RuneScape Forum Archive | Reporting Mobile Issues

Feb

2017

C Ctus L

Posts: 59 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: Sony
Model Number: Z5
Location: Czech Republic
Wifi: Yes, 200 mbps
Cellular: Yes, 4G
Data Provider: O2 Family
OS: 7.1.1.

Doesnt allow me to download app, even if i pass requirements that game require. Says "device is not compatible with this app" Best regards C ctus L

02-Nov-2019 15:49:59 - Last edited on 17-Nov-2019 16:41:54 by C Ctus L

Jul

2007

Siobhanne

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: General Mobile
Model Number:GM8 go
Location: Netherland
Wifi: yes
Cellular:4G
Data Provider: Robin Mobile
OS:Android
OS version:8.1

Playtime (Approx): lobby
At the time of the crash I was: In the lobby
Can it be reproduced?:Yes. I can get in the lobby, but cant log in the game. Sometimes I get a black screen, tthen it kicks me off to my mobilescreen. When I reload, I get a message to log in or log out. When I log in, it all start over again.

03-Nov-2019 19:36:09

Mar

2007

Marky

Posts: 9,085 Rune Posts by user Forum Profile RuneMetrics Profile

Device name: HTC
Model Number: HTC 10
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Plusnet
OS: Android
OS version: 8.0

My device was compatible with the launch version of closed Beta RuneScape Mobile, but some update that happened a few months after made my device no longer compatible. My mobile is 64 bit and as stated above has Android 8.0. Contacted the email and was told to report on the forums, sorry if this is the wrong place.

04-Nov-2019 13:44:53

Feb

2018

Lethal Magic

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi Jagex Team

I am currently having issues downloading the Runescape Mobile software on my tablet. I know the compatibility needs to be 6.0 or higher which I am running 7.0. I would like to know if there is anything I can do in order to get the download to be able to play. I would greatly appreciate any feedback possible so I can get into the mobile gameplay. Thank you very much Jagex!

Device name: SAMSUNG GALAXY TAB S2
Model Number: SM-T710
Location: UNITED STATES
Wifi: YES
Cellular: N/A
Data Provider: N/A
OS: ANDROID
OS version: 7.0

05-Nov-2019 19:09:00

Nov

2023

Gothowitz

Posts: 532 Steel Posts by user Forum Profile RuneMetrics Profile

When training combat I dont receive any xp other than constitution no matter what attack style is selected. When on laptop everything works fine.

Device name: Huawei P20 lite
Model Number: ANE-LX1
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: Vodafone
OS: Emui/amdroid
OS version: 9.1.0/9

Playtime (Approx): N/A
At the time of the crash I was: Anywhere i train combat
Can it be reproduced?: Yes

11-Nov-2019 10:59:50

Nov

2023

Cranom

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name:galaxy j4+
Model Number:sm-j415g
Location:Brasil
Wifi:yes
Cellular:4g
Data Provider:vivo
OS:android
OS version:9.0

I open the aplication, but it stay in a black screen forever.
Reinstall didn't work.

Playtime (Approx):
At the time of the crash I was:
Can it be reproduced?:

12-Nov-2019 03:56:12

Nov

2023

Bob Wise

Posts: 1,424 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung J4+
Model Number: SM-J415F*
Location: Netherlands
Wifi: Yes
Cellular: 4G
Data Provider: KPN/Home Wifi 500 download / 120 upload
OS: Android
OS version: 9.0
Kernel version: 3.18.120-16316485

Playtime (Approx): 0 minutes
At the time of the crash I was: Downloaded the beta from the play store , opened the app , Static black screen , after a minute or so RS music loads , waited about an hour still black screen , tried removing it and reinstalling , noting seems to work.
Can it be reproduced?: Yes

12-Nov-2019 11:57:08

Vegeta938

Posts: 362 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy S9 Plus
Model Number: SM-G965U
Location: Georgia, USA
Wifi: Yes
Cellular: Yes
Data Provider: Verizon
O*: Android
OS version: 9.0

Playtime (Approx): 0 minutes
At the time of the crash I was: Trying to open app to play. When opening the screen goes to black for ~5 seconds before closing. Not able to login or see a loading screen.
Can it be reproduced?: Everytime. Tried uninstalling and reinstalling, but the same issue.

12-Nov-2019 19:58:47

Dec

2021

Lil Supaman

Posts: 51 Iron Posts by user Forum Profile RuneMetrics Profile

Bluetooth mouse support. Is there any way we could possibly get mouse support in the future? My Bluetooth mouse works for other apps and I believe it would make mobile insane!!!!!

Template
Device name: One plus 6
Model Number: A6003
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: T Mobile
OS: Android Oxygen
OS Oxygen OS 9.09

Can it be reproduced?: Yes connect Bluetooth mouse and try to play mobile

Sincerely Joey a 10 year player of RuneScape!

13-Nov-2019 21:57:42

Rayequin

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello there, my name is Brandon and have been a loyal player for around 12 years. Recently, I have been working on a skiller on RS3(Skuoiy - skippybrando@hotmail.***) and was well on my way to 99 mining. I saw the RS3 mobile app had come out and i was super pumped! I downloaded it 2 days ago and spent the past 2 days afk mining banite in the wildy while at work(don't tell my boss). I logged in at home yesterday to continue the mine grind while I played some other games. I bought $20 worth of keys for some bonus XP and headed back to the wildy. An hour later my account crashed and on relog was given the notification that my account had been banned for major macroing. I was confused and devastated. I'm afraid there is an issue between the app and the bot detection system. I can't even appeal this wrongful ban which upsets me the most. I don't know if I will return to Runescape after this. It has been my childhood game and I feel like I've been cheated out of the money I've spent on this account and all my time and effort. I've never cheated before. Ever. I don't know if you can help me or not, but everything was fine until i spent 2 days afking on the app. Thought I'd let you know.

Have a great day.

14-Nov-2019 12:30:00

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Reporting Mobile Issues