Forums

Reporting Content Issues Thread is sticky

Quick find code: 429-430-240-66004733

Mod Sween

Mod Sween

Jagex Moderator Forum Profile Posts by user
Hey all,

While playing the mobile test, you may experience some content related issues. To ensure we get concise information, please read below before posting.

What is a mobile content related issue?
A mobile content related issue is an issue which is present on the mobile client but is absent on the desktop version of the OldSchool client.

What will be the most common issue?
The most common issue you will encounter will be user interfaces incompatibility. As OldSchool was originally designed to be played with a keyboard and mouse, a few challenges might arise using a touch screen interface.

What should we look out for?
Anything and everything!
If something doesn't look right, let us know.
If you get performance drops in certain areas, let us know.
If you are unable to progress through a quest, let us know.
If you have graphical issues, let us know.

What should I not report?
If you find an exploitable bug please do not report it on this thread, use the in game reporting system.

Example template
Device name: Samsung Galaxy S7 Edge
Model Number: SM-G935F
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: Three
OS: Android
OS version: 7.0

Playtime (Approx): 15 minutes
What is the issue?: Flickering green triangles
Where is the issue?: Outside the cooks guild
Does restarting the client fix the issue?: Yes

Copy & paste template
Device name:
Model Number:
Location:
Wifi:
Cellular:
Data Provider:
OS:
OS version:

Playtime (Approx):
What is the issue?:
Where is the issue?:
Does restarting the client fix the issue?:

Cheers,
Community Manager for Old School RuneScape
Are you looking for a clan? Visit the Clan Directory!

13-Apr-2018 11:02:38

2201

2201

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Apple iPhone 7+
Model Number: MN482LL/A
Location: United States
Wifi: Yes
Cellular: 4G LTE
Data Provider: Sprint
OS: iOS
OS version: 11.3

Playtime (Approx): 5 - 10 minutes.
What is the issue?: Audio is disabled after using voice-to-speech keyboard function.
Where is the issue?: Anywhere in game; tested it in login screen as well as in-game.
Does restarting the client fix the issue?: No.

13-Apr-2018 14:27:30

Arqueiro

Arqueiro

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Apple iPhone X (256GB)
Model Number: MQAF2QL/A
Location: Portugal
Wifi: Yes
Cellular: 4G
Data Provider: NOS
OS: iOS
OS version: 11.3 (15E216)

Playtime (Approx): 1-2 minutes
What is the issue?: App crashing.
Where is the issue?: Crashed after teleporting to the grand tree using a royal seed pod. Can't login now as it always crashes when I do so.
Does restarting the client fix the issue?: No.

13-Apr-2018 14:38:28

Tembsa
Mar Member 2017

Tembsa

Posts: 99 Iron Posts by user Forum Profile RuneMetrics Profile
Device name:Ipad 4
Model Number:MD522KS/A
Location:Finland
Wifi:YES
Cellular:4G LTE
Data Provider:Telia
OS:iOS
OS version:10.3.3

Playtime (Approx):0
What is the issue?:Game crashes after RS icon
Where is the issue?:In client
Does restarting the client fix the issue?:No

13-Apr-2018 14:38:34

ZaPDoSY

ZaPDoSY

Posts: 854 Gold Posts by user Forum Profile RuneMetrics Profile
Device name: Apple iPhone 6S
Model Number: MN0W2B/A
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: Vodafone
OS: iOS
OS version: 11.3 (15E216)

Playtime (Approx): 20 minutes
What is the issue?: Used 60% of my battery in 20 minutes, this seems excessively high. Was using Wifi at the time.
Where is the issue?: n/a
Does restarting the client fix the issue?: No.

13-Apr-2018 14:46:02

Stu VII

Stu VII

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone
Model Number: 7+
Location: United States
Wifi: yes
Cellular:
Data Provider: sprint
OS: iOS
OS version: 11.3

When doing barrows the reward potential number is hidden behind the inventory button.
Hi I’m Stu Vii

13-Apr-2018 14:46:38

Muushuu
Apr Member 2019

Muushuu

Posts: 100 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: IPhone x
Model Number: MQAD2B/A
Location: United Kingdom
Wifi: Yes
Cellular: 4G
Data Provider: vodafone
OS: Apple
OS version: 11.3

Playtime (Approx): Few seconds
What is the issue?:

my phone doesn't recognise that an app is open and after a few seconds of not touching the screens its locks it self, which then logs me out

Where is the issue?: everywhere
Does restarting the client fix the issue?: No


(side note the x has huge black bars at both sides and takes along time to enter the auth due to how hopping apps works on apple)
Clan: Winter

Home World: 491

Secondary World: 522

Discord: discord.gg/winterosrs

Please submit applications on B O T H Discord AND this forum thread!

13-Apr-2018 14:51:02 - Last edited on 13-Apr-2018 14:52:46 by Muushuu

Madysen
Mar Member 2024

Madysen

Posts: 576 Steel Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 7
Model Number:
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
O*: iOS
OS version: 11.3
Playtime: 30 minutes

The issue is when I am in resizeable, I cannot make my chat box non-transparent. It allows for me to click the option in my settings, and it activates the option, but it doesn't make a change to the chat box. I would like to make the chat box non-transparent so that I can better read clan chat text.

13-Apr-2018 14:57:24

Jeffdaheff

Jeffdaheff

Posts: 1,102 Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 7 Plus
Model Number: MN572LL/A
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: AT&T
OS: Apple iOS
OS version: 11.2.2 (15C202)

Playtime (Approx): 5 minutes
What is the issue?: The keyboard is very large everywhere it appears. This isn’t an issue for chat (aside from aesthetics), but it is an issue for the report abuse screen. When clicking on it by itself, you cannot select any of the abuses after typing the person’s name. Even upon right clicking and selecting “Report” for a player, and it auto fills their name into the field, the keyboard still appears, and hides most of the abuses. This can be solved with the four finger swipe to hide the keyboard, but could possibly use a QOL tweak for usability.
Where is the issue?: Anywhere
Does restarting the client fix the issue?: No

13-Apr-2018 15:02:39

Quick find code: 429-430-240-66004733 Back to Top