RuneScape Forum Archive | Reporting Mobile Issues

Math Wiz

Posts: 1,412 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Nexus 5
Model Number: LG-D820
Location: Canada
Wifi: Yes
Cellular: 4G
Data Provider: Zoomers Wireless
OS: Android
OS version: 6.0.1

Playtime (Approx): 1 hr
At the time of the crash I was: AFKing Prif gem rocks, until I lobbied. However, this is not limited to gem rocks, but any time I am on the lobby screen or login screen for longer than 1 minute (even on opening the RS app), my phone freezes completely. I cannot access home button or quit unresponsive apps. The only way to fix it is to hard restart my phone.
Can it be reproduced?: Yes

07-Mar-2019 18:50:23

Feb

2007

Sir Desota

Posts: 34 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy
Model Number: J3
Location: Usa
Wifi: Data
Cellular: At&t
Data Provider: At&t
OS: Andriod
OS version: 7.0 Nougat

Playtime (Approx): at app login
What is the issue?: Cannot access the console to confirm cache, fps or other information
Where is the issue?: Log in screen
Does restarting the client fix the issue?: No

08-Mar-2019 02:20:24

Jul

2022

i wanna slap

Posts: 42 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Google Pixel 2 XL
Model Number: G011C
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: Android
OS version: 9

Playtime (Approx): Several hours.
At the time of the crash I was: Fishing at Prif waterfall (large urchins). I noticed the app used up a large amount of storage (over 1 Gb) and the more it used, the more frequent crashes and loading issues became. Many times the app would force me to lobby repetitively, followed by character models not loading, and a full-scale crash after. I do not, however, believe its due to a lack of memory as I have over 40 Gb free.
Can it be reproduced?: Yes, every time the app data goes over 1 Gb.
Steps to fix: Clearing cache and app data seems to fix the issues consistently.

08-Mar-2019 18:40:33 - Last edited on 08-Mar-2019 18:40:57 by i wanna slap

Mar

2023

FireEarth93

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S7 32GB

Playtime (Approx): 20 minutes

I don't know what it was, but I was in Falador mining and I clicked on the Minimap to get to the Artisans' Workshop, and the next thing I knew, I was next to the wall near the Mining Guild entrance. I didn't click anywhere else after clicking to make my way to the workshop.

UPDATE: I almost forgot to mention, I have tried to swip to move around my inventory, but was unable to.

09-Mar-2019 00:27:33 - Last edited on 09-Mar-2019 00:30:57 by FireEarth93

Vorshkraag

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Nokia 1
Model Number: TA-1060
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Virgin Media
OS: Android
OS version: 8.1.0

Playtime (Approx): 2 minutes
At the time of the crash I was: In the middle of varrock square.
Can it be reproduced?: Yes Click Here to enter your signature

09-Mar-2019 07:33:38

Dunamiko

Posts: 387 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S9+
Model Number: SM-G965U
Location: U.S.
Wifi: Yes
Cellular: 4G
OS: Android
OS version: 9

Playtime (Approx): 2 Mintues
The monthly statue is not registering the lowest block as high enough. Keeps saying the lowest column is at 1 block even though the lowest block is higher.
Can it be reproduced?: Yes

10-Mar-2019 00:58:55

reyez to 99

Posts: 1,281 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S9
Model Number: SM-G960U
Location: USA
Wifi: No
Cellular: 4G
Data Provider: ATT
OS: Android
OS version: 7.0

Playtime (Approx): 2 Hours
At the time of the crash I was: There was not a crash
Can it be reproduced?: Has been for me

Every time I log in and if there is a necklace it shows invisible to me and also some of my equip items also shows invisible. Sometimes if I force close the app and reload they show back up.

10-Mar-2019 04:41:59

Anckerboy24

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950U1
Location: Victoria, Australia
Wifi: no
Cellular: 4G
Data Provider: Telstra
OS: Android
OS version: 8.0.0

Playtime (Approx): After Lobby/World Select (less than 1 minute)
At the time of the issue I was: Loading into world 49.
Can it be reproduced?: Not on purpose, but reset didn't solve issue this time.

Not a crash, but when I log in to any world there is like no light. It is very dark. It happened before and a restart of the app fixed it but this time it didn't work. All other screens (treasure Hunter chests, bank, get, etc) show up as normal just not the main game.

11-Mar-2019 08:13:14

Anckerboy24

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950U1
Location: Victoria, Australia
Wifi: no
Cellular: 4G
Data Provider: Telstra
OS: Android
OS version: 8.0.0

Playtime (Approx): After Lobby/World Select (less than 1 minute)
At the time of the issue I was: Loading into world 49.
Can it be reproduced?: Not on purpose, but reset didn't solve issue this time.

Not a crash, but when I log in to any world there is like no light. It is very dark. It happened before and a restart of the app fixed it but this time it didn't work. All other screens (treasure Hunter chests, bank, get, etc) show up as normal just not the main game.

11-Mar-2019 08:13:17

Anckerboy24

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950U1
Location: Victoria, Australia
Wifi: no
Cellular: 4G
Data Provider: Telstra
OS: Android
OS version: 8.0.0

Playtime (Approx): After Lobby/World Select (less than 1 minute)
At the time of the issue I was: Loading into world 49.
Can it be reproduced?: Not on purpose, but reset didn't solve issue this time.

Not a crash, but when I log in to any world there is like no light. It is very dark. It happened before and a restart of the app fixed it but this time it didn't work. All other screens (treasure Hunter chests, bank, get, etc) show up as normal just not the main game.

11-Mar-2019 08:13:18

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Reporting Mobile Issues