RuneScape Forum Archive | Reporting Mobile Crashes

ArchMax-818

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Google Pixel 5
Model Number: pixel 5
Location: Virginia Beach*** USA
Wifi:no
Cellular: Verizon
Data Provider: Verizon
O*: android
OS version: 12

Playtime (Approx): 77 days on account
At the time of the crash I was: attempting to load into the new beta test
Can it be reproduced?: Yes, trying to load the new beta

25-Nov-2021 15:23:40

AcquireCoin

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy S21 + 5G
Model Number: SM-G996U
Location: US
Wifi: Yes
Cellular: 5G
Data Provider: Verizon
O*: Android
OS version: AoS 11

Playtime (Approx): 40 hours? New Ironman haven't looked
At the time of the crash I was: since Android update it takes me to login. Choose "continue with Runescape account" redirected to "are you a robot" everytime. Enter CORRECT login info and taken right back to first "login with Google" or "continue with Runesc Account" page. I'm mobile only so this is devastating.
Can it be reproduced?: everytime I try to log in.

Cheers,

26-Nov-2021 05:37:34 - Last edited on 26-Nov-2021 05:39:54 by AcquireCoin

Ghoul Zeta

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei P8
Model Number: Huawei GRA-L09
Location: Czech Republic
Wifi: Yes
OS: Android
OS version: 5.0.1

Playtime (Approx): varies
At the time of the crash I was: logging out
Can it be reproduced?: Yes

The game always crashes when I hit the log out button. Afterwards, it crashes a few seconds after launch during loading. I have to clear app data every time to make it run.

28-Nov-2021 00:39:53

Aug

2019

Rod i

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPad Pro (3rd generation)
Model Number: MTXN2LL/A
Location: Indiana, United States
Wifi: Yes
OS: iOS
Version: 14.8.1 (but this problem has persisted through every version I've used the app on)

Playtime (approx): honestly this part seems irrelevant
At the time of crash I was:

I've had the app crash on my tablet in the following areas with consistency:

* Any area in the game with a large amount of players (for example the grand exchange)
* Theater of Blood - Maiden room seems to crash more than any other room
* Chambers of Xeric - I've attempted 7 raids on my tablet and all 7 have resulted in app crashing at random points during the Olm fight. Tonight it was when I summoned a melee thrall.
* Demonic gorilla cave - hit or miss but seems to happen as you walk into the cave or walk into the single combat demonic gorilla area.
* Wintertodt (mass world) - at end of game when large amounts of players move at once, the app will sometimes crash

In addition to the above, I have tried going to all of these areas with various frame rate settings (30 fps, 60 fps, uncapped) and have achieved similar results each time.

I understand that the mobile application is optimized for phones and not for tablets, but if you are going to make the application available on tablets, please make it playable for all content...

01-Dec-2021 03:07:00 - Last edited on 01-Dec-2021 03:10:39 by Rod i

Mar

2024

Kennyzdg

Posts: 1,303 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone X
Model Number:
Location: US East
*ifi: no
Cellular: yes
Data Provider: USMobile
OS: ios
OS version:

Playtime (Approx): 0
At the time of the crash I was: logging in
Can it be reproduced?: yes, any login attempts

Cheers,

07-Dec-2021 13:20:59

Alchism

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Iphone X
Model Number:
Location: USA
Wifi: Xfinity
Cellular: T-mobile
Data Provider: T-mobile
OS: apple
OS version: 15.1

Playtime (Approx):64 days 15 hours
At the time of the crash I was: after the December 6 updates
Can it be reproduced?:yes.

When you use SGS special attack, the game will auto log you out into the lobby. Its happen to any monster you spec with the SGS. Its kind of annoying.

07-Dec-2021 16:13:05 - Last edited on 07-Dec-2021 16:14:44 by Alchism

LordBeloved

Posts: 4,182 Adamant Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 11 Pro
Model Number:
Location: The Netherlands
Wifi: KPN
O*: iOS
OS version: 15.2

Playtime (Approx): 0 (happens at login or within 10 seconds thereafter)
At the time of the crash I was: Trying to log in with the mobile app
Can it be reproduced?: Yes, you get automatically DC'ed at login or within 10 seconds. This looks to have been caused by the recent 202.1 (iOS) update.

07-Dec-2021 22:36:00

xNATERATORx

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

(THIS IS FOR OSRS) Up until now mobile has been fine, just recently (today 10 hrs post recent update) I’ve noticed the game is crashing on mobile, most often as soon as I’m attacked. Then I can** log back in because my account is currently logged in for a short time, then I get “account hasn’t logged out / servers are too busy” when I switch worlds I can log in until I’m attacked then I’m kicked again.

Device name: iPhone 12
Model Number: MGJ73X/A
Location: Australia
Wifi: Yes (both wifi and cellular same issue)
Cellular: Yes
Data Provider: won’t disclose
OS: IOS
OS version: 14.8.1

Playtime (Approx): <10 minutes
At the time of the crash I was: Attacking poison monsters
Can it be reproduced?: yes sadly haha

08-Dec-2021 00:57:13 - Last edited on 08-Dec-2021 01:00:27 by xNATERATORx

Phase Four

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 11 Pro Max
Model Number: MWHL2B/A
Location: United Kingdom
Wifi: sky
Cellular: Giffgaff
Data Provider: 4G
OS:
OS version:

Playtime (Approx): 8 Hours Or More
At the time of the crash I was: at the edge of the wilderness
Can it be reproduced?: No

08-Dec-2021 03:12:08

Dec

2021

Zeffix

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: IPhone 11 Pro
Model Number: —
Location: Canada
Wifi: Yes
Cellular: 4G LTE
Data Provider: Rogers
OS: IOS
OS version: 15.1

Playtime (Approx): 14 hours +
At the time of the crash: When logging in, trying to tele, leveling up a skilI i DC, newest update on Dec 6th it all started.
Can it be reproduced?: Yes

08-Dec-2021 04:31:56

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Reporting Mobile Crashes