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Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

Whiskey fed

Whiskey fed

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name:i phone 7 plus
Model Number: IPhone 7 Plus
Location: USA
Wifi: no
Cellular: 4glte
Data Provider: att
OS: iPhone
OS version: 12.1

Playtime (Approx):1-5 mins
At the time of the crash I was:trying to walk
Can it be reproduced?:everytime i log in.

11-Nov-2018 22:54:48

Saelum470

Saelum470

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPad Pro 10.5"
Model Number:
Location: United States
Wifi: Yes
Cellular: No
Data Provider: N/A
OS: iOS
OS version: 12.1

Playtime (Approx): I've had many freezes, I've never been able to play on my iPad Pro for more than an hour with a freeze.
At the time of the freezes I was: Chopping a tree, seems to frequently happen when I try to open the world map, one time it happened while I was simply running near Varrock
Can it be reproduced?: It happens frequently, so it *happening* can be reproduced, just not due to a specific action that I take.

14-Nov-2018 18:56:37

Stuffmybut

Stuffmybut

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Motorola E (4)
Model Number: XT1765PP
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
O*: Android
OS version: 7.0

Playtime (Approx): 2-4 hours a day
At the time of the crash I was: whenever whereever I flip my phone. The games shakes uncontrollably until I flip back
Can it be reproduced?: Yes, every time

15-Nov-2018 18:17:57

Tony T Bags

Tony T Bags

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iphone 8+, also ipad
Model Number: iphone- NQ962ll/A, ipad MP1N2ll/A
Location: queens new york
Wifi: verizon, or if i am using wifi its spectrum
Cellular:
Data Provider: verizon
O*: 12
OS version: 12

Playtime (Approx):anytime
At the time of the crash I was: anywhere in runescape
it seem to only happen when i open the map

17-Nov-2018 23:25:46

9choula

9choula

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Apple ipad 2018
Model Number: MR7J2J/A
Location: United Kingdom
Wifi: Yes
Cellular: no
Data Provider: No
OS: IOS
OS version: 12.0.1

Playtime (Approx): 10
At the time of the crash I was: opening the world map
Can it be reproduced?: Yes almost

Mainly happens at GE but can happen anywhere

20-Nov-2018 16:05:24

TYCO_999

TYCO_999

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey i'm playing osrs on my mobile cell phone, was extremely excited to get it play it again but i'll have to drop it if this cant be fixed.

Device name: iphone XS MAX 256 gig
Model Number: F2LXFPYPKP*G
Location: MANITOBA, CANADA
Wifi: ON WHILE PLAYING
Cellular: CELLULAR WAS ON TO
Data Provider: TELUS
OS: IOS
OS version: IOS 12.1

Playtime (Approx) :O VER 2 HRS
At the time of the crash I was: FIGHTING GUARDS OUTSIDE VARROCK ON THE WEST SIDE
Can it be reproduced?: It has happened 3 times while fighting, doesnt matter how weak the opponent is, im fighting them, no where near dying and it freezes. after waiting a long period it crashs finally and i have to login and ive i found ive died. first 2 times it didnt even leave my items on the ground, thankfully the third time it did. seems to be around varrock its happening. pls help, i dont want to give up this game.

21-Nov-2018 10:05:03

TYCO_999

TYCO_999

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
9choula said :
Device name: Apple ipad 2018
Model Number: MR7J2J/A
Location: United Kingdom
Wifi: Yes
Cellular: no
Data Provider: No
OS: IOS
OS version: 12.0.1

Playtime (Approx): 10
At the time of the crash I was: opening the world map
Can it be reproduced?: Yes almost

Mainly happens at GE but can happen anywhere


ive had this happen to, if im walking n open the map then it usually crashs.

21-Nov-2018 10:05:52

lexiboo_22

lexiboo_22

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: lg k30
Model Number: LM-X410MK
Location: usa
Wifi: yes
Cellular: 4g
Data Provider: metro pcs
OS: android
OS version: 7.1.2

Playtime (Approx):10 to 20 mins
At the time of the crash I was:just walking throught varrock
Can it be reproduced?:everytime i login

22-Nov-2018 00:46:35

Male Ghost
Mar Member 2024

Male Ghost

Posts: 100 Iron Posts by user Forum Profile RuneMetrics Profile
POST iOS iPad update REPORT: Opening world map failure


Device name: ipad
Model Number: pro 9.7in
Location: Canada, Quebec, Monteal
Wifi: yes
Cellular: sometimes, hotspot from my phone
Data Provider: videotron (both wifi and hotspot)
OS: iOS
OS version: 12.1

Playtime (Approx): over 45min of app running (starts from the moment you freshly start the app)
At the time of the crash I was: opening the world map (right under the minimap)
Can it be reproduced?: yes, after a bit of gameplay, open the world map. Screen will freeze and nothing else will happen. Other players will see my character reading a map.

Important NOTE: even when freshly starting the app, when I open the world map, the game will lag a bit, freeze, then display the world map after 5 seconds.
School is fine, nerf life. - Me

22-Nov-2018 06:19:02

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