forums.rs

Forums

Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

of 51
Loxat

Loxat

Posts: 131 Iron Posts by user Forum Profile RuneMetrics Profile
I can** pin point crashes it happens constantly most the time opening the map or teleporting hell just working on skills. I have iPhone X max the game will crash at least 10times in a hour can** figure the trigger it’ll just shut off than it take several resets for the app to work

23-Feb-2019 09:21:54

Frojo

Frojo

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device Name: iPhone 7
Model Number : MN8X2VC/A
Location: NS, Canada
WiFi: No
Cellular: LTE
Data Provider: Bell
OS: iOS
OS Version: 12.1.4

Playtime: Between 0 and 5 minutes after logging in.

Issue: Game freezes after varying amounts of time. Once frozen, nothing happens until restarting the application (music still plays though). Has happened every time I've tried to play, even after restarting my phone. Once was when trying to open the world map, other times were when I was simply walking around. Was doing that favour in Kourend where you check the bookshelves for books for that weird guy. Haven't had any issues previous to tonight on either iOS or Android (been a few weeks since I last played though). Hoping for some advice because the game is currently unplayable for me!

27-Feb-2019 03:47:54

Emnicw

Emnicw

Posts: 115 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPad air 2
Model Number: MF003LL/A
Location: US - Texas
Wifi: yes
Cellular: yes
Data Provider: ATT 35.0
OS: OSX
OS version: 12.1.4 and previous versions

Playtime (Approx): irrelevant, can occur seconds or hours after logging in.

At the time of the crash I was: trying to load the world map. Game freezes for about a minute, then crashes. Sometimes after reloading the app the world map will open on the second attempt, sometimes it causes the app to freeze then crash again. iPad has 9.86 GB available storage, ram unknown. It occurs on mobile data and Wi-Fi. Freeze & crash has occurred on all ios versions and osrs mobile versions since the public release last Fall.

Can it be reproduced?: yes, consistently. I can be running, walking, or standing still, with other dialog boxes open or not open. It appears to happen in any circumstances on RuneScape surface. App crash is less likely in smaller areas like skavid caves or mlm, basically any area with a small, non-surface map has a better chance of opening without causing the app to freeze and crash.

Edit: Not being able to load the world map leaves me with the alternative of using a world map image from the fandom website, which isn’t interactive. Switching to safari/Firefox to view the map may in itself cause the app to restart or log me out, so I am basically stuck trying to memorize the locations of areas of interest.

28-Feb-2019 15:34:01 - Last edited on 28-Feb-2019 15:40:34 by Emnicw

Pothead2724
Nov Member 2022

Pothead2724

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 7
Model Number: IPhone7
Location: USA
Wifi: no
Cellular: 4G LTE
Data Provider: verizon
O*: iOS
OS version: 12.1.4

Playtime (Approx): varies (30mins-6hrs)
At the time of the crash I was: attempting to open the map
Can it be reproduced?:no it is random, but recently happened 6 times in a row

I don’t usually have a connection issue until I switch apps. I keep my FPS a min. It only happens occasionally during gameplay. Most commonly happens when attempting to open the world map

01-Mar-2019 04:49:50

Maaguito3

Maaguito3

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Asus Zenfone 2
Model Number: ASUS_Z00AD ze551ml
Location: Argentina
Wifi: Yes
Cellular: No
Data Provider: -
OS: Android
OS version: 5.0

Playtime (Approx): 0 seconds
At the time of the crash I was: Tapping "Tap here to play"
Can it be reproduced?: Yes.

02-Mar-2019 13:11:34

BrastaSauce
Sep Member 2021

BrastaSauce

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name : iPhone 7
Model Number : MN8L2LL/A
Location : Virginia, United States
Wifi : Yes
Cellular : LTE
Data Provider : AT&T
OS : iOS
OS version : 10.1.1

Playtime (Approx) : 0-3 minutes
At the time of the crash I was : Usually happens when the keyboard is opened, but will happen randomly whenever tapping somewhere on the screen. If I wait with the app open before actually playing, I usually get more playtime but only up to 5 minutes. If I don't wait, the app will crash within the first 5 taps on the screen. I am on a jailbroken device, however I have no modifications to my device that would affect the app's functionality.
Can it be reproduced? : Yes

04-Mar-2019 20:32:26

CrimsnDaemon

CrimsnDaemon

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Asus Zenfone 2
Model Number: ZE500CL
Location: Serbia
Wifi: Yes
Cellular: 4G FDD-LTE
Data Provider: MTS
OS: Android
OS version: 5.0.1

Playtime (Approx): 0
At the time of the crash I was: Clicking on "Play Now" button, during the "Connecting to the server..." screen game always crashes
Can it be reproduced?: Yes

Android crash log:
https://gist.github.***/shadovvs/de0a251e6d02def7d652aa3d1be75476

19-Mar-2019 15:53:12

Gushing Thot
Jun Member 2023

Gushing Thot

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone XS Max
Location: New Zealand
Wifi: Yes
Cellular: 4G
Data Provider: Vodafone

When i log off and go to log back in i tap the "Play Now" button, it then tells me i have been signed out and have to re enter my email and password again. This has only started to happen since the last update.

Also often if i have closed the app and re open it, the app will crash and i have to open the app again.

19-Mar-2019 20:28:09

Quick find code: 429-430-5-65982982 Back to Top