RuneScape Forum Archive | Reporting Mobile Issues

Dec

2019

Fullevil1

Posts: 287 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy J7 Crown
Model Number: SM-S767VL
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: Straight Talk
OS: Android
OS version: 9

Playtime (Approx): Varies upon action.
At the time of the crash I was: Accessing a bank (crashes 2/3 times attempted), trying to forge bars or smith bars (9/10 times it will crash upon tapping the forge or anvil).
Can it be reproduced?: Yes

Setting are set to absolute minimum.

23-Jan-2020 00:05:07

anonomousown

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy
Model Number: S10+ 128GB
Location: California
Wifi: xfinity 175mbs
Cellular: verizon
Data Provider: verizon
O*: Android
OS version: 10

Playtime (Approx): 30min - 1hr

At the time of the crash I was: fighting vindicta

Can it be reproduced?:
maybe? Experiencing random disconnects to login screen on both cellular and wifi. It has happened twice so far. Checked wifi and service and both are fine at the disconnect time. If I try logging back in I get the message that I haven't logged out of my previous session. Have to restart the app twice and then when I log back in I'm back to paying the 400k fee for all the food potions and armor from death.

09-Feb-2020 17:25:33

Jeremies

Posts: 46 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung S10e
Model Number: SM-G970U
Location: USA
Wifi: Yes (when I play I use cellular data)
Cellular: 4G LTE
Data Provider: T-Mobile
OS: Android
OS version: 10

Playtime (Approx): 0-2 minutes

At the time of the crash I was: logging into the world as instant crash.

Can it be reproduced?: Yes, it can be reproduced. It started happening last week Friday. It first happened after about 40 minutes of game play. Then I logged back in and it worked for 10 minutes and crashed. When I opened the app again it crashed after a minute of being in the game. At that point I stopped playing hoping there would be an update. I tried again today and the first time was an instant crash while I was trying to log into world 134. Then I tried two more times and each time I got logged in but 15 seconds or less later it would crash.

10-Feb-2020 12:53:07

Liam Little

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: MTHJ2B/A
Model Number: iPad Pro (12.9-inch) (3rd generation)
Location: Newcastle/ UK
Wifi: yes
Cellular:
Data Provider: virgin media
OS: Apple
OS version: 13.3.1

Playtime (Approx): Completely random seems to happen a lot in crowded areas Liam Little

23-Feb-2020 22:44:07

ROLL 9978

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: samsung ae10
Model Number: SM-A102U
Location: cedar rapids iowa
Wifi: yes
Cellular: 4G
Data Provider: t moblie/ metro pcs
OS: android version 9
OS version: 9

Playtime (Approx): 1 to 5 min
At the time of the crash I was: walking or opening the mao happens randomly
Can it be reproduced?: idk? Hello.

01-Mar-2020 06:39:23

Oct

2023

dragansbaine

Posts: 22 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: one plus 6s
Model Number:
Location: Pittsburgh usa
Wifi: yes
Cellular: 4G
Data Provider: verizon
O*: Android
OS version:

I still have not received my feb 29th gift nor any gift since initial download. also cant do manual abilities like tuskas wrath. please message me in game . or post here if u cant dragansbaine from 2003 im back baby

06-Mar-2020 19:54:57

DakonFS94

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United states northeast
Wifi: Spectrum or 4G
Cellular: Yes, 4G
Data Provider: Strighttalk
OS: Android
OS version: S367VL.04

Playtime (Approx): 5 minutes sometimes seconds
At the time of the crash I was: walking through varrock
Can it be reproduced?: Yes almost every time I have tried playing!

14-Mar-2020 03:56:36

Lizardboy390

Posts: 36 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy A10e
Model Number: SM-A102U
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
O*: Android
OS version: 9

Playtime (Approx): 5 minutes
At the time of the crash I was: Accessing the smeltery interface.
Can it be reproduced?: Yes, seems to occur whenever I attempt to access any interface that requires the Bank PIN to be used.

14-Mar-2020 15:05:17

TITobile

Posts: 7 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Iphone XR
Model Number: MT3C2LL/A1984
Location: USA
Wifi: yes
Cellular: 4G Lte
Data Provider: verizon
O*: apple iphone
OS version: 13.3.1

Playtime (Approx): anywhere from right after logging in to whenever im in crowded areas
At the time of the crash I was: happens majority of the time i tele into GE and try accessing bank or GE.. also keeps happenjng when im doing zmi and other random crowded places
Can it be reproduced?: happening too often and is very frustrating

24-Mar-2020 06:42:57

Feb

2020

Fe Utters

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung *8
Model Number: Sm-g95ou
Location: Michigan usa
Wifi: yes
Cellular: yes
Data Provider: Verizon wireless
OS:
OS version:

Playtime (Approx): mobile, roughly an hour
At the time of the crash I was: trying to open the app it freezes like 1/5 of the loading bar and wont move from that. I tried restarting phone, app, everything. Also happens on my ellipses tablet.
Can it be reproduced?: happened 2 times, idk how to reproduce it

24-Mar-2020 21:25:37 - Last edited on 24-Mar-2020 21:27:02 by Fe Utters

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Reporting Mobile Issues