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Local Moderation - thePurpose?
Quick find code: 278-279-307-66178705
2) Our duties include - but are not limited to...
- Forum moderation and housekeeping as well as answering player queries (this should be obvious
)
- Facilitating communication between Jagex and the FMods by being a direct line for the FMods to the JMods, to bring up any issues within the community or within the moderation team.
- Compiling and relaying player suggestions, escalations, and notable threads to JMods for review.
- Submitting trademark and copyright reports which includes reporting websites and social media pages in the following categories: phishing, real-world trading, bootleg merchandise, fake Jagex and RuneScape sites, account buying and selling, and more.
Since we started in mid 2018 we’ve taken down over 7000 of these sites.
- We’re also present on the RuneScape Discord - I field a lot of questions in my DMs there, as well as occasionally help out in the server proper.
- Overhauling / retooling threads on the forum that need housekeeping - i.e., setting up a new Help and Action centre in the Higher Level Forum, drafting up a new Looking For Clan Founders thread as the information was outdated, getting the Official RS Discord Servers thread updated, and more.
- Undertaking new forum initiatives such as the Phishing Report Centre thread to replace the old email method, or developing a Highlight/Escalations thread for FMods to highlight serious issues to us to replace the highlight system.
- Reading, reviewing, and answering questions in the Community Mailbox.
- Escalating any urgent issues to Jagex directly (worlds crashing, log-in issues, etc.)
- And then pretty much anything else in which our direct point of contacts at Jagex ask us to do, which can include anything from “What are the most common issues you’re seeing this month?” to “Keep an eye on Reddit and the forums all today for “x issue” and escalate any threads of that nature.”
Again, this is not an exhaustive list, but I hope it gives you a better picture of what we do. Community Manager for Jagex
| Forum Help | Account Security |
- Forum moderation and housekeeping as well as answering player queries (this should be obvious
)
- Facilitating communication between Jagex and the FMods by being a direct line for the FMods to the JMods, to bring up any issues within the community or within the moderation team.
- Compiling and relaying player suggestions, escalations, and notable threads to JMods for review.
- Submitting trademark and copyright reports which includes reporting websites and social media pages in the following categories: phishing, real-world trading, bootleg merchandise, fake Jagex and RuneScape sites, account buying and selling, and more.
Since we started in mid 2018 we’ve taken down over 7000 of these sites.
- We’re also present on the RuneScape Discord - I field a lot of questions in my DMs there, as well as occasionally help out in the server proper.
- Overhauling / retooling threads on the forum that need housekeeping - i.e., setting up a new Help and Action centre in the Higher Level Forum, drafting up a new Looking For Clan Founders thread as the information was outdated, getting the Official RS Discord Servers thread updated, and more.
- Undertaking new forum initiatives such as the Phishing Report Centre thread to replace the old email method, or developing a Highlight/Escalations thread for FMods to highlight serious issues to us to replace the highlight system.
- Reading, reviewing, and answering questions in the Community Mailbox.
- Escalating any urgent issues to Jagex directly (worlds crashing, log-in issues, etc.)
- And then pretty much anything else in which our direct point of contacts at Jagex ask us to do, which can include anything from “What are the most common issues you’re seeing this month?” to “Keep an eye on Reddit and the forums all today for “x issue” and escalate any threads of that nature.”
Again, this is not an exhaustive list, but I hope it gives you a better picture of what we do. Community Manager for Jagex
| Forum Help | Account Security |
03-Sep-2020 20:11:01
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