RuneScape Forum Archive | Forum Help Accountability

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Loki said :
Also, there have been a number of times in the past where I've reported something, it's been made hidden, and no action was taken, and I'd be like "???????????????", but no where near to the point I'd ask for an explanation as to why. There'd be a reason why no action was taken, and it most likely is the result of me not knowing the full FSR, or FMod guidelines that need to be followed - and that's simply enough for me to just move on. This has happened many times before to me, most recently yesterday and I didn't create a thread nor asked in Forum Help. I simply ignored it and moved on; however, just because I didn't post in Forum Help for clarification doesn't mean that someone else cannot or shouldn't do it. It's always up to the individual to decide if they wish to embark on that path.

As for the explanations given after reporting, that's exactly what we are looking for. As you said yourself, that was enough for you to move on and it should be enough for everyone to move on; however, if you are given nothing, then you are left confused. For example, look at some responses from CM Nick addressed to me:
CM Nick said :
Thanks Mrs Ana! On closer inspection you're right, tossing it over there now! CM Nick said :
Mrs. Ana - thanks for the highlight! Passing that on. CM Nick said :
Tren said :
Thanks Mrs Ana. I will flag that again. The thread title has been changed

I quoted the last one to show you that Tren flagged my report. CM Nick was kind enough to inform me of the thread title change, but that was not necessary, as we have all agreed upon in this thread.

Is this too much to ask for? A little communication goes a long way.

10-Feb-2022 21:31:28

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Loki said :
Mrs Ana said :
Edited. Also, I saw this post and wrote out a response to it, but upon pressing post, I got slapped in the face with the log in screen, and then 2x reCaptcha and I got made and just closed the forums lol... and now I don't remember what you said ;-; I deleted it because I thought it was unneeded, but on closer inspection, I decided to add it in my posts thereafter

.

10-Feb-2022 21:31:32

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Immortalized said :
Loki said :
I really am failing to understand why getting a response is such a big deal, to the point a thread had to be made? I had not seen Mrs Ana's thread prior to this, so I think the fact that we both independently thought this was something worthy of discussion to make a thread justifies the thread existing. It's not just me who feels this way, some others do, and maybe they are a minority to you and their reasons unimportant, but clearly we do not feel that way. The thread I created is basically summarized in my first post on this thread of yours, which links to the full contents of my thoughts. We both share the same ideas

.

10-Feb-2022 21:37:53

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Immortalized said :
Mrs Ana said :
Thank you for the excellent comments and discussion Mrs Ana, I completely agree. I think providing a response is just a matter of respect, not really intended to make FMod jobs harder. If I took the time to submit a report, it's not very nice to just hide it and do nothing and leave me in the dark. No problem. I am just glad that I am not the only one that shares these thoughts. If I were to report something to someone, I wouldn't fell all right being left on read

.

10-Feb-2022 21:39:22

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

Wow you folk have posted a lot.

Grabs cup of tea.

@Archaeox

I know you know but it's still our procedures and until advised otherwise thats how the team run. We fully understand and sympathise.

I know the thread very well very very well.

Mrs Ana.

X

Reporting Trivial Matters - This thread is not to be used as personal rants forum once again, ask yourself this: Has a Forum Rule been broken, or has it just simply annoyed you?

Forum Moderators

will always take action when necessary - however take two minutes to think if it is worth your time commenting on this thread. If you feel it is - report it. We aren't trying to discourage you from reporting something if it desperately needs attention - but please, use your discretion.

Thats from Forum Help. It says no where that F-Mods have to leave a reply to a report where no action was needed. At time Yes a reply is left for Bad Name reports or for something urgent to be passed along to Jagex for review. It's upto the F-Mods if they wish to leave a reply. It's not part of the Guidelines and never has been. It's F-Mods discretion to leave a reply or not. After all people want their Privacy and not be named so catch 22.

Need an explanation or clarification?

- If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be, but please

be patient

However, you can only do this

once per issue

, if you continue to post, this will be considered

a misuse of this thread.

Thats also on Forum Help and as I said before 1 question is allowed to be posted and a reply could be left in good time or passed along to the F-Mod who dealt with the report. It could be a few mins to a few hours to a few days for a reply. Depending on who dealt with it. Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

11-Feb-2022 11:24:53

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

@Immortalized

This thread all came about because as far as I and the team can tell you reported the wrong post. We have checked and double checked and can see the report you made WAS wrong page and wrong post. If you have reported the right 1 then the action may have been different. You reported a totally innocent post by someone within the Community. Hence no action. Could I have left a reply on Forum Help maybe. But the Forum Help rules outline why no action was taken.

Forum Moderators will always take action

when necessary

- however take two minutes to think if it is worth your time commenting on this thread. If you feel it is - report it. We aren't trying to discourage you from reporting something if it desperately needs attention - but please, use your discretion.

I put it in Red so you can see it.

No action was needed as the post was well within the guidelines and the wrong report. See where I am coming from here. I hope so. So the F-Mods (Me) did nothing wrong or broke any guidelines by not taking any action. I just moved on to the next report.

I understand accidents happen and wrong page or post gets reported and then confusion pops up as in this case and the thread. Thats why the Guidelines say you can ask for explanation or clarification if you are confused.

So in a nutshell if you had reported the right post would you have made this thread... I doubt it very much.

I hope that clears it all up.

I do get what you are saying and understand totally. For Me personally I'll still do what I do now and leave a reply on Forum Help if and when 1 is needed. Can't speak for the team thats upto them.

Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

11-Feb-2022 11:25:04

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Tuffty.

I'm fully aware of what you quoted from Forum Help. That is not what we are aiming at here. I'm sure that every member of this community knows that nowhere in Forum Help it says for Forum Moderators to leave a reply. We are simply suggesting that if you or any one of your colleagues decides to hide a report without an action...to pretty please leave a brief explanation as to why you thought an action was not called for.

You had no issue with posting your reasons here on this thread, so why wasn't it appropriate for you to respond in Forum Help letting OP know of your thoughts? That's all we are asking for. I'm knowledgeable of the fact that you do not have to leave a response and that it definitely isn't included in your guidelines, but would it be too hard to simply communicate with the members of this community when something wasn't actioned?

It'd definitely avoid threads like this one that we are posting on. It'd definitely avoid further posts in Forum Help asking for clarification, even though we are allowed to ask you once per issue; however, if Forum Moderators would simply let us know, nobody would have to be concerned enough to create a thread like this one and/or post back to Forum Help either asking you for further details OR complaining about your lack of action...or even worse, resorting to FMR when we know that isn't been checked upon for months.

As for the "
Need an explanation or clarification?
" part...nobody would have to post back to Forum Help if the Forum Moderator in question would simply transmit their message to the player(s) sharing their thoughts on why the report didn't merit an action from F-Mods according to the rules and their guidelines.

I do not think that we are asking for something too complicated to be carried out.

11-Feb-2022 17:07:20

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Tuffty said :
Could I have left a reply on Forum Help maybe. But the Forum Help rules outline why no action was taken.

So in a nutshell if you had reported the right post would you have made this thread... I doubt it very much

. OR, maybe, just maybe: If you had posted your response right after OP's report in Forum Help, OP wouldn't have created this thread and we wouldn't be here, right?

11-Feb-2022 17:14:10

2_Tron

Posts: 22,959 Opal Posts by user Forum Profile RuneMetrics Profile

Immortalized said :
Hi, I have a simple proposal.

I think moderators on Forum Help should be required to reply to each report... Hi ... if you post a reply on '
Forum Help
' and keep yourself perfect to said template below, leave long stories short alike telegram style, and briefly highlight the problem '
you will get a reply
' from moderators in the place that that comment serves your concern best.

Mod Kari said :
...
Quick Find Code:
Page:
Post:
Summary of Issue:
... Sometimes you get a reply in '
Forum Help
', in other moments replies are posted there where they serve their purpose best to keep everyone involved informed about the procedure followed.
'
Sometimes no reply is needed as following procedure/action clarifies the situation perfectly.
'
In cases where 'concerns' are passed through to Jagex/JMods, you will get a message and things are taken over by Jagex/JMods to be handled by them, the way they feel fit.

Sadly this thread is more & more starting to be a rant about an issue OP and others are dissatisfied about.

Grow up.

12-Feb-2022 09:12:16

Sep

2011

Loki

Posts: 65,226 Emerald Posts by user Forum Profile RuneMetrics Profile

Immortalized said :
Loki said :
I really am failing to understand why getting a response is such a big deal, to the point a thread had to be made? I had not seen Mrs Ana's thread prior to this, so I think the fact that we both independently thought this was something worthy of discussion to make a thread justifies the thread existing. It's not just me who feels this way, some others do, and maybe they are a minority to you and their reasons unimportant, but clearly we do not feel that way. I don't think your reasons are unimportant btw. Sorry if it came across that way...

• »‡« •
Adam
• »‡« •

Success is not final, failure is not fatal. It is the courage to continue that counts.

12-Feb-2022 09:42:01

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