RuneScape Forum Archive | Proposal: remove FMR.

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
So, to recap:

In the first post, I set out the case that FMR is no longer fit for purpose, and needs to be replaced.

My

own suggestion was that it be replaced by submitting support tickets to be dealt with by suitably trained Customer Support staff; this however would evidently be insufficiently transparent.

Instead, on page 3

Iceberg

suggested moving FMR requests to the Community E-Mail inbox, allowing CMods to take on part of the burden of responding to posts (as they were originally meant to do) - and would make sense, given that the community E-Mail inbox is already used to review moderation in the RuneScape Discord. This again, however, would decrease transparency.

Twillow

, supported by

Mrs Ana

, then suggested, also on page 3, that the responses to FMR requests sent to the Community E-mail inbox could be made on a forum FMR sticky (which would have only 'answers/responses', and so wouldn't need an auto hide). This would go some way to meeting the need for transparency.

Others

have suggested that FMR is perfectly fine but just needs to be better prioritised so that it gets dealt with far more regularly.

Yet others

feel that Staff are active enough on FMR already, and no changes are needed.

Thoughts on all of this please?

I don't know if you read my posts much, but I suggested at least a few times that a built-in reporting function would supplant any need for the FMR thread.

The flaw there - which I also said - is that someone still has to give a [REDACTED] to react to the reports.

So I guess I'm suggesting replacing one defective system with another defective system, given that the "transparency" aspect would be lost.

The other solution in my opinion would be - now wait for it- put more than 1 person on the task!

02-Jun-2021 18:47:02

Kai Araargun

Posts: 34 Bronze Posts by user Forum Profile RuneMetrics Profile

Archaeox said :

I might be slightly offtopic here, but to give a more general answer that contains solutions for what you brought up is that we overall need real and capable Customer Support. Now, because RS is a free game that is hard to achieve. If jagex would treat the players as customers, the support services would be greatly different. Jagex, in this scenario, should see us both as RS community and as their customers.

02-Jun-2021 18:50:27 - Last edited on 02-Jun-2021 18:51:21 by Kai Araargun

Sep

2008

Iceberg

Posts: 20,587 Opal Posts by user Forum Profile RuneMetrics Profile

Archaeox said :

Twillow

, supported by

Mrs Ana

, then suggested, also on page 3, that the responses to FMR requests sent to the Community E-mail inbox could be made on a forum FMR sticky (which would have only 'answers/responses', and so wouldn't need an auto hide). This would go some way to meeting the need for transparency. I support this, and hope the CM folk are willing to take on the initiative.

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02-Jun-2021 19:25:50

Nov

2007

Tranq

Forum Moderator Posts: 61,815 Emerald Posts by user Forum Profile RuneMetrics Profile

I'm in favor of it going to the community email where it can be fielded by the CM's. After all FMR is supposed to be their responsibility anyhow. Think we've all given up on them getting their golden backgrounds, to sort it out the proper way.

When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.

02-Jun-2021 21:10:50

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile

Tranq said :
Think we've all given up on them getting their golden backgrounds, to sort it out the proper way.

That ship sailed and sank, like, what, a year and a half ago? I remember the post from this "Mod Cam" dude saying the person who was in charge of JMod account creation was "on vacation".

Damn, that must be some vacation.

CM Nick said some pages back that they still hold out hope that Jagex will get them their JMod accounts, but I think at this point it's a lost cause.

03-Jun-2021 05:58:32

Stoat King

Posts: 5,075 Rune Posts by user Forum Profile RuneMetrics Profile

Iceberg said :
Archaeox said :

Twillow

, supported by

Mrs Ana

, then suggested, also on page 3, that the responses to FMR requests sent to the Community E-mail inbox could be made on a forum FMR sticky (which would have only 'answers/responses', and so wouldn't need an auto hide). This would go some way to meeting the need for transparency. I support this, and hope the CM folk are willing to take on the initiative.
Me too.
I wouldnt hold my breath for this to be put into place though. Sigh.

03-Jun-2021 06:48:09

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

Mr Brushie said :

I don't know if you read my posts much, but I suggested at least a few times that a built-in reporting function would supplant any need for the FMR thread.

You are of course absolutely correct, and my apologies for not including this in the summary post.

However... while I agree with you, the chances of any changes happening to the forum coding any time soon are less than minimal, I think. We've been waiting for meaningful forum updates since more or less forever

~~~~ Just another victim of the ambient morality ~~~~

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03-Jun-2021 06:51:30

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Tuffty said :
2_Tron said :
You forum moderators already have a private forum for doing things beyond the scope of Forum Moderation Review. What is soo important about Forum Moderation Review that makes you want to see it stay? Apart from the one proposing to see it removed. For me personally if I mess up and I have a few times I want the Community to know they can contact Jagex there to alert them that I messed up. I want to be accountable for my actions and if thats through Review then sobeit. It has to stay.
Tuffty, I totally agree with you that Forum Moderation Review has to be there for The RuneScape Community to file a complaint about protocols in The RuneScape Official Forums.
The very aim of Jagex & The RuneScape Community have never been to blackmark each other or use it as a way to throw mud & rocks to each other but unsuspecting it still happens.
For players, beyond Forum Moderation Review, there’s only, as a last resort, there’s left only 1 possibility of making a thread about a players issue, to reach Jagex.
Since forum moderators prohibited players of making such threads Forum Moderation Review is of great importance.

What players of The RuneScape Community are looking for, in Forum Moderation Review, is that there’s ‘
at least, 1 JMod who acts above & beyond
’ as an impartial judge, not being influenced because they have a paid job at Jagex, not being influenced by projects that are currently important & running, not being influenced by any business agreements or - conditions, just a personality who has the freedom to act as a ‘
counselor/public servant
’.

The aim of this individual has always been to act as a counselor/public servant and not a judge/executioner to humiliate any individual to throw them off the board, The RuneScape Official Forums.

(continued)

03-Jun-2021 13:08:43

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

(continued)

Mrs Ana said :
...I am pretty sure that you know this is all about transparency . Forum, CMs and Jagex Moderators are already able to communicate among themselves through their private channels here on the RSOFs and Social Media. The reason why Forum Moderation Review is so important for everyone involved is that the community as a whole is able to see that Forum Moderators (and CMs too!) are being checked by Jagex Staff. We members of the community are incapable of seeing their actions being checked through their private channels as we are unable to join them.

That's why Forum Moderation Review is paramount for both Forum Mods and the community. Transparency has always been an issue for Jagex/JMods as policies & agreements of running projects can obstruct execution of a counselor/public servant because of Non-disclosure agreements that withheld the counselor/public servant of giving a straight forward answer.
Forum Moderation Review, for The RuneScape Community, is the only one, most reliable source of information when it comes to solving issues.
For Jagex/JMods, forum moderators & The RuneScape Community Forum Moderation Review acts like a council/courtroom from where we are able to witness what is going on and how.

It is not a simple ‘Jagex Staff are checking forum moderators’ as that isn’t its purpose because if Jagex Staff are only checking the things Jagex wanna see being done the way they like to, Jagex Staff are easily to manipulate other things/other projects without the need to ever listen to their players/investors. Yes, … Players are Investors too.

(continued)

03-Jun-2021 13:09:31

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

(continued)

Taking away Forum Moderation Review, relocating Forum Moderation Review, put Forum Moderation Review under a different business influence called CM’s, put Forum Moderation Review under an unknown/shady influence all is simply taking away specific investors control and dismiss it or neutralize their influence so a new process comes free where Players doesn’t have a say anymore. Players will not have a say in anything at all, despite the small talks about game-analytics.

03-Jun-2021 13:09:54