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TheMacedawg

TheMacedawg

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPad Pro 11”
Model Number: NU102B/A
Location: Queensland, Australia
Wifi: Yes (Using when crashed)
Cellular: Device supports it
Data Provider: Telstra
OS: iOS
OS version: 13.1.2

Playtime (Approx): 2 Minutes
At the time of the crash I was: Attempting to trade someone.
Can it be reproduced?: Yes, I find It fairly consistent when in a high populated area.
Application will always eventually crash. Takes longer in low populated worlds vs high populated worlds. Issue has occurred since I’ve been playing again since iOS 12.4.1 -> 13.1.2

20-Oct-2019 01:56:29

Zephyr05
May Member 2022

Zephyr05

Posts: 1,430 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: iPad Air 2
Model Number: MGTX2LL/A
Location: California, USA
Wifi: Yes
Cellular: No
Data Provider: AT&T (wifi only)
OS: iOS
OS version: 10.3.1

Playtime (Approx): 10 seconds
At the time of the crash I was: opening the OSRS mobile app (v 185.1)
Can it be reproduced?: Yes. Every time I open the app, I get a black screen for about 10-15 seconds before it crashes to the home screen. Every time. This wasn't true before the last update or two - I played on this device without an issue over the summer.

Please fix! Your game was a huge part of my life from late 2004-2011 & I want to get back into it again.

Thank you <3

04-Nov-2019 16:35:34

NewCowboy
Feb Member 2023

NewCowboy

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung s9 + S7 edge
Model Number:
Location:United kingdom
Wifi: Yes
Cellular: 4G
Data Provider: O2
OS:Android
OS version:

Playtime (Approx): 20 minutes
At the time of the crash I was: fighting Vorkasth
Can it be reproduced?: Yes, it will happen to me 4 of 5 fights with vorkath. Regardless of
Phone or 4g/ wifi. Not so much a crash as an error connecting to server message but customer services told me to report issue here.

06-Nov-2019 10:30:09

TenshiDeorum

TenshiDeorum

Posts: 220 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Razer phone
Model Number: first generation
Location: Florida, United States
Wifi:no
Cellular:LTE+
Data Provider:Tmobile
OS:Android
OS version:9

Playtime (Approx):any
At the time of the crash I was: plugged in my phone to charge while the game was running. Also noticed it crashes when unplugging from the charger as well.
Can it be reproduced?:unsure, however consistently happens every time

08-Nov-2019 08:46:49 - Last edited on 08-Nov-2019 08:49:05 by TenshiDeorum

Arkhayos
Nov Member 2016

Arkhayos

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: ASUS ZenPad
Model Number: P01MA
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: N/A
OS: Android
OS version: 5.0

Playtime (Approx): 0 mins
At the time of the crash I was: Clicking *TAP HERE TO PLAY” and then the app crashed without showing any kind of error.
Can it be reproduced?: Yes, fairly self explanatory (just try to get past that button without a crash).

12-Nov-2019 11:49:43

Skatinordyin
Aug Member 2018

Skatinordyin

Posts: 575 Steel Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy J7
Model Number: SM-J700T1
Location: United States - South Carolina
Wifi: yes and cellular data
Cellular: 4G LTE
Data Provider: T- Mobile
OS: Android
OS version: 7.1.1

I was playing my game several hours then my phone died 25 or 30 min before a maintenance update then my phone died i allowed my phone to charge now when i try to login well even open the mobile app is states....

Failed to contact server osrs mobile. Error loading game. Game will not load tried uninstalling and reinstalling still same error msg. †…†…†…†…†…†…†Skatinordyin†…†…†…†…†…†…†

06-Dec-2019 16:22:57

TrueRagnar

TrueRagnar

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
iPhone. Message states: "Failed to contact server. Please check your Internet connection. Automatically retrying in 5..." etc, endless loop of "retrying" every 5 seconds.

My internet connection is dandy.

WTF.

I have deleted the app and reloaded with same result.

website downdetector.*** shows a major issue started about 7am pacific.

Of course isitdownrightnow.*** can ping the servers with no issue.

Hello... Jagex?

06-Dec-2019 21:09:37

Puremagexi
Mar Member 2019

Puremagexi

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I am having the exact same problem TrueRagnar is having. Please let us know how to fix it!!

This is what I'm seeing:
iPhone. Message states: "Failed to contact server. Please check your Internet connection. Automatically retrying in 5..." etc, endless loop of "retrying" every 5 seconds. PMX

07-Dec-2019 16:46:33

KingCrotalus

KingCrotalus

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:Galaxy Note 9
Model Number:SM-N960U
Location:United States
Wifi:Yes
Cellular:Yes
Data Provider:Verizon
OS:Google
OS version:9

Playtime (Approx):1400 est
At the time of the crash I was:Logging in, server connection issue
Can it be reproduced?:???

07-Dec-2019 19:59:49

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