forums.rs

Forums

Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

of 51
BootyWarlock

BootyWarlock

Posts: 184 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone SE
Model Number: MLM22LL/A
Location: United States
Wifi: yes
Cellular: yes
Data Provider: Sprint
OS: iOS
OS version: 10.2

Playtime (Approx): 2:02 pm EST
At the time of the crash I was: Attempting to play, the game won't load. The game loads to a black screen and then promptly closes. This has happened since the update this morning.
Can it be reproduced?: yes

29-Aug-2019 19:03:53

Willow6389

Willow6389

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone 6s
Model Number: MKQD2LL/A
Location: Northern MN
Wifi: Yes, Charter Spectrum
Cellular: Yes
Data Provider: AT&T
OS: IOS
OS version: 10.2.1 (14D27)

Playtime (Approx): 6am CST to current
At the time of the crash I was: Launching Game
Can it be reproduced?: Yes
Since the Update this morning attempting to launch the game it shows nothing but a black screen, then crashes after 30 seconds. I have reinstalled several times, completely closed the app, and restarted my phone, nothing seems to fix it. Was working fine until the update.

29-Aug-2019 19:32:10 - Last edited on 29-Aug-2019 19:33:38 by Willow6389

Slappz

Slappz

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 6s
Model Number: MKTD2LL/A
Location: United States
Wifi: Yes
Cellular: Yes
Data Provider: Sprint
OS: iOS
OS version: 10.3.2

Playtime (Approx): Anytime I try to launch the game
At the time of the crash I was: Attempting to launch game
Can it be reproduced?: Yes, anytime I try to launch the app I get a black screen just as many others are reporting. App crashes after about 45 seconds of the black screen. Hope this issue can be resolved quickly

29-Aug-2019 20:55:52

Ducks4life21

Ducks4life21

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 5s
Model Number: ME309LL/A
Location: USA
Wifi: Yes
Cellular: LTE
Data Provider: AT&T
OS: iOS
OS version: iOS 10.2.1

Playtime (Approx): Happened before logging in
At the time of the crash I was: Trying to launch the game, but got taken to a black screen
Can it be reproduced?: Occurs everytime I open OSRS app

03-Sep-2019 00:21:05 - Last edited on 03-Sep-2019 00:22:40 by Ducks4life21

Not_Dylan_x
May Member 2020

Not_Dylan_x

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Apple iPhone 6s
Model Number: MG4W2LL/A
Location: US
WIFI: Yes
Cellular: 4G LTE
Data Provider: AT&T
OS: Apple
OS version: 10.3.3

Playtime (Approx.): 0
At the time of the crash I was: Application Launch
Can it be reproduced?: Yes, from app launch it will black screen for 15 seconds then return to the home page. App will still be 'open' in the background but it will still be a black screen upon re-entry and the same 15 seconds then crash will occur.

I can access my profile from an iPhone 6s Plus running iOS 12.1.2 and from my desktop with no problems.

Before I had updated OSRS to the September 5th, 2019 update, I had gotten a message to update the client - as soon as I had updated and tried to run it, this is where the problem began.

08-Sep-2019 04:53:12 - Last edited on 08-Sep-2019 04:53:53 by Not_Dylan_x

kalamitty

kalamitty

Posts: 10 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung SM-T377V
Model number: SM-T377V
Location: United States
WIFI: yes
Cellular: n/a
Data provider: spectrum(wifi)
OS: android
OS version: 7.0

Play time: less than 30 minutes
At time of crash I was: doing nightmare zone
Can it be replicated: yes it happens every time without fail

This is a tablet, and I understand there is still work to be done with tablets, I just thought I would let this be known, thank you :)

10-Sep-2019 01:44:20

lnshallah
Feb Member 2013

lnshallah

Posts: 118 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 7
Model Number: MN962VC/A
Location: Canada
Wifi: yes
Cellular: yes
Data Provider: Rogers
OS: iOS
OS version: 10.3.3

Playtime (Approx): Before logging in
At the time of the crash I was: Trying to open the app but i keep getting a black screen before it crashes
Can it be reproduced?: yes

27-Sep-2019 14:23:22

Con Cape

Con Cape

Posts: 102 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPad Pro 12.9 inch (First Gen) (2015 Model)
Model Number: A1652
Location: United States, Florida
Wifi: Yes
Cellular: 4G
Data Provider: AT&T
OS: iOS
OS version: 10.1.1

Playtime (Approx): 0 minutes
At the time of the crash I was: I am unable to open the game. It used to work fine but now when I try to open it I am met with a solid black screen for a few seconds then it closes to my background. Former Apple Senior Adviser, did all the troubleshooting. Restarted iPad multiple times, uninstalled app and reinstalled multiple times, reset to factory and reinstalled Runescape, I've tried plugged in, not plugged in, on WiFi, on Cellular, etc etc etc. Game no longer works for me. I'd like to not update my iOS version if I could help it. It runs on my iPhone that is on iOS 11.
Can it be reproduced?: Yes

27-Sep-2019 23:44:29

Hypno Spawn

Hypno Spawn

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Lenovo YOGA
Model Number: YOGA Tablet 2-1050F
Location: United Kingdom
Wifi: Yes
Cellular: No
Data Provider: No
OS: Android
OS version: 5.0.1

Playtime (Approx): After login in
At the time of the crash I was: The app crashes right after I tap on 'Tap Here To Play'.
Can it be reproduced?: Yes, everyone I try to play on this device.

01-Oct-2019 22:03:14

Quick find code: 429-430-5-65982982 Back to Top