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Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Fair enough although it still requires everyone to take your word for it

So why can't you apply similar reasoning to when you don't take any action?

In fact I'd say it was more worthwhile to post when you've decided not to take action than when you've done something to a thread ran by the person making the request, but that's just me

(Back to work now just been on phone to Scottish power for an hour.)

14-Feb-2022 14:08:30

Tuffty
Jan
fmod Member
2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile
Wilf said :
Fair enough although it still requires everyone to take your word for it

Nope thats why All title changes are asked via Forum Help. If it's not on there it does not get changed. I get asked over PM and ask them to use Forum Help.

Only other time we may leave a message on Forum Help is if the request does not come from the OP.

Good luck with Scotish power. You will need it. ;)
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14-Feb-2022 14:37:35 - Last edited on 14-Feb-2022 14:38:54 by Tuffty

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hi, Kathy.
Kathy said :
All reports on Forum Help are reviewed by F-Mods and L-Mods. If a post has been hidden and NO action was taken, that would mean it was looked into and the moderator has determined that no action was needed. I'm not sure why something like that would need to be highlighted .

I see very little need to answer every single post actioned /not actioned. I think things are fine as they are now.
We believe that something like this should be highlighted because it's courteous to inform members of the community why you thought a post was not actioned. Nobody is asking for an essay or a paragraph. A simply sentence or two should suffice. I presume that it isn't included in your guidelines, but it wouldn't be against the rules to communicate a little better.

We are focusing on reports that get hidden with no action. Responding to every single report in Forum Help is unnecessary, something I wholeheartedly agree with you on; however, sharing a brief explanation as to why you thought an action wasn't necessary would save you and the player a lot of time. The player in question wouldn't have to use Forum Help AGAIN to inquire about their report and it'd also save a trip to FMR, something that hasn't been reviewed in months.

I know that you guys/gals are a team, but showing flexibility may help the community overall :) .

14-Feb-2022 15:20:51

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Kathy said :
I don't see how answering all incoming posts addresses that.

But I see no need to post for every post . That is just unnecessary.
We are NOT suggesting for the Forum Moderators to respond to EVERY single report in Forum Help. That would undoubtedly be considered extreme, uncalled for and most definitely against the "voluntary" role. We are simply discussing the idea of you guys/gals letting us know when a report doesn't get an action so that we don't have to post back to Forum Help, wait for an answer (which, as stated before by Tuffty, may take a few days) which furthers the uncertainty that one goes through when a report receives no action at all (at least, without a brief explanation that may soothe the situation).

I'm with Wilf on this one. It's just a matter of courtesy, communication and transparency, I guess.

14-Feb-2022 15:20:58

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Wilf said :
Fair enough although it still requires everyone to take your word for it

So why can't you apply similar reasoning to when you don't take any action?

In fact I'd say it was more worthwhile to post when you've decided not to take action than when you've done something to a thread ran by the person making the request, but that's just me
I'm with you on this one as well :) .

14-Feb-2022 15:24:06

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Tuffty said :
Wilf said :
Fair enough although it still requires everyone to take your word for it

Nope thats why All title changes are asked via Forum Help. If it's not on there it does not get changed. I get asked over PM and ask them to use Forum Help.

Only other time we may leave a message on Forum Help is if the request does not come from the OP.

Good luck with Scotish power. You will need it. ;)


I was meaning we can't see what was requested due to the post being hidden, but I can't see any mod changing titles and then posting they've changed the titles when it's not been requested :P

Ye I hate phoning energy firms, but in the long run it tends to be the most consistent for getting things sorted.

14-Feb-2022 16:56:55

Wilf
Jul Member 2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile
Mrs Ana said :
Kathy said :
I don't see how answering all incoming posts addresses that.

But I see no need to post for every post . That is just unnecessary.
We are NOT suggesting for the Forum Moderators to respond to EVERY single report in Forum Help. That would undoubtedly be considered extreme, uncalled for and most definitely against the "voluntary" role. We are simply discussing the idea of you guys/gals letting us know when a report doesn't get an action so that we don't have to post back to Forum Help, wait for an answer (which, as stated before by Tuffty, may take a few days) which furthers the uncertainty that one goes through when a report receives no action at all (at least, without a brief explanation that may soothe the situation).

I'm with Wilf on this one. It's just a matter of courtesy, communication and transparency, I guess.


Well OP did say reply to each report, but ye that's a bit too much.

14-Feb-2022 16:58:27 - Last edited on 14-Feb-2022 16:58:44 by Wilf

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Wilf said :
Well OP did say reply to each report, but ye that's a bit too much.
Yea, I did notice that; however, I'm definitely against that idea lol. I just wish for a brief explanation IF AND ONLY IF a report gets hidden with no action to ensure that we are all communicating correctly...and of course, as a token of courtesy :) .

14-Feb-2022 17:10:11

Immortalized
Mar Member 2006

Immortalized

Posts: 34,061 Sapphire Posts by user Forum Profile RuneMetrics Profile
Sorry for not responding. I have been busy and not played RS for months. I'm back, still affirming my opinions here. To address some recent comments:

- Replying to every report
This is as simple as saying "all caught up" (covering multiple). I did not intend to suggest to provide an individual response for every single report, just acknowledgement. Note this does not work when a report is not actioned on, because that could mean the FMod is still working on it OR has chosen not to act on it (the original issue).

- Asking too much for volunteer effort
I appreciate FMod's volunteering effort. I don't think this request is demanding. It also saves them time in the long run because (1) less follow up messages and (2) less redundant reports if feedback is provided.

Spearmint30 said :
I can only speak from my own personal experiences, but if I cared enough to report something to the forum moderation, my sense of care/responsibility ends there as it's just not "my job" to be concerned about it anymore once it's in their hands. Then again, I don't have the idea that forum moderation is out to get me / wrong me / or whatever other conspiracy that drives some of the behavior and things I see said both on and off of these forums about the moderation.
When you are victim of a reportable issue, and not a passive observer, the situation is different. Since you feel victimized and left in the dark about your report, it is easy to speculate how past experience with those who can resolve the issue affect how it is fairly handled.

It is very presumptuous to call this a conspiracy. I don't wish to delve into anecdotes, to keep this thread fair, but I have observed incidents where otherwise valid reports were not acted on because of an opinionated presumption about the submitter. This was before FMR existed, but to call concerns conspiratorial is to suggest FMR itself is unnecessary and redundant, since such type of behavior never *really* happens.
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01-Nov-2022 20:26:50

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