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Jigy
Dec Member 2018

Jigy

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Whenever I am in Zeah, the Zeah progress bar is dead center on my screen blocking my character or anything I'm attacking. Making it impossible to go into the catacombs. Please please please make it so we can hide the progress bar. It takes up too much of the screen on mobile.
Device name: Samsung Galaxy S8 Active
Model Number: SM-G892A
Location: U.S.A.
Wifi: No
Cellular: Yes
Data Provider: At&T
OS:
OS version:

Playtime (Approx): Just recently occurred March 22 2019
At the time of the crash I was: Constant Problem
Can it be reproduced?: Constant Problem

23-Mar-2019 00:36:34

Kakashi Sama
Sep Member 2023

Kakashi Sama

Posts: 1,633 Mithril Posts by user Forum Profile RuneMetrics Profile
WHY CAN'T I UPDATE RUNESCAPE ON MY PHONE!?!?!
It is saying my device is no longer compatible... i have used mobile since its release last october, now all of the sudden im not compatible?!?!
i have anrdoid os 8.0 i have 2g ram.. what the ****.
i have been a loyal runescape player for nearly 15 years, i pay for my subscription and now you're telling me i can't play anymore?!?!?

My device is a Lenovo Moto Z2Force... its not some crappy walmart phone why are you doing this to me!?!?!

25-Mar-2019 14:31:21

Wo
Apr Member 2020

Wo

Posts: 217 Silver Posts by user Forum Profile RuneMetrics Profile
Hi Jagex,
Game client is asking for an update.
App store says device is not compatible.
Have been using beta since first batch release on this device with no major issues.

Device name: Samsung Galaxy Tab S2 (3gb RAM)
Model Number: SM-T810
Location: US
Wifi: Yes
Cellular: None
Data Provider: None
OS: Android
OS version: 7.0

Please can you let me back online :) ?
Thanks

25-Mar-2019 16:16:19 - Last edited on 25-Mar-2019 16:17:12 by Wo

JD91
Jan Member 2017

JD91

Posts: 28 Bronze Posts by user Forum Profile RuneMetrics Profile
Asking for game update no longer compatible. Played since first batch back in October last year.

Device name: Samsung Galaxy Tab S2 (3gb RAM)
Model Number: SM-T813
Location: UK
Wifi: Yes
OS: Android Version : 7.0

27-Mar-2019 01:16:40

BLOODDlAMOND
Jun Member 2023

BLOODDlAMOND

Posts: 1,829 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: Australia
Wifi: Yes
Cellular: 4G
Data Provider: Telstra Bigpond
OS: Android
OS version: 8.0.0

I started the first tranche of beta with this device in October last year. Until ~6 weeks ago it was working normally. Now it is unplayable. Every time the PIN screen comes up the app crashes. This is completely consistent. Every. Single. Time. Click on anything requiring a PIN screen from the Bank to a shop and it happens. I have reported multiple times through the app feedback system and have been waiting patiently for a fix.

This is reproducible, it happens every time I try to use the app.

I have tried the following : restarting the app, uninstalling and reinstalling the app, restarting the device, clearing the cache. None of this helps. The device is fully up to date with software updates.

Now after last Mondays update I am unable to access the beta at all on my tablet. Samsung Galaxy Tab S2. It is no longer supported.
"Howard, I think you of all people should avoid espousing the principle that if something is not our favourite we should just get rid of it." ~ Sheldon Cooper

27-Mar-2019 05:20:52

Down Badger
Jul Member 2016

Down Badger

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 3
Model Number: ONEPLUS A3003
Location: UK
Wifi: YES
Cellular: NO
Data Provider: EE
OS: ANDROID
OS version: 8.0.0

Playtime (Approx): unknown, high.
At the time of the crash I was: launching app
Can it be reproduced?: Yes, launchned app, said game needs updating.
Opened store page, and game is no longer compatible with my device.

Thank you!

27-Mar-2019 10:46:51

lilLawrence

lilLawrence

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
Everyone with this problem seems to have one thing in common, that is we all got the beta with the first release. IDK if this is the reason why we can't update or what not, but jagex please communicate with us on the situation.

27-Mar-2019 11:37:07

lilLawrence

lilLawrence

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
Everyone with this problem seems to have one thing in common, that is we all got the beta with the first release. IDK if this is the reason why we can't update or what not, but jagex please communicate with us on the situation.

27-Mar-2019 11:37:08

[#N4GZNSR2I]

[#N4GZNSR2I]

Posts: 49 Bronze Posts by user Forum Profile RuneMetrics Profile
Edit : This happens randomly, and is fixable by switching apps and going back to RS. But this has happened more than once.

Device name: OnePlus 5
Model Number: A5000
OS: Android
OS version: 9/Pie (LineageOS 16.0 microG 20190325)

Issue: Game screen brightness is lower than it should be, even at the brightest in-game setting
Playtime (Approx): 1hr
Can it be reproduced?: Randomly

Skybox is cleared (default). Tried various graphics settings with no change. Other games (including OSRS mobile) and apps are fine with brightness. The UI seems fine in RS Mobile as well; it's just the actual game that's dark.

29-Mar-2019 03:43:24 - Last edited on 10-Apr-2019 07:17:23 by [#N4GZNSR2I]

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