forums.rs

Forums

Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

of 51
Rin Natsume
Dec Member 2010

Rin Natsume

Posts: 1,279 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 3
Model Number: A3000
Location: Canada
Wifi: No
Cellular: 4G
Data Provider: Telus
OS: OxygenOS
OS version: 4.0.3

Playtime (Approx): Any time when logged in
At the time of the crash I was: At pest control landers world 344
Can it be reproduced?: Yes
Game crashes while logged in after performing an interrrupt (Pressing power to close screen) for at least 10 seconds before turning screen back on.

11-May-2018 00:31:24

Wenkey
Feb Member 2023

Wenkey

Posts: 68 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung galaxy s8
Model Number: SM-g95df
Location: the netherlands
Wifi: yes
Cellular: 4g
Data Provider: KP*
**: Android
OS version: 7.1.1 i believe

Playtime (Approx): 0
At the time of the crash I was: Tabbing out to get my authenticater code
Can it be reproduced?: -

11-May-2018 16:12:18

Rin Natsume
Dec Member 2010

Rin Natsume

Posts: 1,279 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 3
Model Number: A3000
Location: Canada
Wifi: No
Cellular: 4G
Data Provider: Telus
OS: OxygenOS
OS version: 4.0.3

Playtime (Approx): Any time
At the time of the crash I was: Have app open
Can it be reproduced?: Yes

Initiate split screen mode while the app is running. osmobile will crash. To not crash, split screen mode must be on first then launch the game

12-May-2018 16:01:26

Juhls

Juhls

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 3
Model Number: ONEPLUS A3003
Location: Finland
Wifi: No
Cellular: 4G
Data Provider: Elisa Saunalahti
OS: Android
OS version: 8.0.0

At the time of the crash I was: Trying to select high risk world and log in.
Can it be reproduced?: Easily. Open Old School Runescape app, change world to high risk world (343 or 365) and click "Existing User"-button and app crashes everytime.

15-May-2018 20:35:33

Rin Natsume
Dec Member 2010

Rin Natsume

Posts: 1,279 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: OnePlus 3
Model Number: A3000
Location: Canada
Wifi: Yes
Cellular: 4G
Data Provider: Telus
OS: OxygenOS
OS version: 4.0.3

Playtime (Approx): Any time
At the time of the crash I was: Have screen off while the game is running even in login screen for around 5+ minutes
Can it be reproduced?: Yes

22-May-2018 12:44:29

LaCerveza
Dec Member 2017

LaCerveza

Posts: 40 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Nexus 9
Model Number: Volantis 16GB (Wi-Fi)
Location: US
Wifi: Yes
Cellular: N/A
Data Provider: N/A
OS: Android
OS version: 7.1.1

Playtime (Approx): None
At the time of the crash I was: Login screen does not appear (just a black screen). Background music plays normally
Can it be reproduced?: Yes, I have tried reinstalling and clearing cache/data and it still does the same thing

23-May-2018 00:46:49

chewJF
Jul Member 2018

chewJF

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: HTC Desire 526
Model Number:HTCD1000LVW
Location: USA
Wifi:Yes
Cellular:4G
Data Provider:Verizon
O*:Android
OS version:6.0.1

Playtime (Approx): None
At the time of the crash I was: Attempting to log into the game, was noticing how laggy the login page was, once I was able to login though the game crashed after hiting the tap to play button on welcome screen. Restarting phone, reinstalling does not fix it.
Can it be reproduced?: Yes

25-May-2018 18:27:21

So Iron BRUH
Sep Member 2015

So Iron BRUH

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: HUAWEI nova
Model Number: HUAWEI CAN-L11
Location: The Netherlands
Wifi: Yes
Cellular: 4G
Data Provider: Ziggo
OS: Android
OS version: 7.0

Playtime (Approx): 0 minutes
At the time of the crash I was: Trying to log in on my home world of 365
Can it be reproduced?: Yes: before clicking anything else, selecting W365 on the world selection screen and then clicking the 'Existing Account' button crashes the app. However, loading a different world, clicking the 'Existing Account' button first and then switching the world to W365 not only avoids the issue but actually seems to fix it (even after pressing 'Cancel' the client does not crash afterwards).

25-May-2018 18:30:18

Matt Slayer
Jun Member 2022

Matt Slayer

Posts: 561 Steel Posts by user Forum Profile RuneMetrics Profile
Device name: Sony xper*a *5
Model Number: E5823
Location: Australia
Wifi: Yes
Cellular: 4G
Data Provider: ALDI
OS: ANDROID
OS version: version 7.0

Playtime (Approx): 0
At the time of the crash I was: Logging in
Can it be reproduced?: No OSRS

28-May-2018 11:59:26 - Last edited on 30-May-2018 11:27:58 by Matt Slayer

BIueWolf

BIueWolf

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Oneplus X
Model Number: ONE E1003
Location: The Netherlands
WiFi: Yes
Cellular: 3G
Data Provider: Bliep
OS: Android
OS version: 6.0.1

Playtime (Approx): 20min
At the time of the crash I was: at GE (seemed irrelevant) and I attached a mouse to my phone using a 'usb to micro-usb' adapter which causes the app to first freeze for a couple of seconds and then get stuck at a black screen until I kill the app.

Can it be reproduced?: Yes, with every attempt

1. start app and login
2. play with no issues
3. attach a mouse to phone using 'usb to micro-usb adapter' (I used 'Trust GXT 25')
4. freeze and then black screen of osrs app occurs

extra note: Starting the app with a mouse already attached to the phone will also make the app unresponsive and then give a black screen. I dont know if you guys intent to support the use of a mouse on mobile at all but thought I let you know it makes it crash for me anyway.
I can use the mouse on my phone in any other way and app, except for osrs.

28-May-2018 21:34:38

Quick find code: 429-430-5-65982982 Back to Top