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Reporting Mobile Issues Thread is sticky

Quick find code: 443-444-2-66087437

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:10

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:17

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:22

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:28

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:29

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:24:30

Elf Slayer39
Aug Member 2023

Elf Slayer39

Posts: 133 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Z Fold 2
Model Number: SM-F916U1
Location: US
Wifi: Yes
Cellular: 5G
Data Provider:Verizon
O*: Android
OS version: 11

Playtime (Approx): ~15+ years
What is the issue?: UI takes up 99% of my screen.
Where is the issue?: UX
Does restarting the client fix the issue?: No, I even adjusting the scaling in my device settings which had no effect to the rs3 client.

First off keep up the good work! The UI is unplayable with the scaling so large on the mobile platform. Allowing the ability to adjust this scaling settings would give us our game back. The scaling was perfect before the update. Now all of my X buttons are off screen. Please keep me updated. I wouldn't mind rolling this update back if you allowed us to do so. I love being able to run rs3 on my phone the game actually runs better on mobile than my Microsoft Surface Laptop 2. Until this update.....

Thanks,
Elf

11-Feb-2021 03:25:01

BryanGee

BryanGee

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 7 Pro
Model Number: GM1913
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android 10
OS version: Oxygen OS

ALSO

Device name: Samsung Galaxy Tab S7
Model Number: SM-T870
Location: UK
Wifi: Yes
Cellular: No
Data Provider: N/A
OS: Android 11
OS version: One UI 3.1

Playtime (Approx): 5-10 minutes
At the time of the crash I was: 9/10 teleports, standing in ports, pickpocketing, smithing, clueing, literally any activity
Can it be reproduced?: it just crashes every 5-10 minutes regardless of what I'm doing

Have been a player since 07, have been playing on mobile since the end of last year and not once have I had any issues. Since this recent update the game is BROKEN ABSOLUTELY. It's not fun in any sense to be have the app crash every 5 minutes and have to reopen and log back in only for it to crash again in another 5 minutes. You broke something that was working perfectly.

Please fix, and once you've fixed it being able to adjust UI size on tablet would be a MASSIVE QoL fix but just stop the crashes please

11-Feb-2021 13:43:24

Bewtty
Jan Member 2017

Bewtty

Posts: 55 Iron Posts by user Forum Profile RuneMetrics Profile
Im having the exact same issues. It was working perfectly fine until all this happened. Game crashes constantly and the ui is all stretched and cluttered. Played for over 12 years now and its a shame cuz i wanna slap some bosses on mobile but all i can do is fish without the game crashing. Seems like the tablet devices or fold devices are no linger compatible. Please fix! Been postin in the forums for over a week. I hope they hear us!!! We're all here to help make this game the best it can be!

11-Feb-2021 14:38:52

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