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Yozandaigoo

Yozandaigoo

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: LG Journey
Model Number: LG L322Dl
Location:North America
Wifi:Yes
Cellular:Yes
Data Provider:Straight talk/xfinity
OS:Android
OS version:10


Been playing mobile now for about a week and a half, and besides minor bug issues, have never really ran into a problem up until now. I just activated a membership for one month, and it seems that the membership was activated for a separate account AKA a brand new account instead of My Level 87. I only noticed this change, when I kept refreshing my account status after I paid the membership, and it said currentnlynon- remember. But then when I have logged out and then signed in without linking to Google, and signing in manually with just my email and password, then I was taken to the new account status page, where it said recurring membership,. Now it seems that there are two accounts, and the brand new account had been registered for membership, however the email associated with this account, just so happens to be my email that's linked to my Google account withmy lvl 87.t. So I'm sure that there wasn't a technical issue processing the payment, but a problem with something else. And not exactly sure where else to post this issue, and it currently I'm getting an error message while trying to report this problem through "contact us".

So in short, it seems that when I bought a membership, there was a technical issue that created a brand new account, for this membership, even though it has the exact same email username, and password as the account that I've been playing on for the past week and a half. What's interesting though is that if I login, linking my Google account, it still says that I'm not a member, and I can log into my main account that I've been playing on. Whereas if I log out, and manually sign in with my email address and password then it will go to the new tutorial.

26-Feb-2021 20:26:33

Kutie Pye

Kutie Pye

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Samsung Galaxy Note 20 Ultra
For the past 12 hours the game takes at least 15 minutes to log in, will run with lag for approximately 2 or 4 minutes and then crash.
I have tried clearing cache and app data, reinstalled the app, set all graphics to the lowest possible settings. Nothing helped.

01-Mar-2021 16:52:30

Harlock
Feb Member 2019

Harlock

Posts: 308 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S20 FE
Model Number: SM-G781U
Location: USA East Coast
Wifi: Xfinity and AT&T
Cellular: AT&T
Data Provider: AT&T
OS: Android
OS version: 11

Playtime (Approx): immediately upon choosing "play now" or a world
At the time of the crash I was: logging in
Can it be reproduced?: yes, every time I try and log in it will start to render the world but then immediately crash. I've tried clearing cache and data, Uninstalling and redownloading, updating phone, and clearing phone's cache. Can access Treasure Hunter from lobby, but when leaving into world it will crash. Have tried performance and power saver settings with no change.

04-Mar-2021 06:03:44 - Last edited on 04-Mar-2021 06:04:35 by Harlock

jcjpjr4208

jcjpjr4208

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy A71 5g
Model Number:SM-A716U
Location:USA NY
Wifi:Yes
Cellular:Yes
Data Provider:Tmobile
OS:UI 3
OS version:Android 11

Playtime (Approx): 0
At the time of the crash I was: I can't sign in to neither osrs or new runescape
Can it be reproduced?:idk
Please help I can't sign in to any world on either on the games, the forums aren't any help. It's not a connectivity issue Jcjpjr4208

04-Mar-2021 20:32:17

Lary Flynt
Mar Member 2019

Lary Flynt

Posts: 92 Iron Posts by user Forum Profile RuneMetrics Profile
Started thinking that runescape mobile is dead... many crashes nothing fixed nothing done... it amazes me that there are quite a few complex mobile games that do not have this issue. I give up on runescape... again....

09-Mar-2021 00:20:06

Runearchermg

Runearchermg

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy S20 Ultra 5G
Model Number: SM-N986U1
Location: United States
Wifi: No
Cellular: 4G
Data Provider: Straight Talk using Verizon Towers
OS: Android
OS version: 11

Game crashes/freezes every few minutes. Sometimes within 30 seconds of login, but always withing 5 or so minutes or game play no matter what I'm doing or what world I'm on. Already tried clearing my cache and data, and reinstalling the app. Works perfectly on my older Note9.

Can it be reproduced? Yes, every time I try to play it has the same result.

12-Mar-2021 08:18:03

Raytraced
Nov Member 2023

Raytraced

Posts: 55 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Xiaomi Poco X3
Model Number: M2007J20CG
Location: The Netherlands
Wifi: Yes, 5ghz.
Cellular:No
Data Provider: /
OS: Android
OS version: Android 10 QKQ1.200512.002

Problem roughly copied from the user RUNEARCHERMG, since its the same:

Game crashes/freezes every few minutes. Sometimes within 30 seconds of login, but always withing 5 or so minutes or game play no matter what I'm doing or what world I'm on. Android won't say that Runescape has stopped working. Only way to get the phone working again is to hold an icon in the quick menu bar, to head to the menu. From there, middle button (taskmanager) to close Runescape.


Playtime (Approx): 10 minutes
At the time of the crash I was: Skilling in the Arc
Can it be reproduced?: Yes, just play for a bit and the game crashes again.

12-Mar-2021 14:41:53

Caunirauka 1

Caunirauka 1

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
o whom it may concern,

I am an avid mobile user (who actually solely uses mobile for the purpose of playing RS3).

I have recently been questing and started The Void Stars Back - I have encountered a bug in one of the puzzles halfway through the quest or so that is preventing me from progressing further.

It is the point after opening the second door, where you interact with the panel on the right hand side. The puzzle is in a jigsaw format, where you tap the pieces and tap the empty slots on the board to occupy them - however, on mobile the UI is misaligned and some pieces cannot be assigned to the slots.

Can this please be fixed ASAP as it is kind of ruining the experience being prevented from being able to complete this quest

Thanks

12-Mar-2021 15:52:21

Sir Monachus
Feb Member 2021

Sir Monachus

Posts: 270 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Lenovo
Model Number: Tab 8
Location: USA
Wifi: Yes
Cellular: No
Data Provider:
OS: Android
OS version: 10

Playtime (Approx): Varies
At the time of the crash I was: Just logged in.
Can it be reproduced?: Yes

Most of the time I crash upon loading into the game. Wasn't this way until I updated the game. I can play sometimes. I have tried various things such as clearing cache, reinstall and letting game fully download the needed files as well letting the cache fully load.

13-Mar-2021 03:17:43

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