RuneScape Forum Archive | Reporting Mobile Crashes

Mar

2024

Tz-Ket-Fail

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: caterpillar s60
Model Number: s60
Location: Netherlands
Wifi: yes
Cellular: no
Data Provider: kpn
O*: android
OS version: 6.0.1

Playtime (Approx): 0
At the time of the crash I was: trying to log in had to fill in my authenticator code and got a black screen nothing could be done to get it back working only shutting it down completely and restart
Can it be reproduced?: Yes

06-Jul-2018 17:14:10

360pewpew

Posts: 157 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy note 8
Model Number: sm-n950u
Location: massachusetts, usa
Wifi: yes
Cellular: yes
Data Provider: verizon
O*: andriod
OS version:andriod 8.0.0

Playtime (Approx):20 minutes (no limit)
At the time of the crash I was: opening world map, caused a phone freeze and then crashed app. Before hand no play issues.
Can it be reproduced?:likely

06-Jul-2018 18:53:13

Satyrias

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Lenovo Yoga Tab 3 Pro
Model Number: Lenovo YT3-X90L
Location: Germany
Wifi: Yes
Cellular: 4G LTE
Data Provider: O2
OS: Android
OS version: 6.0.1

Playtime (Approx): 0 minutes
At the time of the crash I was: Starting the app. There is only a black screen - after a few seconds sound starts, but the black screen continues.
Can it be reproduced?: Yes

07-Jul-2018 09:50:03

NicklessOne

Posts: 65 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: Asus Zenfone Go
Model Number: ZC500TG
Location: Brazil
Wifi: Yes
Cellular: 3G
Data Provider: Tim
OS: Android
OS version: 5.1

Playtime (Approx): 0 minutes
At the time of the crash I was: Trying to login. Any action that I try to do after the login screen appear results in a crash.
Can it be reproduced?: Yes

09-Jul-2018 17:33:08

Dec

2023

Toilet Break

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Lenovo Yoga Tab 3 Pro
Model Number: Lenovo YT3-X90L
Location: United Kingdom
Wifi: Yes
Cellular: None
Data Provider: N/A
OS: Android
OS version: 6.0.1

Playtime: 0 minutes.
Same as Satyrias' post but would love for this to be fixed so I can play on my tablet. Soon as I open the app, it's just a black screen and then the music begins playing. Tablet has an intel processor which is uncommon and perhaps a contributor to the problem.
Can it be reproduced: Yes

10-Jul-2018 20:08:56

Rabid Meese

Posts: 1,192 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-N950U
Location: United States
Wifi: none
Cellular: 4GLTE
Data Provider: ATT
OS: android
OS version: 8.0.1

Playtime (Approx): 30 minutes
At the time of the crash I was: I've noticed this more when using the stylus. After leaving the app and then coming back often times my screen will lock up,and I have to wait for the 'application has stopped responding' prompt to come up. The world is moving around me,and if if I was doing an action it'll still do it, but I can't tap on anything or go back to my main screen. At the time I've mostly been fishing.
Can it be reproduced?: It's happened about 6 times yesterday and 2 times today.

11-Jul-2018 00:12:52

Uncle Pob

Posts: 2,962 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name:Lenovo TB3-710F
Location: United Kingdom
Wifi: Yes
Cellular: (no SIM)
Data Provider: None
OS: Android
OS version: 5.1

Playtime (Approx): varies between 30m and 2h
At the time of the crash I was: attempting to open the world map
Can it be reproduced?: Yes

Any time I'm "actively" playing (as opposed to skilling in one spot) in a way that requires me to do a lot of travelling, attempting to open the world map can cause the app to freeze completely. This has happened at least once every day that I've played. On the other hand if I stay in one location for a large amount of time (around 2 hours) and then open the map, the map takes a little while to load and is quite laggy, but work fine otherwise.

Situations where this has occurred include:

- When travelling between the GE and Taverley for the Druidic Ritual quest.
- When travelling from the GE to Tree Gnome Stronghold for Agility training.

If I'm travelling somewhere and I'm able to get there without consulting the world map, because I know where it is, then I can always seem to do so without a problem. I don't rely on the world map very much, but when I do it crashes the game. Reloading the game allows the map to work properly again for a while.

11-Jul-2018 23:54:42

human vacuum

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Note 8
Model Number: SM-N950U
Location: US
Wifi: yes
Cellular: yes
Data Provider: AT&T
OS: 8.0.0
OS version: not sure

Playtime (Approx): a few hours
At the time of the crash I was: Any time the Note 8's stylus pen is used it will crash the app after 3-4 minutes
Can it be reproduced?: Yes, every time

12-Jul-2018 12:05:02

P appa

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Game error states no internet connection and keeps attempting to connect to server.

Device name: Samsung Galaxy S9+

Model Number: SM-G965U

Location: US

Wifi: both on and off wifi

Data Provider: AT&T

OS: Android

OS Version: 8.0.0

Playtime: 0.

Can it be reproduced?: yes today multiple attempt to connect it faults out. Worked fine yesterday. Returning player after 4 years.

12-Jul-2018 14:30:56

Mar

2024

RSC-Ironborn

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S8 Edge+
Model Number: SM-G955U
Location: US
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: Android
OS version: 8.0.0

Playtime (Approx): Unknown
At the time of the crash I was: At Wintertodt, world 309. Likely towards the bottom half of a round of WT lighting a brazier, repairing or adding logs, can't recall. The game logged me out without notice, but did not return to my phone home screen.
Can it be reproduced?: It happened twice, randomly. I do not believe there to be a specific way to reproduce. "We are ironborn. We're not subjects, we're not slaves. We do not plow the field or toil in the mine. We take what is ours."

12-Jul-2018 18:01:03

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Reporting Mobile Crashes