RuneScape Forum Archive | Reporting Mobile Issues

Aug

2022

Sonja1744

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung galaxy s22 ultra
Model Number: SM-908B/DS
Location: The Netherlands
Wifi: Yes
Cellular: 5G
Data Provider: T-Mobile
OS: Android
OS version: 12
Version ONE UI: 4.1

Playtime (Approx): 0
At the time of the crash I was: Just opening the application.
After I open it the loading bar glitches at 100% and start flickering.
Deleting the cache and/or data doesn't work. Reinstall doesn't work either.
After deleting all it ask for permission to download the 3.9GB and then it goes black and nothing happens.

Can it be reproduced?: Yes, by opening the application.

24-Feb-2022 20:43:04

Dec

2020

SirJamerz

Posts: 28 Bronze Posts by user Forum Profile RuneMetrics Profile

Samsung tablet s8 ultra ( Although every Samsung device I own )

I have a problem with the Samsung keyboard on all my devices, if I want to backspace a spelling mistake. Then it starts removing random letters within the sentence instead off the last typed letters. This has been happening since day 1 of beta.

26-Mar-2022 09:15:11

Aug

2020

Salah LFC

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: IPhone 12 Pro
Model Number: iOS 15.4.1
Location: UK
Wifi: Fibre
Cellular: 5G
Data Provider: THREE
OS: iOS
OS version: 15.4.1

Playtime (Approx): 2 minutes
At the time of the crash I was: GOTR, happens every time I craft runes.
Can it be reproduced?: Yes every single game.

Mini game is now completely unplayable I’ve attempted about 12 times and haven’t been able to complete a single game due to freezing and having to reset app.

08-May-2022 14:57:27

Jan

2021

Bradthegronk

Posts: 703 Steel Posts by user Forum Profile RuneMetrics Profile

Device name: HUAWEI P30 Pro
Model Number: VOG-L29
Location: Australia
Wifi: Fibre
Cellular: 4G
Data Provider: Wifi is Telstra, Cellular is Optus
OS: Android
OS version: 10
HUAWEI Software: **********

Can't login using the 'email/username' option since login maintenance today, error message is "could not connect. Please check your internet connection or try again later"

App has data permissions over wifi and cellular, all app permissions are allowed and internet is working for every other app. I am able to login through facebook login option but that is not connected to my account I'm trying to get access to.

app and phone has been restarted.

12-May-2022 11:38:30

Mar

2020

Mizukage

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S20/S22
Location: USA
Wifi: Yes
Cellular: 5G
Data Provider: T-Mobile
OS: Android
OS version: Latest
Playtime (Approx): 1 hour
At the time of the Freeze I was: In a GWD instance
Can it be reproduced?: Yes

Tried to run GWD on both phones. Anytime I click on anything in the instance, the screen freezes for anywhere from 3 to 5 seconds. I've tried messing with the settings to no avail. I had originally thought it was just the S20 but I was mistaken. It's not just 1 boss but all GWD bosses and only in the GWD instance itself and nowhere else as far as I could tell.

22-May-2022 00:51:16

HerniaAttacK

Posts: 235 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei P20 Pro
Model Number: LYA-L29
Location: Norway
Wifi: Yes.
Cellular: Yes.
Data Provider: Telia
OS: Android
OS version: **********

Playtime (Approx): undefinite
At the time of the crash I was: Trying to log into game.
Can it be reproduced?: Yes.

Can't login using the 'Email/Username' option since approx. 2 days ago; error message is "Could not connect. Please check your internet connection or try again later".

Though I do have full internet access. Now I can only access my account via PC.

Missing out on DXP because of this.

22-May-2022 12:41:22

IsaacNewtonn

Posts: 2,306 Mithril Posts by user Forum Profile RuneMetrics Profile

Reporting Template

Copy & paste into your post, and then complete as per the example above.

Device name: Samsung galaxy m31
Model Number: SM-315F
Location: Brazil
Wifi: yes
Cellular: n/a
Data Provider: n/a
OS: android
OS version: 12

Playtime (Approx): no idea
At the time of the crash I was:none
Can it be reproduced?: it's random

Wilderness warbands gets herblore tent glitched

26-May-2022 14:34:38

Apr

2023

OneDayIBeMax

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei p20 lite
Model Number: ANE-LX1
Location: Lithania
Wifi: Yes
Cellular: 4G
Data Provider: Bite
OS: Android 9.0

Playtime (Approx): 0 minutes
At the time of the crash I was: I cant login with runescape account in osrs beta version. Pressing the "continute with runescape account" and nothing just refreshing and that's it.
Can it be reproduced?: Yes

05-Jun-2022 22:17:25

Apr

2020

iii am

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Apple iPad Pro 12.9 5th gen
Model Number: MHR73B/A
Location: United Kingdom
Wifi: yes
Cellular: 5G
Data Provider: Sky
OS: IOS
OS version: 15.5

Playtime (Approx):20 minutes
At the time of the crash I was: killing NEX angel of death and it keeps crashing items also look weird this happened after latest update
Can it be reproduced?:yes

07-Jun-2022 20:29:36 - Last edited on 09-Jun-2022 18:57:20 by iii am

Apr

2020

iii am

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Apple iPad Pro 12.9 5th gen
Model Number: MHR73B/A
Location: United Kingdom
Wifi: yes
Cellular: 5G
Data Provider: Sky
OS: IOS
OS version: 15.5

Playtime (Approx): Always
At the time of the crash I was: attempting to switch worlds while in game. The latest update fixed my previous issues (crashing when fighting nex aod and items looking weird that has been fixed, Thank You) but now the client crashes when I attempt to switch worlds when I’m logged in it’s not really an issue for me but I just wanted to report it.
Can it be reproduced?:yes

19-Jun-2022 01:54:25 - Last edited on 19-Jun-2022 01:56:10 by iii am

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Reporting Mobile Issues