RuneScape Forum Archive | Reporting Mobile Crashes

Lucy HFilia

Posts: 308 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone SE
Model Number: A1662
Location: US
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
O*: iOS
OS version: 11.4.1

Playtime (Approx): 1-2 hours
At the time of the crash I was: Attempting to use world map. I opened the world map, my fps dropped, and after clicking on the map a few times the app crashed.
Can it be reproduced?: Haven't been able to, but I also haven't played for 1-2 hours consecutively on the app since.

Cheers,
Lucy

08-Sep-2018 23:41:09

myartsmurder

Posts: 95 Iron Posts by user Forum Profile RuneMetrics Profile

Hello, just this morning I've been having an issue. Every time I minimize my app I lose connection. This was not happening until this morning. Before I was able to click a magic tree, minimize, go on YouTube and watch videos, returning ever 2 or 3 minutes to click another tree. Now every time I minimize i lose connection to the server. I really hope this is a temporary issue. I loved the fact that I could watch YouTube and afk on my phone. I REALLY hope this wasn't done on purpose. If It was done because people were receiving phone calls and complaining that their account stayed logged in, is there any way we coukd have to option to disconnect when the app is minimized? Like pretty please? I'll be highly upset if this is a permanent feature. I garuntee I'll be playing less if this is the case. Is anyone else experiencing this issue? Pm me in game if you are please. Just to satisfy my curiosity... thank you everyone. Enjoy your mobile scaping.

10-Sep-2018 12:18:33

Aug

2022

B3

Posts: 30 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: iPhone 7
Model Number: A1778
Location: United States East
*ifi: Yes
Cellular: 4G LTE
Data Provider: AT&T
OS: iOS
OS version: 11.4.1

Playtime (Approx): 15-20 minutes
At the time of the crash I was: Fishing Infernal Eels within Mor Ul Rek.
Can it be reproduced?: I was not able to reproduce the crash, but I wanted to report it (update 9/13- crash was reproduced). My entire device froze during it. I was not able to lock my device, exit the application, or turn the phone off. After about 5 minutes the device seemed to restart on its own (showed the spinning wheel like it does on restart) and then I was able to utilize my device as normal.

Update 9/13- I was able to unintentionally reproduce the crash. I was fishing for roughly 40-60 minutes and the same crash happened where my entire device froze and I had to wait 5-10 minutes for the phone to automatically 'reboot', as described above on my original post. This second time around, I was in a different location within Mor Ul Rek (I don't know if it could be caused by a specific fishing area, but it was a different location on the second crash).

-Maxed OSRS-
Twitter @BaykrRS

11-Sep-2018 03:17:59 - Last edited on 14-Sep-2018 02:01:18 by B3

May

2023

PoonHandleMe

Posts: 85 Iron Posts by user Forum Profile RuneMetrics Profile

Device name: iPad (4th Generation)
Model Number: MD511LL/A
Location: United States
Wifi: Yes
Cellular: No
Data Provider: N/A
OS: iOS
OS version: 10.3.3

Playtime (Approx): 0 mins
What is the issue?: Cannot launch the app. Attempting to start the application results in the app hanging at a black screen and ultimately crashing back to the home screen.
Where is the issue?: N/A
Does restarting the client fix the issue?: No

15-Sep-2018 03:33:24

Dopolavoro

Posts: 1,635 Mithril Posts by user Forum Profile RuneMetrics Profile

Device name: LG V20
Model Number: LG-H918
Location: United States, Puerto Rico
Wifi: Happens on both Wifi & Cellular Network
Cellular: 4G
Data Provider: T-Mobile
OS: Android
OS version: 7.0

Playtime (Approx): 30minutes-180minutes, varies

What is the issue?:

So this isn't technically a crash or a freeze, but I am still forced to close and reopen the game.

While playing, I am sometimes switching between the OSRS application and other applications. Sometimes I am switching to the Android Clock app to use the timer, other times I am switching to Chome to look up information or quest guides.

After switching between applications numerous times, the game starts to flicker very rapidly. If I continue switching between applications after the flicking starts, the issue eventually worsens and the game screen turns completely black. There are still game sounds and music, so I believe the game hasn't actually crashed. Just no image whatsoever, so I am forced to close the game and reopen to continue playing.

Hopefully this report helps! Let me know if you need any other informatiob, or if there is a log file somewhere I can provide.

Cheers.

Where is the issue?: Numerous places, I don't believe the issue is location-specific

Does restarting the client fix the issue?: YES

17-Sep-2018 14:43:56 - Last edited on 17-Sep-2018 14:47:11 by Dopolavoro

Primal Binds

Posts: 7,217 Rune Posts by user Forum Profile RuneMetrics Profile

Device name: Google Pixel 2 XL
Model Number: G011C
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: Verizon
O*: Android
OS version: 9.0 (Pie)

Playtime (Approx): Unknown (random)
At the time of the crash I was: Switching between OSRS mobile and other apps
Can it be reproduced?: Yes, anytime I'm questing on my phone and using the quest guide or really playing OSRS mobile while using any other app such as facebook or messenger.

The problem is that anytime I switch between apps multiple times and OSRS mobile is one of them, then entire screen turns black when OSRS mobile is the active app being displayed on screen and I have trouble getting the phone to even exit the app.

18-Sep-2018 19:58:40

Jan

2017

lnferno

Posts: 223 Silver Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung S5 Neo
Model Number: SM-G907F
Location: Nethelands
Wifi: Yes
Cellular: 4G
Data Provider: Ben
OS: 6.0.1 (Android)
OS version: 6.0.1

Playtime (Approx): 10;19
What is the issue?: Game wont open. Screen stays black and crashes after a minute.
Where is the issue?: When first starting the app.
Does restarting the client fix the issue?: No

22-Sep-2018 09:17:08 - Last edited on 22-Sep-2018 09:19:38 by lnferno

Sep

2018

Nick Lopes

Posts: 836 Gold Posts by user Forum Profile RuneMetrics Profile

Device name: Samsung Galaxy Note 8
Model Number: SM-950U
Location: Washington, USA
Wifi: happens on both Wi-Fi and 4G LTE
Cellular: 4G LTE
Data Provider: T-Mobile
OS: Android version 8.0.0
OS version: Samsung Experience Version 9.0

Playtime (Approx): 30 seconds to 5 mins
At the time of the crash I was: Doing any task that requires more than two to three clicks per second. This could be tapping on the chat screen opening the bank performing skills such as Fletching. This does not appear to be an issue if I'm woodcutting or fishing since those tasks don't require a lot of actions per second
Can it be reproduced?: Yes

Note: It definitely feels like it's more of an issue the more actions per second that perform. I've actually made the game freeze on the login screen for tapping too fast.

Video evidence: https://"youtu.be"/p6X461LHr9o

Since hyperlinks aren't allowed, remove the quotes to see the video.

30-Sep-2018 11:13:40 - Last edited on 30-Sep-2018 14:56:02 by Nick Lopes

Lalique

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Device name: Huawei Mediapad M5
Model Number: CMR-AL09
Location: United Kingdom
Wifi: Yes
OS: Android
OS version: 8.0.0

Playtime (Approx): Doesn't have affect to the bug
At the time of the crash I was: It happens everywhere
Can it be reproduced?: Yes

Everytime I connect or disconnect my Huawei MediaPad M5 Keyboard Case, the app just restarts and logs me out.

01-Oct-2018 11:30:15

Jul

2020

CatShite

Posts: 615 Steel Posts by user Forum Profile RuneMetrics Profile

Device name: Galaxy note 8
Model Number: SM-N950F
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: O2
OS: Android
OS version: 8.0.0

Playtime (Approx): Anytime from 0 minutes of playing
At the time of the crash I was: Teleporting about for tree patches, S-pen was used and im fairly certain it is the cause of the issue as seen from friends with the same device, I've had 0 freezes when the pen is not used)
Can it be reproduced?: yes, play with the S-pen CatShite.
Brewcity member

07-Oct-2018 20:12:38

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Reporting Mobile Crashes