Smooth Zeek
Feb Member 2022

Smooth Zeek

Posts: 21 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Pixel 6 Pro
Model Number: GF5KQ
Location: US
Wifi: Yes
Cellular: 5G
Data Provider: Tmobile
OS: Android
OS version: 12

Playtime (Approx): Any

Hello, I am not sure if anyone has pointed this out, but ever since the games last update, the RS3 app will crash as soon as I tab back into the app. I can go to another app and immediately tab back to RuneScape to find that I have been logged out and the app has restarted. Double tapping my app button or accessing the application through 'recent apps' will result in an immediate crash/restart. The game runs up until I tab back into the game. Only happens with the rs3 app, osrs behaves normally. SOMETIMES will work as usual if i manually go to my home page then click on the RS3 Icon.

I am using a Google 6 Pro. (12 gigs of ram, no reason for app to close.)

Thanks for reading and thanks for your hard work 👍

20-Jun-2022 22:31:32

Swiftbree

Swiftbree

Posts: 12 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: **po Reno 4
Model Number:
Location: netherlands
Wifi: yes
Cellular: 5g
Data Provider: t-mobile
OS: android
OS version: ?

Playtime (Approx): every time i use the app
At the time of the crash I was: Hi jagex,

I have a little problem with entering my clan citadel. I play on mobile and every time i try to enter my clan citadel the game crashes and close the game. First it was after i played for while, nothing special just restart the game and enter the citadel. But now the game crashes every time i try to enter. I can't get my bonus XP and i can't help the clan with the resources. Could you please help me and maybe others with the same problem.


Thanks in advance.
Can it be reproduced?: Yes

21-Jun-2022 11:00:47

Frostillicus

Frostillicus

Posts: 381 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy Tab S8 5G
Model Number: Galaxy Tab S8 5G
Location: England, UK
Wifi: Yes
Cellular: No
Data Provider: WiFi
OS: Android
OS version: 12

Playtime (Approx): 2 minutes
At the time of the crash I was: Trying to enter Citadel
Can it be reproduced?: Yes.

Crash happens every time I try to enter the citadel through either Fally or Priff portals. The game disappears from the screen. Issue started today. The tablet is not the problem.

21-Jun-2022 11:19:14

Kyxlect

Kyxlect

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Motorola One 5G Ace
Model Number: XT2113-2
Location: United States
Wifi: N/A
Cellular: 4G LTE/5G
Data Provider: AT&T
OS: Android
OS version: 11

Playtime (Approx): Five minutes
At the time of the crash I was: Enchanting Diamond Necklace
Can it be reproduced?: This has happened to me before.

The issue is that the Magic UI is overlaying every other UI, so it may have something to do with interacting with the Magic tab.
https://imgur.***/a/oJHgaq5

23-Jun-2022 23:49:20 - Last edited on 23-Jun-2022 23:51:07 by Kyxlect

solid mobile
Oct Member 2018

solid mobile

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Havent been on in a few days but since they updated mobile app my app will no longer load says check network connection when i have full service??? Once they updated mobile i can nolonger get into the game ive tried everything to boot the app and nothing works, to top it off jagex just charged my card for membership that im not going to be able to use would greatly appriciate being refunded since this is something the jagex team did and not myself

24-Jun-2022 13:31:43

solid mobile
Oct Member 2018

solid mobile

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Havent been on in a few days but since they updated mobile app my app will no longer load says check network connection when i have full service??? Once they updated mobile i can nolonger get into the game ive tried everything to boot the app and nothing works, to top it off jagex just charged my card for membership that im not going to be able to use would greatly appriciate being refunded since this is something the jagex team did and not myself

24-Jun-2022 13:31:45

Snitch ass

Snitch ass

Posts: 35 Bronze Posts by user Forum Profile RuneMetrics Profile
Solid mobile I am having the same problem since yesterday I've been posting no one answers or helps. Been looking up everything just to find nothing. Cleared cache data reinstalled app rebooted phone. Nothing. I'm at a loss n idk what to do? Are my RS mobile days over?? I hope not

25-Jun-2022 03:50:03

RavensChild
Oct Member 2021

RavensChild

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy tab S7 and Samsung Galaxy s21 ultra
Model Number: s7/s21 ultra
Location: USA
Wifi: yes
Cellular: 5g
Data Provider: att
OS: android
OS version: 12

Playtime (Approx): unknown
At the time of the crash I was: trying to enter the citadel. My phone, husbands phone, and my tablet crashes every time we try. Submitted bug report, have not heard back.

Can it be reproduced?: yes. Every time we try to go into our clans citidel,

Also.....

Elemental workshop 3 is not allowing me to finish the quest. I double checked with all the guides, to make sure I did everything, but to no avail. This occured on the Samsung Galaxy tab s7. Just a cranky old bird.

27-Jun-2022 04:09:24

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