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ROB1NW00D

ROB1NW00D

Posts: 1,978 Mithril Posts by user Forum Profile RuneMetrics Profile
Thank you for the Q&A sessions! I found them to be very informative and enjoyed reading through the pages of responses.

I myself had prepared a question for one of the sessions but unfortunately I got caught up at work and was unable to post it on the live sticky in time. I decided to post my question anyway in the General forum; it can be found here .

Cheers!

~ Truth
^_^

13-Oct-2014 00:50:30

John Stewart

John Stewart

Posts: 517 Steel Posts by user Forum Profile RuneMetrics Profile
This is a joke. Where are these stats from?

Anytime I have tried to come into contact with Jagex I've had a bad experience. The account I am on got hacked once, and after trying to email jagex twice about my account, I decided to make another account member (because I didn't have an account that had access to the forums) so I can post about it.

I did end up getting my account back, and was given an extra month membership (on my other account, one that I haven't used in years and only made it member to get this account back), so I didn't end up using the membership that I was given.

It is much better than it is before though, I'm sure back in the day I would have had a worse experience than I did

13-Oct-2014 01:24:27

Monazite-Fae

Monazite-Fae

Posts: 1,208 Mithril Posts by user Forum Profile RuneMetrics Profile
"customer service" and "Jagex" in the same sentence...

HAHAHAHAHAHAHA OMG HAHAHAHAHAHAHA

I was dying laughing, clenching on the ground trying to breathe for 5 whole minutes.

Your company hasn't answered a single mute appeal on my account ever since MMG came into office. I do remember my appeals being heard in 2004-2008. I have had 2 mutes total my entire RS career of multiple years, and both mutes were misunderstandings. One of them all I did was say "scammer" for trying to get 40m out of a tetsu helmet on me because of the G.E. price difference to street. Other one was some guy talking to me in a totally derogatory way and the system must'** thought I was doing it. Both of those mute appeals went straight to the garbage at Jagex Ltd apparently, and with my activity in the game. I quit because Jagex and customer support are about as real as is unicorns. I mean that. Both mute appeals ended up just simply expiring an entire year later. Pathetic.

13-Oct-2014 01:55:24 - Last edited on 13-Oct-2014 01:56:13 by Monazite-Fae

Rad Iant

Rad Iant

Posts: 704 Steel Posts by user Forum Profile RuneMetrics Profile
I would like to give Mod Beno a huge hug and thanks for the help he gave me last night. Thank you so much!

None of my wealth was restored (as per the message Mod Beno sent me), except for junk seeds.. which is odd lol.. but I received all my xp back.

Everything I said bad about Jagex I take back... Starting now lol

13-Oct-2014 16:14:20 - Last edited on 13-Oct-2014 16:37:54 by Rad Iant

[#CVH12K48I]

[#CVH12K48I]

Posts: 73 Iron Posts by user Forum Profile RuneMetrics Profile
[#CVH12K48I] said :
@Mod Klevin (couldnt quote your post because of word limit.)

You Asked: "By the way, I’ve checked the inbox for this account, as well as for contacts from the emails associated with this account, but I can** see any tickets from you at all – are you talking about tickets from a different account or email?"

Dude hell yeah I have passion for Runescape! This game has held my attention longer than just about anything lol!! ;) But Yes. The offences are on my actual account Anoobass5 (Ingame; 'Pepper). I just created this account to try and reach you guys as well as my friends on my account Pepper.

Anyways, I am off to work. if I get home and can finally play Runescape again you guys better believe I am gonna be making a thank you thread in the compliments section :P


edit: AS OF 10/14 9AM PST. I AM STILL UNABLE TO USE MY ACCOUNT. Really really hope Mod Kelvin makes his way back to this thread. :fingers crossed:
--Pepper


QUOTED. STILL HAVE YET TO RECIEVE ANY HELP OR EVEN INFORMATION REGARDING MY ACCOUNT. JAGEX STILL DOES UNFAIRLY BAN ACCOUNTS. AND TO THINK, I ACTUALLY THOUGHT I WAS FINALLY GETTING SOMEWHERE, IN REGARDS TO GAINING ACCESS BACK TO MY ACCOUNT. THANKS GUYS. GLAD I CAN PAY MEMBERSHIP FOR TWO ACCOUNTS!!....

EDIT: Not trying to be rude, but I'm extremely frustrated and disappointed with this entire ordeal.

13-Oct-2014 21:42:02 - Last edited on 13-Oct-2014 21:53:24 by [#CVH12K48I]

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
[#CVH12K48I] said :
[#CVH12K48I] said :
@Mod Klevin (couldnt quote your post because of word limit.)

You Asked: "By the way, I’ve checked the inbox for this account, as well as for contacts from the emails associated with this account, but I can** see any tickets from you at all – are you talking about tickets from a different account or email?"

Dude hell yeah I have passion for Runescape! This game has held my attention longer than just about anything lol!! ;) But Yes. The offences are on my actual account Anoobass5 (Ingame; 'Pepper). I just created this account to try and reach you guys as well as my friends on my account Pepper.

Anyways, I am off to work. if I get home and can finally play Runescape again you guys better believe I am gonna be making a thank you thread in the compliments section :P


edit: AS OF 10/14 9AM PST. I AM STILL UNABLE TO USE MY ACCOUNT. Really really hope Mod Kelvin makes his way back to this thread. :fingers crossed:
--Pepper


QUOTED. STILL HAVE YET TO RECIEVE ANY HELP OR EVEN INFORMATION REGARDING MY ACCOUNT. JAGEX STILL DOES UNFAIRLY BAN ACCOUNTS. AND TO THINK, I ACTUALLY THOUGHT I WAS FINALLY GETTING SOMEWHERE, IN REGARDS TO GAINING ACCESS BACK TO MY ACCOUNT. THANKS GUYS. GLAD I CAN PAY MEMBERSHIP FOR TWO ACCOUNTS!!....

EDIT: Not trying to be rude, but I'm extremely frustrated and disappointed with this entire ordeal.



What about the inbox message, copied below, that Mod Beno sent you???

If you hadn't have botted twice, then you would not be banned. As you did, your account will remain banned as we have a zero tolerance approach to botters.

Mod Kelvin.

Sent Date 09-Oct-2014 10:56
From Mod Beno
Read Date 09-Oct-2014 14:09
Hey o0oiilillio0,

Following your post on the forums I have investigated your account for you.

I can understand your frustration at being banned but as you yourself admit you did in fact use a bot and as a result you were banned.

Looking at your offence history I can see that you received a temporary ban and then, some days after that ban ended, you chose to bot again. Since you had already been warned botwatch applied a permanent ban.

I can see that there may have been some confusion due to the fact that two bans were applied for your second offence however they are both permanent offences so the outcome is the same.

How did we do? Please click here to give us your feedback.

Kind regards,
Mod Beno
Mod Kelvin
| Director of Player Experience | Jagex Charitable Giving Need Help: Visit Our Support Centre

14-Oct-2014 12:01:08

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14-Oct-2014 14:23:43

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14-Oct-2014 14:26:24

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