RuneScape Forum Archive | Reporting Mobile Issues

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Playtime (Approx): 3.5 hours
At the time of the

FREEZE and crash

I was:
So...I did 3 Slayer tasks in the Polypore Slayer dungeon back to back, with no issues. However, after I finished the most recent one, went to get another task from Duradel and the game froze and locked up. I had to close the game . Tried logging back in, but it would crash, I tried twice. So I force stopped the app and then clear the cache. It worked, I was able to successfully log in.

Can it be reproduced?: Maybe

I've put in quite a bit of hours on mobile and this is the first freeze I've had.

Alex Undeath "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

24-Jul-2019 15:22:30 - Last edited on 24-Jul-2019 15:23:50 by Alex Undeath

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Playtime (Approx): 2+ hours
At the time of the crash I was: In Taverly dungeon killing Blue Drag's. I clicked on my equipped items tab, it was a little slow to load I noticed. The equipped slot tab almost got fully loaded then the game crashed. All this happened over a span of a few seconds.

When I say "slow to load" I mean each individual equipped slot was loading the items worn, slot by slot.

Can it be reproduced?: Maybe

EDIT:

Upon trying to re-loggin the game crashed. Went to the app settings, force stopped the game, and cleared the cache. Worked.

Alex Undeath "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

24-Jul-2019 17:59:53 - Last edited on 24-Jul-2019 18:08:43 by Alex Undeath

Feb

2015

Snowy Rune

Posts: 33 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: samsung galaxy 2 core
Model Number: SM-J710F*
Location: Slovenia
Wifi: Yes
Cellular: Have no idea, tried looking it up. Probably 4G
Data Provider: Telekom
OS: Android
OS version: 8.1.0

Playtime (Approx): 2 hours
At the time of the crash I was: Anywhere, place doesnt matter, everytime I try to open inventory or equipment and it cant load. Its just crashes. Also sometimes it alowes to open inventory if I dont have many items, but still 90% of time it crashes, same with equipment. And when there is too many people its also crashes.
P.S.: It all started crashing after previous update before Land out of time. Before that it never crashed no matter what items or how many items.
Can it be reproduced?: Yes

28-Jul-2019 11:42:06 - Last edited on 28-Jul-2019 11:44:09 by Snowy Rune

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Playtime (Approx): 40 minutes
At the time of the crash I was: At Lumby crater at the bank chest playing FashionScape. When I clicked the equipment tab....RIP....game crashed. Opened the game and tried again, and crashed.

Additional note that might help:

I set my character to run across the map. While my character was running I opened my equipment tab and worked perfectly. No crash!

Can it be reproduced?: Maybe "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

29-Jul-2019 12:34:10 - Last edited on 29-Jul-2019 12:38:04 by Alex Undeath

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Edit: Double post? I'm on mobile, so probably these ogre fingers. "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

29-Jul-2019 12:39:59 - Last edited on 29-Jul-2019 12:43:30 by Alex Undeath

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Playtime (Approx): 2+ hours
At the time of the crash I was: Smithing at the forge in Falador. I opened the forge interface and the app client crashed. It happened at random and hasn't happened yet since. Simply re-opening the app and logging back in got me back to smithing in-game again.

Alex Undeath

"
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

08-Aug-2019 17:56:37 - Last edited on 08-Aug-2019 17:57:54 by Alex Undeath

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straighttalk
OS: Android
OS version: S367VL.04 (This is what the hardware version reads)

Playtime (Approx): 5+ hours
At the time of the crash I was: I don't know what this would be called...possibly a freeze? If I'm smithing or mining and I switch apps for a minute to check a text, etc. then switch back to the rs mobile app, my character will still be smithing or mining (whichever skill I'm training at the time) but no xp will be gained.

I try clicking the logout button through the main UI and no buttons will work. I have to force close the app and re-start it. This only just became a recurring issue that started a couple days ago. If I'm not skilling then I don't have the issue.

Long story short; If I tab out of rs mobile the UI freezes, no buttons work, and shows no xp gained...the world around me continues to work, character still moving like it's skilling, but it's really not. Have to force stop game and re-log.

Sorry, this one was a little hard to explain.

Can it be reproduced? I think it probably can be reproduced with other skills, I've just only been smithing and mining since the issue started. "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

14-Aug-2019 19:59:31 - Last edited on 14-Aug-2019 20:17:29 by Alex Undeath

May

2019

Alex Undeath

Posts: 3,960 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy J3 Orbit
Model Number: SM-S367VL

This isn't a crash or freeze. It's an issue with the 'one tap' play drop down menu.

I enabled 'one tap' play last night to see if that might make game-play on mobile more efficient. When I'm in the lobby and click my favorite world with 'one tap' enabled, tapping it removes it from my favorites.

The drop down menu for 'one tap' play doesn't fit the rest of my screen due to the placing of the favorite worlds being at the bottom of the lobby menu. The drop down menu floats upward to accommodate the lack of space.

So when I let up on my finger it automatically taps 'remove'.

Can it be reproduced?: Yes, when 'one tap' play is enabled. "
Community

Team

Admin
"

for

"
The

LGBT+

Corner
"

16-Aug-2019 19:33:54 - Last edited on 16-Aug-2019 19:40:28 by Alex Undeath

Feb

2015

TheMrSpyro

Posts: 266 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Razer Phone 2
Model Number:
Location: Australia
Wifi: yes
Cellular: 4G
Data Provider: Optus
OS: Android
OS version: 9

Playtime (Approx): throughout gameplay
At the time of the crash I was: crafting at harps
Can it be reproduced?: Yes, Everytime I swap back and forth from apps, the game will freeze/crash and boot me to the log in screen.

18-Aug-2019 08:01:53

Aug

2016

Divine Dovah

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S6
Model Number: SM-G920W8
Location: Ontario, CA
Wifi: Yes, 100mbps
Cellular: No
Data Provider: Koodo
OS: Android Nougat
OS version: 7.0

Playtime (Approx): 1min up to 5mins
At the time of the crash I was: Just chopping some elders and went to bank the logs. The bank interface opens with only just 2 or 3 icons displaying a few out of the hundreds of items I have. After just a few seconds it stops responding and forces the game to close. I've tried countless times now and this has only started to happen to me today. I can still use Bank Deposit Boxes thankfully but it's just pretty inconvenient that I can't even try to take anything out without it crashing.
Can it be reproduced? Yes, just by trying to open the bank.

19-Aug-2019 18:42:44

Forums

Reporting Mobile Issues