Forums

Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

Login Lagout
Jul Member 2023

Login Lagout

Posts: 839 Gold Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung galaxy S7
Model Number: SM-G930U
Location: Canada
Wifi: yes
Cellular: N/A (no sim installed)
Data Provider: N/A
OS: Android
OS version: 7.0

Playtime (Approx): an hour or two maybe
At the time of the crash I was: I believe doing a farm run
Can it be reproduced?: most likely. My phone gets extremely hot and it's restarted itself multiple times
While playing osrs. This time it crashed so bad it was stuck on the "Samsung" startup screen until the battery died (and continued to be hot the entire time)

13-Jul-2018 07:43:09

Duzer

Duzer

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy Note 8
Model Number: SM-N950U
Location: North America
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
O*: Android
OS version: 8.0.0

Playtime (Approx): Anytime
What is the issue?: Screen freeze and game crash
Where is the issue?: transitions
Does restarting the client fix the issue?: Yes until next transition

When using the galaxy note's S Pen the game will work fine until you enter a door to a new location on the map or teleport, after that happens the game freezes and then will crash.

ex. when logging in if I use my S Pen to type my password the game will come to the info screen, containing your membership status, message center details, and current RS update info. Once you go to click on the red button to play the game**** freezes and then will crash... But if I use my finger and have the S Pen docked at the time of login then the game will run normal with no crashing or freezing.

This happens in other places as well, if you need more info please let me know and I will do my best to find other locations.

13-Jul-2018 14:09:17

Rocko

Rocko

Posts: 70 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung galaxy note 8
Model Number: sm-n950f
Location: portugal
Wifi: yes
Cellular:
Data Provider:
OS: android
OS version: 8.0.0

Playtime (Approx): 2 minutes
At the time of the crash I was: runecrafting with s pen
Can it be reproduced?: yes only happens when using the dedicated s pen

16-Jul-2018 16:55:38

Cabbie
Apr Member 2011

Cabbie

Posts: 2,360 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J7 Sky Pro
Model Number: SM-S727VL
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Straight Talk
OS: Android
OS version: 6.0

Opening the world map after 15+ minutes of play time..
Running through ardougne after teleporting from my house portal to ardougne square, also after 15-20+ minutes of play time.

Can it be reproduced? Yes for the world map issue, have not been able to for the ardougne issue.

17-Jul-2018 16:45:39

Torn576

Torn576

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Note 8
Model Number: SM-N950U
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: T-Mobile
OS: Android
OS version: 8.0

Playtime (Approx):varies
At the time of the crash I was: I was using the S-Pen that comes with my Note 8 and it crashes the app after playing for a little I have to go to the home screen to close the game and restart it to be able to play again.
Can it be reproduced?: Yes

23-Jul-2018 03:26:31

OSRS Guard

OSRS Guard

Posts: 71 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Note 8
Model Number:SM-N950F
Location: Denmark
Wifi: Yes
Cellular: 4G
Data Provider: Oister
OS: Android.
OS version: 8.0.0

Playtime (Approx): 1 Minute.
At the time of the crash I was: At the POH portal and also at the grand Exchange.
Can it be reproduced?:I dont know.
*cough*
i have NO clues on me so please spare my life
*cough*

23-Jul-2018 05:20:21

Chr1s H
Aug Member 2022

Chr1s H

Posts: 34 Bronze Posts by user Forum Profile RuneMetrics Profile
Device still works fine but when hopping a few worlds to evade pkers i log back into a different world or maybe even the same world and the game becomes unresponsive, i cant press any tabs and I can not move, i am unable to log back out , i have to shut down the app itself in order to get this to work again, if a poker comes i am screwed as my character is still logged in, I've lost a few mill because of this which is a nightmare to get back. Can someone look into this please.

Device name: Samsung galaxy s8
Model Number: n/a
Location: uk
Wifi: yes
Cellular: 4g
Data Provider: bt
OS:
OS version:

Playtime (Approx): anytime
At the time of the crash I was: ravenant cave
Can it be reproduced?: yes

23-Jul-2018 17:08:52

Quick find code: 429-430-5-65982982 Back to Top