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Reporting Mobile Crashes Thread is sticky

Quick find code: 429-430-5-65982982

typhoon4444
Feb Member 2023

typhoon4444

Posts: 201 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: Samsung Galaxy S8
Model Number: SM-G950U
Location: U.S.A.
Wifi: Yes
Cellular: Yes
Data Provider: Verizon
O*: Android
OS version: 8.0

Playtime (Approx):
At the time of the crash I was: Top floor, Arceuus house library.
Can it be reproduced?: Yeah, I can't get past the red "Tap here to play" Button. Happened every time I went up there but always was able to log in after a few attempts and go downstairs. Not anymore.

20-Oct-2018 04:52:40

ShadowyM1st

ShadowyM1st

Posts: 18 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Motorola
Model Number: Moto C
Location: New Zealand
Wifi: Yes
Cellular: Yes
Data Provider: Skinny (mobile) Trust Power (WiFi)
OS: Android
OS version: 7.0

Playtime (Approx): 1 min
At the time of the crash I was: duel arena from morning
Can it be reproduced?: Yes screen goes black and off
In
Saradomin's Light
, you will find some of
Zamorak's Evil
, but with
Guthix's Balance
you can find
Zaros's control
but when it comes down to it, you must bow down to
Brassica Prime

20-Oct-2018 07:36:26

SpankedYou
Jul Member 2021

SpankedYou

Posts: 163 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Google Pixel
Model Number: G-2PW4100
Location: US
Wifi: Yes
Cellular: 4G or LTE
Data Provider: Verizon
O*: Android
OS version: 9

Playtime (Approx): 0 (Log in)
At the time of the crash I was: Logging in
Can it be reproduced?: Yes.

I try logging in with my account and after I type in the password and username, the app closes. "This app has stopped working." I can switch worlds, I can type in the account information but as soon as I hit "log in" the app crashes.

28-Oct-2018 18:33:00

Henschneeb

Henschneeb

Posts: 184 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone X
Model Number:
Location: Scotland
Wifi: Yes
Cellular: No
Data Provider: Three
OS: iOS
OS version: 12.0

Playtime (Approx): Lots
At the time of the crash I was: App crashed when I tried to bring open the world map. It does this everytime so I don't open it anymore haha.
Can it be reproduced?: Yes
Aye bud

28-Oct-2018 18:49:51

KB ARRXW

KB ARRXW

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,
Today at approx 14:25 i had been alching rune items on world 316 at the g.e
Upon going to examine my coins i had misclicked and dropped an extremely large stack of coins around 5.1mil mark. Unfortunately this lead to the game freezing and me being a panicker i had reloaded the game. There was no connection lost or interruption message, the game simply froze. Upon re-logging i had notice that the coins were gone and most likely taken. Is there anything that can be done to resolve this issue.

Mod Dolan reporting template:

Device name: Apple iPad Air
Model Number: MGL12B/A1566
Location: United Kingdom
Wifi: Yes
Wifi Provider: BT
OS: iOS
OS version: 11.1.2



Playtime (Approx): 50 minutes
At the time of the crash I was: Alching and going to examine money when misclick happened and money was dropped.
Can it be reproduced?: Uncertain, do not wish to try.


Please help, any response is useful.
Kind regards,
KB

02-Nov-2018 15:20:14

NorbertInman

NorbertInman

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Amazon FireHD 10 (8th gen)
Model Number: No clue
Location: United States
Wifi: Yes
Cellular: N/A
Data Provider: N/A
OS: Android
OS version: Amazon specific 5.1

Playtime (Approx): 3 hours or so
At the time of the crash I was: There is no rhyme or reason, it just crashes at random intervals.
Can it be reproduced?: It never crashes the same way twice. Seems totally random but extremely common.

04-Nov-2018 00:33:14

CobraSlug

CobraSlug

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: HTC Desire 10 Lifestyle
Model Number: HT714BZ00995
Location: United Kingdom
Wifi: Yes
Cellular: Yes
Data Provider: EE
OS: 6.0.1
OS version: Android Marshmallow

Playtime (Approx): 30/60 minutes?
At the time of the crash I was: at Wintertodt, but I've crashed in other places too.
Can it be reproduced?: It just happens randomly.

Cheers,
04/11/2018-14:33

04-Nov-2018 14:35:30

Leep Loop

Leep Loop

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPad
Model Number: Pro 9.7in
Location: Canada, Quebec, Montreal
Wifi: Yes
Cellular: LTE
Data Provider: Videotron
O*: iOS
OS version: 12.1

Playtime (Approx): over 1h
At the time of the crash I was: Opening the world map
Can it be reproduced?: Yes

Note: It never happens when the game was running for about less then 45min

05-Nov-2018 15:53:12

FlashDrive
Oct Member 2007

FlashDrive

Posts: 274 Silver Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 6 Plus
Model Number: A1522
Location: United States
Wifi: Yes
Cellular: Yes
Data Provider: AT&T
OS: iOS
OS version: 11.3.1

Playtime (Approx): 10 minutes to 45 minutes
At the time of the crash I was: Fishing, Woodcutting, and Fletching.
Can it be reproduced?: Yes

It seems to only happen with skilling. The game will completely lock up my phone too, forcing me to perform a hard reset.

05-Nov-2018 18:16:11

ClownEmperor
Nov Member 2023

ClownEmperor

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Galaxy S8+
Model Number: SM-G955U
Location: United States
Wifi: Yes
Cellular: Yes
Data Provider: Verizon
O*: Android
OS version: 8.0

Playtime (Approx): 2 Minutes between crashes
At the time of the crash I was: Walking through fossil island swamp cutting mushrooms. Currently doing some afk bird house runs no problem. As soon as i go into the swamp it takes a couple minutes for it to crash.
Can it be reproduced?: Yes, was going back into swamp and it crashes.

10-Nov-2018 20:59:37

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