forums.rs

Forums

Reporting Mobile Issues Thread is sticky

Quick find code: 443-444-2-66087437

of 50
broomee9
Dec Member 2007

broomee9

Posts: 1,197 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy S10
Model Number: S10
Location: USA-NY
Wifi:
Cellular:
Data Provider: Verizon
O*:
OS version: 9

Playtime (Approx): n/a - game wont load
At the time of the crash I was: launching the game
Can it be reproduced?: Yes

When launching RS mobile on my phone, it shows the Runescape screen and the yellow loading bar, which gets a quarter of the way and then stops and the app just closes. I've re-istalled a couple of times, but this happens every single time. Is RS Mobile not compatible with the Galaxy S10?
Verum

24-Oct-2019 16:43:31

Camex726
Jan Member 2017

Camex726

Posts: 32 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung galaxy s10
Model Number:
Location: UK
Wifi: yes
Cellular: yes
Data Provider: EE
OS:
OS version:

Playtime (Approx): 21:15 GMT
At the time of the crash I was: Every time I play the app will just either log me out of gameplay or completely shut down whether I'll be in combat, on a quest or just generally free roaming! I also have this problem too!
At the time of the crash I was: Not a crash but every time I play to start with everything works but then after a seemingly random amount of time a lot of the UI stops responding, some of the menu works but not anything that brings up an overlay/window like the map or quest screen. Tapping a location still shows the yellow dot or tapping an object shows a red one but my character doesn't move, I can still bring up context menus but again no response and tapping the minimal still places a flag but again no movement.

Can it be reproduced?
Yes but not physically by me

24-Oct-2019 21:30:08

The contents of this message have been hidden.

29-Oct-2019 18:43:36

RS PENNYWISE
Jun Member 2008

RS PENNYWISE

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi Jagex Team

I had previously downloaded the RS Mobile early access on my SAMSUNG GALAXY NOTE 5, and it was working perfectly until a couple of weeks ago it did not allow me to update it. I uninstalled it and was going to reinstall it today. But im getting a message saying My device is not compatible with the version. How can that be??? i have Android version 7.0 which is higher than the 6.0 Marshmallow required.

Please let me know what i can do to download it again, i dont want to miss out on trying it out or on rewards.

Device name: SAMSUNG GALAXY NOTE 5
Model Number: SM-N920G
Location: COSTA RICA
Wifi: YES
Cellular: 3G
Data Provider: TIGO
OS: ANDROID
OS version: 7.0

30-Oct-2019 05:56:17

SlayerBear
Jun Member 2023

SlayerBear

Posts: 82 Iron Posts by user Forum Profile RuneMetrics Profile
The mobile resting skill override cycles through 2 random emotes before the mobile rest emote. Idk if it's a mobile issue though cause it does it on pc too.

Device name: SAMSUNG GALAXY NOTE 10 plus
Model Number: SM-N975U
Location: United States
Wifi: YES
Cellular: 4G
Data Provider: TMobile
OS: ANDROID
OS version: 9

30-Oct-2019 17:29:40

Deckypunk

Deckypunk

Posts: 27 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J7 V
Model Number: J727
Location: Florida, USA
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
O*: Android
OS version: 7.0.1

Playtime (Approx): 30 seconds
At the time of the crash I was: Doing a clue scroll. Every time I look at a Map Clue, the scroll shows up blank and my game crashes to the Home screen.
Can it be reproduced?: Yes

EDIT: Ardougne seems to have a major lag problem. I drop fps as soon as I teleport in and it gets worse the closer to the guardhouse in West Ardougne with the Dark Beast trapdoor to the point where the app just straight up crashes.

30-Oct-2019 20:15:06 - Last edited on 04-Nov-2019 18:39:30 by Deckypunk

Kamoth Kaste

Kamoth Kaste

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy Tab A 8
Model Number: sm-t387v
Location: United States
Wifi: yes
Cellular: 4g lte
Data Provider: Verizon
O*: Android
OS version: 9

Playtime (Approx): 0 seconds
At the time of the crash I was: launching game. Nothing but black screen and music with no change. I let it sit for 10 min still black screen and music playing with no error in the sound.
Can it be reproduced?: yes. Every time

30-Oct-2019 21:49:13

Explosion143

Explosion143

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: England
Wifi: Yes
Cellular: 4G
Data Provider: O2
OS: Android
OS version: 8.0.0

Playtime (Approx): 15 mins
At the time of the crash I was: the game freezes except for the home button when I tab to another app on my phone then tab back to Runescape. This occurs when actually in the game, not at the log in screen. (I was in Prifddinas at the time).
Can it be reproduced?: Yes

02-Nov-2019 11:33:26 - Last edited on 02-Nov-2019 11:46:17 by Explosion143

Quick find code: 443-444-2-66087437 Back to Top