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Goth Sullus
Nov Member 2022

Goth Sullus

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 8T
Model Number: KB2005
Location: United States
Wifi: Yes
Cellular: 4G LTE and 5G
Data Provider: T-Mobile
OS: Android
OS version: 11

Playtime (Approx): Immediate
At the time of the crash I was: Last time I was playing, I was North of the Warforge training Divination and had just equipped Diviner's Legwear when it first crashed. Now the game immediately crashes upon login.
Can it be reproduced?: Yes

13-Apr-2021 17:10:08

DemonicVoodo
Mar Member 2022

DemonicVoodo

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy Note 20 Ultra 5g
Model Number: SM-N986U
Location: USA
Wifi: Yes
Cellular: 4g
Data Provider: At&t
OS: Android
OS version: 11

Playtime (Approx): 1 Second
At the time of the crash I was: Depositing item in a deposit chest in Port sarmon
Can it be reproduced?: Yes

The app crashes as soon as I log into the game. I have tried clearing cache, deleting app then reinstall, updating phone, turning phone off and back on, deleting a saved app memory. Nothing seems to fix the problem. I will try logging on using a PC when I get the chance. I have submitted a ticket and tried everything the mods suggested but was then referred to the form for help. My account just recently was recovered from the recent lockout for several weeks. I got my account back and was able to play for 2 days and now I am dealing with this login issue.

Any help would be appreciated!

16-Apr-2021 04:31:15

boro255
Jan Member 2015

boro255

Posts: 510 Steel Posts by user Forum Profile RuneMetrics Profile
Device name :o *po
Model Number:find X2 pro
Location:England
Wifi:sky
Cellular:5g
Data Provider: Vodafone
OS:
OS version:

Playtime (Approx):2 hours
At the time of the crash I was logging in wouldn't let me get past lobby
Can it be reproduced?: Yes Everytime I click on the app
I think the profanity filter won't let me say the brand name of of divice

O
P
P
O


Thank you!
Mod Shauny - RuneScape Community Management - Goebies! - @JagexShauny
I love Clans!
04-Mar-2019 13:20:19

20-Apr-2021 19:19:24 - Last edited on 20-Apr-2021 19:21:22 by boro255

boro255
Jan Member 2015

boro255

Posts: 510 Steel Posts by user Forum Profile RuneMetrics Profile
[quote id=443-444-2-66087437-392-346454320]Device name:o*po Model Number:find X2 pro Location:England Wifi:sky Cellular:5g Data Provider: Vodafone OS: OS version:android 11 Playtime (Approx):2 hours At the time of the crash I was logging in wouldn't let me get past lobby Can it be reproduced?: Yes Everytime I click on the app I think the profanity filter won't let me say the brand name of of divice O P P O

21-Apr-2021 16:33:46

Bliksem2Bos
Aug Member 2016

Bliksem2Bos

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S20 Ultra 5g
Model Number: SM-G988B/DS
Location: **
*ifi: Yes
Cellular: Yes
Data Provider: Spark
OS: Android
OS version: Android 11

I want to bump this!

Playtime (Approx): All the time since 22-Feb
At the time of the crash I was: No crash. Bug is no numbers on stackable items. I have scores/hundreds/thousands of an item (runes/tickets/logs etc) but no numbers on them. As well as the picture of the item disappears at times (item is still there though). Extremely frustrating, please fix
Can it be reproduced?: Yes, just start the app and get into game, every time the same issue

Fixes tried: Cleared cache, deleted everything associated with the game and reinstalled it and it seems to fix it for the first log in. BUT as soon as you log in anytime after that it reverts straight back to the bug. Also, unsure if it is related but on the lobby screen, it is stuck on 0% with the "Verifying Cache" loading bar.
This bug does not happen on the PC.

Bump, can this please be looked into, or at least an update given. Playing like this for 2 months straight is not fun.

21-Apr-2021 21:00:33

Mrs Ogg
Oct Member 2016

Mrs Ogg

Posts: 1,182 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung A40
Model Number: SM-A405FN/DS
Location: UK
Wifi: sky
Cellular: yes
Data Provider:
OS: android
OS version: 11

Playtime (Approx): zero
At the time of the crash I was: not able to login due to the 'login with username' button taking me to the cookie policy instead of the login screen.
Can it be reproduced?: yes

The issue is, I am unable to login, as above says, there are no other buttons on the page other than back or close, hit back, and it says i failed to enter a username... -.- !

I have tried uninstalling and reinstalling 3 times,
I have cleared rs cache in app settings,
I have tried to login a few times a month since this 1st occurred in February, (I did make a thread asking for help somewhere in the mobile feedback forum).
This is my 2nd time reporting this issue, the 1st was a month ago (approx).

23-Apr-2021 21:01:41 - Last edited on 23-Apr-2021 21:05:56 by Mrs Ogg

RomeFire
Jul Member 2016

RomeFire

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:Moto moto g4
Model Number:
Location: United States
Wifi: Yes - tested on multiple wifi's
Cellular: Yes
Data Provider: TracFone
OS: Android
OS version: 7.0

Playtime (Approx): none
At the time of the crash I was: trying to log in
Can it be reproduced?:yes

Ap* doesn't load after the log in screen. I've logged in before, so it automatically loads my profile to start logging in, but it gets stuck loading. Had the same issue months ago, gave up, and suddenly it started working. Same issue with an alt on another phone, a Galaxy J3 Orbit.
Tried deleting and reinstalling the app, doesn't change anything. When it did work, I was using the same wifi that I use when it doesn't work.

29-Apr-2021 17:43:34

RomeFire
Jul Member 2016

RomeFire

Posts: 15 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:Moto moto g4
Model Number:
Location: United States
Wifi: Yes - tested on multiple wifi's
Cellular: Yes
Data Provider: TracFone
OS: Android
OS version: 7.0

Playtime (Approx): none
At the time of the crash I was: trying to log in
Can it be reproduced?:yes

Ap* doesn't load after the log in screen. I've logged in before, so it automatically loads my profile to start logging in, but it gets stuck loading. Had the same issue months ago, gave up, and suddenly it started working. Same issue with an alt on another phone, a Galaxy J3 Orbit.
Tried deleting and reinstalling the app, doesn't change anything. When it did work, I was using the same wifi that I use when it doesn't work.

29-Apr-2021 17:44:57

Mozzie138
Apr Member 2021

Mozzie138

Posts: 32 Bronze Posts by user Forum Profile RuneMetrics Profile
Constant client freeze!


Device name: Samsung Galaxy S8+
Model Number:
Location: UK
Wifi: yes 50mbps+
Cellular: yes 4g
Data Provider: sky/ 02
OS:android 10
OS version:

Playtime (Approx): random
At the time of the crash I was: mainly during any pvm battle but occasionally when I move too
Can it be reproduced?: I can't get it to stop reproducing!!!

Thank you!

02-May-2021 11:44:59

Buurtjee

Buurtjee

Posts: 24 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Xiaomi Poco F2 Pro
Model Number: M2004J11G
Location: The Netherlands
Wifi: Yes
Cellular: 4G
Data Provider: T-Mobile
OS: Android
OS version: 11

Playtime (Approx): 10 seconds - 10 minutes
At the time of the crash I was: Teleporting, basically during the teleporting animation, when you land at the desired location, the app crashes completely and returns on it self to my homescreen of my phone. It happens really often when teleporting, although it sometimes has no issues when teleporting. It happens just before the loading screen comes up when teleporting to a new location.

Can it be reproduced?: Yes, just start spamming those teleports and eventually the app crashes

04-May-2021 07:37:23

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