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Reporting Mobile Crashes Thread is sticky

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TruckerLiam
Mar Member 2023

TruckerLiam

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone
Model Number: 11
Location: U.K.
Wifi: Both wifi and 4G it happens
Cellular: 4G
Data Provider: EE
OS: IOS
OS version: 15.3

Playtime (Approx): 20-60 mins
At the time of the crash I was playing soul wars. Maybe can get 1-2 games max in before app freezes. Everytime
Can it be reproduced?:Yes

04-Feb-2022 10:49:25

XenGrey

XenGrey

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy Luna
Model Number: SM-S120VL
Location: United States
Wifi: No
Cellular: 4G LTE
Data Provider: Verizon
O*: Android
OS version: 6.0.1

Playtime (Approx): N/A
At the time of the crash I was: Launching the OSRS app after an update and instantly says "Unfortunately, Old School Runescape has stopped." Never had a problem before this update.
Can it be reproduced?: Yes Xen Grey

04-Feb-2022 20:03:18

Woodturner1

Woodturner1

Posts: 56 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: samsung galaxy j3 luna pro
Model Number: sm-s327vl
Location: kentucky
Wifi: yes
Cellular: no phone number, been that way before i ever used the app
Data Provider: see above
OS: android
OS version: 6.0.1

Playtime (Approx): none, as soon as i tap the icon it crashes
At the time of the crash I was: just tapped the icon to get the game going, it flipped the screen horizontal, said "unfortunately old school runescape has stopped working"
Can it be reproduced?: every single time i try to use the app anymore, it worked before but now it wont. i need to speak with a jagex moderator, please.

05-Feb-2022 10:56:50

Woodturner1

Woodturner1

Posts: 56 Iron Posts by user Forum Profile RuneMetrics Profile
xe*grey, we seem to have similar problems and devices, with similar OS, did you notice this problem showing up around january 22? that is when i started not being to get in on my phone. i need to speak with a jagex moderator, please.

05-Feb-2022 10:59:04 - Last edited on 05-Feb-2022 11:00:22 by Woodturner1

OliTheFarmer

OliTheFarmer

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
New osrs beta app
Game has frequent crashes in the background and you often have to log back into the site completely.
If you often switch back and forth between other apps, I have a black screen that disappears when I change the brightness in the settings in the game.

I hope it is relatively correct
I translate it from german into english ;-P

Device name: Samsung Galaxy S8 Plus
Model Number: SM-G955F
Location: amethyst mine
Wifi: Yes
Cellular: 4G LTE
Data Provider: Telekom
OS: Android
OS version: 7.0

Playtime (Approx): 20minutes
At the time of the crash I was: switch from shakes and fidget back to osrs
Can it be reproduced?: Yes

05-Mar-2022 11:35:44

Esparvel
Oct Member 2005

Esparvel

Posts: 313 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Huawei Mate 10 Pro
Model Number: BLA-AL00
Location: Spain
Wifi: Yes
Cellular: 4G
Data Provider: Vodafone
OS: HarmonyOS
OS version: 2.0

I cannot login, the message says “Too many attempts. Please wait a few minutes before trying again.”
From computer and iPad, no such problem.

17-Mar-2022 16:53:25

Marmite1

Marmite1

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung galaxy s10
Model Number: SM-G973F
Location: Perth, Australia
Wifi: 5G
Cellular: 4G
Data Provider: Vodaphone
OS: 9
OS version: 9

Playtime (Approx):0
At the time of the crash I was: trying to connect to game
Can it be reproduced?: yes

Downloaded new update then wouldnt get passed failed to connect to server message. Kept trying to log in after sowing many foxes and nothing seems to work

23-Mar-2022 13:33:21

Diamondz04
Nov Member 2020

Diamondz04

Posts: 151 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S10e & Galaxy Tab A
Model Number: SM-G970U & SM-T307U
Location: Colorado, USA
Wifi:Yes
Cellular:5G & 4G
Data Provider:AT&T
OS:Android
OS version:12 & 11

Playtime (Approx):0
At the time of the crash I was: trying to load mobile app and it stopped at about 25% on phone and tablet.
Can it be reproduced?: Yes

Cheers,

23-Mar-2022 16:21:38

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