RuneScape Forum Archive | Reporting Mobile Issues

Mod Shauny

Jagex Moderator Forum Profile Posts by user

Hey all,

While playing the RuneScape mobile test, you may experience instabilities and crashes. To help us accurately reproduce and promptly fix these issues please report using the template below as a guide.

Here's an example:
Original message details are unavailable.

What is a crash?

A crash is when a program or application suddenly stops working and exits.

What is a freeze?

A freeze is when a program or application suddenly stops working as their processes can no longer run.

Example template

Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 7.0

Playtime (Approx): 50 minutes
At the time of the crash I was: Cutting vines in the Jadinko lair, I had just placed a curly root on a fire.
Can it be reproduced?: Yes

Reporting Template

Copy & paste into your post, and then complete as per the example above.

Device name:
Model Number:
Location:
Wifi:
Cellular:
Data Provider:
OS:
OS version:

Playtime (Approx):
At the time of the crash I was:
Can it be reproduced?:

Thank you! Mod Shauny - RuneScape Community Management - Goebies! - @JagexShauny
I love Clans!

04-Mar-2019 13:20:19

Skineris

Posts: 415 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Nokia
Model Number: 5
Location: Lithuania
Wifi: Yes, 100mbps
Cellular: Yes, 4G
Data Provider: Telia
OS: Android Pie
*S version: 9

Playtime (Approx): 17:10 PM GMT 2019 March 5th (also sent Android bug report)
At the time of the crash I was: Trying to start the app - instantly crashes, tried restarting phone, trying to use both wifi and cellular separately on multiple tries. Crashes very soon after starting the app - about 5sec of loading.
Can it be reproduced?: Yes

05-Mar-2019 17:15:58

Kamadia

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Google pixel 3 xl
Model Number: Pixel 3 xl
Location: UK
Wifi: YES
Cellular: NO
Data Provider: Plusnet for wifi
OS: Android
OS version: 9

Playtime (Approx): 5 minutes
At the time of the crash I was: Not a crash but every time I play to start with everything works but then after a seemingly random amount of time a lot of the UI stops responding, some of the menu works but not anything that brings up an overlay/window like the map or quest screen. Tapping a location still shows the yellow dot or tapping an object shows a red one but my character doesn't move, I can still bring up context menus but again no response and tapping the minimal still places a flag but again no movement.
Can it be reproduced?: Yes. It's happened within a few minutes every time I've started the game.

05-Mar-2019 17:31:44

Visagalis

Posts: 94 Iron Posts by user Forum Profile RuneMetrics Profile

Skineris said :
Device name: Nokia
Model Number: 5
Location: Lithuania
Wifi: Yes, 100mbps
Cellular: Yes, 4G
Data Provider: Telia
OS: Android Pie
*S version: 9

Playtime (Approx): 17:10 PM GMT 2019 March 5th (also sent Android bug report)
At the time of the crash I was: Trying to start the app - instantly crashes, tried restarting phone, trying to use both wifi and cellular separately on multiple tries. Crashes very soon after starting the app - about 5sec of loading.
Can it be reproduced?: Yes
I have same issue, after clean install it works and next time it crashes every time, on*y after reinstall it works once without crash.

Device name: Nokia 6.1
Model Number:
Location: Lithuania
Wifi: No
Cellular: 4G
Data Provider: Bite
OS: Android
OS version: 9.0

Playtime (Approx): second launch
At the time of the crash I was: launching app second/third/etc time
Can it be reproduced?: Yes
I also send a feedback report via android with crash log and all my system info, also feel free to contact me if you have any questions.

Edit: found a workaround, just launch app via Google Play and it doesnt crash on launch.

05-Mar-2019 17:38:14 - Last edited on 05-Mar-2019 19:18:12 by Visagalis

Vleutenaar

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 4
Model Number: SM-N910F
Location: Netherlands
Wifi: Yes Ziggo Provider
Cellular: No
Data Provider:
OS: Android
OS version: 6.0.1

Playtime (Approx): several Hours

Like many people the app would close right on startup before the update of march 4.
but now it works again.
just not compatible in Play Store,
so i can't download it unless from a third party which is ill advised ofcourse.

Edit: << out of fear that it might be related to Authenticator i no longer save that data for the 30 days.

05-Mar-2019 18:17:56 - Last edited on 05-Mar-2019 18:23:08 by Vleutenaar

Apr

2023

De lta

Posts: 254 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: LG V30
Model Number: LG-H931
Location: USA
Wifi: Yes
Cellular: Yes
Data Provider: ATT
OS: Android
OS version: 8.0.0

Playtime (Approx): 00:00
At the time of the crash I was: Black screen after loading bar, never makes it to login
Can it be reproduced?: Yes, every time I launch the app. The loading bar will fill all the way and go directly to a black screen.

05-Mar-2019 18:19:43

Jun

2005

Elanthiel

Posts: 3,208 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Nokia 8
Model Number: TA-1004
Location: Netherlands
Wifi: Enabled
Cellular: Disabled
Data Provider: Vodafone
OS: Android
OS version: 9

Playtime (Approx): 0:00:00
At the time of the crash I was: Starting the app
Can it be reproduced?: Yes, it crashes every time the app starts. As indicated in earlier posts, the app doesn't crash immediately when launched via Google Play. But launcing from the home screen or the app-list crashes the app instantly.

05-Mar-2019 19:47:58

JarodDempsey

Posts: 21 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Sony Xperia Z Ultra Google Play Edition
Model Number: Sony C6806_GPe
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: AT&T
OS: Android
OS version: 5.1.1

Playtime (Approx): 5 seconds - 15 minutes
At the time of the crash I was: standing west of yanille
Can it be reproduced?: yes

Freezes often. For a while i was able to adjust graphics settings west of yanille without problem but then freezes became so common i couldnt do anything aside from restart the app. The freezes also occurred at the GE and in port sarim.

05-Mar-2019 21:33:38

Flambarge

Posts: 208 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung J7 NXT
Model Number: J7 NXT
Location: India
Wifi: None
Cellular: 4G VoLTE
Data Provider: Reliance JIO
OS: Android
OS version: 8.2

Playtime (Approx): 2 Hours
At the time of the crash I was: Not a Crash but phone starts to heat up as soon as i start the app. I fear it might have long term issues
Can it be reproduced?: I think so, if you have my phone. Gamer at soul, Designer at heart.

06-Mar-2019 06:12:00

Hopehely

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei Y6II compact
Model Number: LYO-L21
Location: Hungary
Wifi: yes
Cellular: 4G (not active)
Data Provider: Telenor
OS: Android
OS version: 5.1 (EMUI 3.1)
LYO-L21C577B126

Playtime (Approx): 0 minute
At the time of the crash I was: The loading bar is filled until 20-25%, than it doesnt do anyting (I waited 20 minutes). No error message or anything
Can it be reproduced?: Yes, only need to start the app.

Edit: I solved it with restarting my phone, delete the app and download app again.

06-Mar-2019 09:42:42 - Last edited on 07-Mar-2019 12:22:56 by Hopehely

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Reporting Mobile Issues

Reporting Template