RuneScape Forum Archive | Proposal: remove FMR.

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
... This is a systemic issue, not an issue with any particular individual(s).)
Archaeox said :
So, to recap:

In the first post, I set out the case that FMR is no longer fit for purpose, and needs to be replaced.

My

own suggestion was that it be replaced by submitting support tickets to be dealt with by suitably trained Customer Support staff; this however would evidently be insufficiently transparent.
...

Others

have suggested that FMR is perfectly fine but just needs to be better prioritised so that it gets dealt with far more regularly.

Yet others

feel that Staff are active enough on FMR already, and no changes are needed.

Thoughts on all of this please? How many reports did you file personally, after the '
Login & Logout Issue
' in Forum Moderation Review which aren't handled correctly or aren't handled at all?
Where is your proof that your cases aren't acted upon or systematically being ignored?

03-Jun-2021 13:23:10

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
How many reports did you file personally, after the '
Login & Logout Issue
' in Forum Moderation Review which aren't handled correctly or aren't handled at all?
Where is your proof that your cases aren't acted upon or systematically being ignored?
You insist on trying to make this about me. Please don't.

Twelve weeks of no Staff response, except for a tacit admission that they haven't done the duty of responding to FMR posts, is sufficient proof that cases are not being acted upon or handled.

Every FMod who has posted on this thread has also agreed that there are clear problems in processing posts made on FMR. This too is sufficient proof.

~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

03-Jun-2021 15:36:27 - Last edited on 03-Jun-2021 16:01:26 by Archaeox

Feb

2005

Joel

Forum Moderator Posts: 32,973 Sapphire Posts by user Forum Profile RuneMetrics Profile

I too like the idea of having an email inbox type system (if there's no limitations on that too) and then having CM make responses on a locked version of FMR

I just hope the same things preventing the gold backgrounds/access to auto-hide posts doesn't also make this solution not possible either

Joel

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03-Jun-2021 16:17:07

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Joel said :
I just hope the same things preventing the gold backgrounds/access to auto-hide posts doesn't also make this solution not possible either

I do not believe that it would. As it currently stands, according to what CM Nick has repeatedly stated, CMs are responsible for correspondence that goes to the community email address. Since that's already possible, I wholeheartedly believe that creating a sticky in Community Home and putting those answers there should not be a problem. However, I do know what you are getting at and I hope that it does not take almost three years for this to go forward

.

03-Jun-2021 16:21:16

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
2_Tron said :
How many reports did you file personally, after the '
Login & Logout Issue
' in Forum Moderation Review which aren't handled correctly or aren't handled at all?
Where is your proof that your cases aren't acted upon or systematically being ignored?
You insist on trying to make this about me. Please don't.

Twelve weeks of no Staff response, except for a tacit admission that they haven't done the duty of responding to FMR posts, is sufficient proof that cases are not being acted upon or handled.

Every FMod who has posted on this thread has also agreed that there are clear problems in processing posts made on FMR. This too is sufficient proof… You insist repeating this argument over & over but '
I can prove that it is not about you
', however, about ‘
individual players who have reported to Forum Moderation Review about personal experiences
' which have caused issues and need a solution rather sooner than later, so The RuneScape Community can profit from the outcome and other players won’t have to deal with similar situations in the future.

What you do is staring at Forum Moderation Review and wait for results for you to register, nothing more than that.
You can’t see the report neither can you witness how solutions are worked out so you feel left out and can’t join the discussion at all so all you wanna do is remove it to a different location where it fails transparency about what goes in and how it will be processed.
Displaying only the end-results of Forum Moderation Review will kill any ‘opposing view/counter opinion’ just like the way you handle your thread.
You wanna forward your views, yours opinion, your influence thus kill every opposition that stands up against it.

03-Jun-2021 19:54:43

Jul

2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile

My opinion on the outsourced CM mods doing it has changed from when they first arrived on the scene, initially I was in favour. Now I'm not really in favour and would rather have a J mod doing it ideally in a more timely manner though. If they agree or disagree with me there isn't a higher authority to go to.

03-Jun-2021 20:10:38

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

2_Tron said :
What

you

do is staring at Forum Moderation Review and wait for results for

you

to register, nothing more than that.

You

can’t see the report neither can

you

witness how solutions are worked out so

you

feel left out and can’t join the discussion at all so all

you

wanna do is remove it to a different location where it fails transparency about what goes in and how it will be processed.
Displaying only the end-results of Forum Moderation Review will kill any ‘opposing view/counter opinion’ just like the way

you

handle your thread.

You

wanna forward

your

views,

yours

opinion,

your

influence thus kill every opposition that stands up against it.
Again, please stop trying to make this about me.
If you can't avoid ad hominem attacks, please don't post at all.
Thank you.

~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

03-Jun-2021 20:14:10

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
... Every FMod who has posted on this thread has also agreed that there are clear problems in processing posts made on FMR. This too is sufficient proof...
LoL lol
, this is a blatant lie as forum moderators '
can't prove that there are clear problems nor can they prove to you that there are processing problems
' as their 'Non-disclosure agreement' prohibits them from speaking up to you or any player in The RuneScape Community.
Forum moderators only can confess that what you see is what you see and that's the only thing they have done so far.
Or ... ?

03-Jun-2021 20:16:11

Feb

2005

Joel

Forum Moderator Posts: 32,973 Sapphire Posts by user Forum Profile RuneMetrics Profile

2_Tron,

I'm really not sure what you're trying to do here other than cause trouble at this point. The OP has made their views very clear and why, proposing alternative solutions to a legitimate concern which isn't a new concern either, in addition to collating other feedback and proposals posted by others too.

You continually trying to make this about the OP is suspicious, especially given repeated responses to ask you to refrain from doing so. If you're attempting to get this thread locked by continually derailing it, I'm informing you now it will not work. Continue that path and you'll very quickly be suspended.

It's clear FMR has a some issues (not the fault of any individual as the OP has also made clear) so to call that claim false and then claim FMods are under an NDA so could never say that... Well, I just said it and I'm not the first here to acknowledge that.

So let's get back to the topic at hand, proposing meaningful solutions to an issue many in the community feel is important right now.

Thanks

Joel

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03-Jun-2021 20:30:42

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03-Jun-2021 21:05:08

Forums

Proposal: remove FMR.