Forums

Reporting Content Issues Thread is sticky

Quick find code: 429-430-240-66004733

Snooka
Jan Member 2017

Snooka

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 6s+
Model Number: A1687
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: T-Mobile
OS: iOS
OS version: 11.2.6

Playtime (Approx): 1 hour

What is the issue?: When Mini-map is minimized, prayer cannot be turned on by pressing the prayer Orb. The Orb is still highlighted as if the prayer was being turned on, but prayers do not activate.

Where is the issue?: Prayer Orb when mini-map is minimized.

Does restarting the client fix the issue?: No
I don't need a bank

14-Apr-2018 06:28:09 - Last edited on 14-Apr-2018 06:36:31 by Snooka

Snooka
Jan Member 2017

Snooka

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 6s+
Model Number: A1687
Location: United States
Wifi: Yes
Cellular: 4G
Data Provider: T-Mobile
OS: iOS
OS version: 11.2.6

Playtime (Approx): 30 minutes

What is the issue?: After teleporting to the Warrior's guild using POH Mounted Strength Cape, I was unable to tap anywhere on the screen. As I was teleporting I was tapping the mini-map to try and buffer my run toward the Potion/Food shop and it looks like my flag was placed on the edge of the map, but then I couldn't tap anywhere else. Not my inventory, map, or screen area.

Where is the issue?: Entire screen

Does restarting the client fix the issue?: Yes
I don't need a bank

14-Apr-2018 06:32:15 - Last edited on 14-Apr-2018 06:33:01 by Snooka

J immys
Dec Member 2021

J immys

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 8Plus
Model Number: MQ992LL
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: iOS
OS version: 11 3

Playtime (Approx): 1-2hrs
What is the issue?: Volcanic Abyssal Whip doesn't show properly in the players hand(no color/partially invisible)
Where is the issue?:Everywhere
Does restarting the client fix the issue?:No

14-Apr-2018 08:28:23

J immys
Dec Member 2021

J immys

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 8Plus
Model Number: MQ992LL
Location: USA
Wifi: Yes
Cellular: 4G
Data Provider: Verizon
OS: iOS
OS version: 11 3

Playtime (Approx): 1-2hrs
What is the issue?: In the smoke devil cave the "smoke" on screen blocks a majority of the gameplay screen. it is not seethru as it is on the P*

Where is the issue?:Smoke Devil Cave

Does restarting the client fix the issue?:No

14-Apr-2018 08:30:58

Bacteria

Bacteria

Posts: 148 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone 7+
Model Number: MNQP2SE/A
Location: Slovenia
Wifi: No
Cellular: 4G/LTE
Data Provider: Mobitel
OS: IOS
OS version: 11.2.1.

Playtime (Approx): 4 hours
What is the issue?:Fairy ring interface has lines vertically across the middle of it, making it hard to see the current fairy ring location
Where is the issue?:Fairy ring interface
Does restarting the client fix the issue?:No

14-Apr-2018 13:36:39

Louis
Dec Member 2015

Louis

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 7
Model Number: MN922B/A
Location: UK
Wifi: Yes
Cellular: 4G
Data Provider: O2
OS: iOS
OS version: 11.3 (15E216)

Playtime (Approx): 3 hours
What is the issue?: After using the voice-to-text function in the standard chat box to say something, you cannot use the backspace function to delete any text. All the words recorded from speech begin with a capital letter, and any text that you manually type in the same message afterwards is in caps lock with each letter separated by a space.
Where is the issue?: Everywhere
Does restarting the client fix the issue?: No
Louis

14-Apr-2018 14:05:26

Bacteria

Bacteria

Posts: 148 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone 7+
Model Number: MNQP2SE/A
Location: Slovenia
Wifi: No
Cellular: 4G/LTE
Data Provider: Mobitel
OS: IOS
OS version: 11.2.1.

Playtime (Approx): 7h
What is the issue?: The login screen audio will keep on playing after completely closing the app for a second or two after the app has already been closed.
Where is the issue?:At the login screen menu
Does restarting the client fix the issue?:No

14-Apr-2018 18:08:04

Vanity Name

Vanity Name

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPad Pro 9.7"
Model Number: MLM*2LL/A
Location: United States
Wifi: Yes
Cellular: N/A
Data Provider: N/A
OS: iOS
OS version: 11.2.6 (15D100)

Playtime (Approx): 3 hours
What is the issue?: "Click here to play" when logging in does nothing on several occasions.
Where is the issue?: I was using mobile last night before bed. I logged out, pressed the home button on the iPad, and locked the device. I did not force close the app before locking the device. The next morning, I opened the app. The app did not load the assets(red bar loading animation) rather it just opened right to the "Welcome to RuneScape" screen, and I was able to login. After typing in the user/******** & logging in, I was unable to click the "Click here to play" red button. I tried tapping it about a hundred times. I don't believe the client was frozen because you could see by me tapping it that it was highlighting the actual "click here to play" button, but it wouldn't actually get me into the game. I tested this again by logging out, pressing the home button on the iPad, and simply locking the device, and waiting a few hours before trying to log in again, and the same thing happened.

THE " * " IN MY MODEL NUMBER IS THE LETTER "N". NOT SURE WHY IT'S BLOCKING IT.
Does restarting the client fix the issue?: Yes.

14-Apr-2018 18:42:51 - Last edited on 14-Apr-2018 18:44:13 by Vanity Name

Teyzr
May Member 2020

Teyzr

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Iphone 7
Model Number: MN922ZD/A
Location: Netherlands
Wifi: No
Cellular: 4g
Data Provider: T-mobile
OS: IOS
OS version: 11.3

Playtime (Approx): 2h
What is the issue?: Quick prayers won’t enable when worldmap is minimized. I can set it up when its minimized but it won*t turn the prayer on atleast not the overhead prayers.
Where is the issue?: Whole game
Does restarting the client fix the issue?: No

15-Apr-2018 00:03:01

SantaL0vesMe
Sep Member 2023

SantaL0vesMe

Posts: 115 Iron Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 6S
Model Number: MKQL2CN/A
Location: Netherlands
Wifi: Yes
Cellular: 3G/4G
Data Provider: Tele2
OS: iOS
OS version: 10.3.3

Playtime (Approx): 1 min
What is the issue?: When trying to log out after less then 10 seconds after combat, the message appears i can't log out after 10 seconds. At the same time my characters freezes and it can't walk again until i log out and log back in.
Where is the issue?: Everywhere
Does restarting the client fix the issue?: Yes

15-Apr-2018 14:44:41

Quick find code: 429-430-240-66004733 Back to Top