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Boeing

Boeing

Posts: 8,706 Rune Posts by user Forum Profile RuneMetrics Profile
The Oceana said :
My Kingz said :
Hello Im ranked "10" overall and had no help the past 8 days since i got hacked...... im a priority account and when i got hacked it took jagex 2hour to lock my acc which gave the hacker more then enough time to get into my bank and take all they needed to take, i had jag + pin....

the responses i got from jagex/jmods was all automated and not even up to date automated 1s....

was wondering if this survey/calculations is correct because i doubt i am the only 1.

im looking to get a refund because it wasnt my fault i got hacked....

Support.

Jagex, if your customer support is what you hype it to be.. I would have expected at least one Jmod to help out My Kingz. Rank 10 in the entire game, and all he gets is automated messages? Wish I could agree with that rating you guys made up for yourselves.

Jagex claims to have a 99.9% response time in 48hours? Maybe a 99.9% response time of automated messages! We pay We say!

08-Oct-2014 03:28:23

Kirkwall RS

Kirkwall RS

Posts: 971 Gold Posts by user Forum Profile RuneMetrics Profile
My Kingz said :
Hello Im ranked "10" overall and had no help the past 8 days since i got hacked...... im a priority account and when i got hacked it took jagex 2hour to lock my acc which gave the hacker more then enough time to get into my bank and take all they needed to take, i had jag + pin....

the responses i got from jagex/jmods was all automated and not even up to date automated 1s....

was wondering if this survey/calculations is correct because i doubt i am the only 1.

im looking to get a refund because it wasnt my fault i got hacked....

Nice one Jagex helping Dragonseance but not helping My Kingz. Your customer service is garbage.

08-Oct-2014 03:30:40

Flat Earth Z
Nov Member 2023

Flat Earth Z

Posts: 1,014 Mithril Posts by user Forum Profile RuneMetrics Profile
@ arrogant j mods not admitting your botwatch is completely broken, you are all in serious denial and need to be mentally evaluated, as I was IRL- after having no replies for the 2 weeks my account was -'d on directly after Bwatch was introduced on 07.
I quit for 5months and to this day continue to pay with Bonds over real money. (make a front page apology and i'll consider throwing you a penny)
NONE of my emails were read
NONE of my appeals were read
A FEW of my twitter posts were read, and looked "in to"
QUASHED months later
7+ years veteran, according to your stats I should have moved on by now.
P.S. I want a refund for the 2 weeks + latter month I was either banned or for the most part quit playing entirely.
Your a company, we pay you, you owe us some sort of an apology primarilly and explanation soon to follow ASAP

P.S.#2 @ mod kelvin your Q&A post claiming the fact you guys DO NOT ban innocent players is wrong. Let me fix it for you, "Jagex does not PERM BAN innocent players" (hopefully)
Your flawed anti macro detection sadly does temp ban innocents all the time. And reading the comments on videos of youtubers who were unbanned you do have many perm banned players In need of their appeals being read...

08-Oct-2014 03:35:17 - Last edited on 08-Oct-2014 03:39:03 by Flat Earth Z

Flat Earth Z
Nov Member 2023

Flat Earth Z

Posts: 1,014 Mithril Posts by user Forum Profile RuneMetrics Profile
btw if i were old enough, i would fly to runefest and raise hell about this. Please don't give me that oppertunity.

these 2 posts are rants, my issue has ALREADY been resolved in pages 6,7,8 of this thread. Botwatch MAY have flaws to this day, but at least i know the people at Jagex have a heart.

Love always

08-Oct-2014 03:40:22 - Last edited on 09-Oct-2014 17:16:46 by Flat Earth Z

[#CVH12K48I]

[#CVH12K48I]

Posts: 73 Iron Posts by user Forum Profile RuneMetrics Profile
I don't think a front page apology is needed, we would just like access back the accounts we put literally years of our lives into.. We understand you try Jagex. We do. But for instance when I had to cancel my membership after you unfairly banned my main account (that I worked for about 8 years on almost a year of log time) you guys sent me an automated message saying how sorry you were i was cancelling and to feel free to email you at billingsupport@jagex. Wel* that doesnt work guys! Its this kind of outdated messages that make your survey hard to believe. Personally all I want is to be able to play my account Anoobass5 ( ig; Pepper) Please help me with that?

08-Oct-2014 04:30:22

[#CVH12K48I]

[#CVH12K48I]

Posts: 73 Iron Posts by user Forum Profile RuneMetrics Profile
yeah man. i wasnt out to disrespect you. goodluck with your approach to the situation. When I can't get incontact with Jagex what so ever .. I hardly think the logical next step is to ask for a public apology. Albeit I did misread your post and thought you wanted a personal apology. I still think thats like asking for the stars man, thats all I was saying. I think think there is a much better chance, by being polite, that they actually look into your account and take you seriously. No need to be an ass mate, to me or jagex tbh.

08-Oct-2014 05:16:37

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Rad Iant said :
I had my account hacked and botted on years ago. During this time there was no trading and yet, when I recovered my account all my items have disappeared and my stats halved across the board.

Rad Iant - I'll take a look into your situation - keep your eyes on your message centre over the next couple of days.

Mod Kelvin.
Mod Kelvin
| Director of Player Experience | Jagex Charitable Giving Need Help: Visit Our Support Centre

08-Oct-2014 09:49:48

Mod Kelvin

Mod Kelvin

Jagex Moderator Forum Profile Posts by user
Dudeis2kool said :
sorry, what was that?

i kinda was about to fall off my chair when i started reading the thread thinking this will be promise to enhance and improve the quality of customer support but then to my shock i find it's just Q & A about and a graph about how efficient they are?

idk where did u pick up that graph up from, but as a customer i can say i am not satisfied with the service i am getting, not sure if lagg, dc's from the rs server counts or even that now it's kind of a custom and something that is very well expected that almost with any update there will be bugs and glitches being released with it.

although if the above does not count as costumer support, even when i try to contact customer support for account details or things that you know, a customer support exists to handle every time the result is failure, the graph shows such great results yet i do not recall a succesfull attempt to contact customer support be it through email or message center,



103 - if you're experiencing lag issues, I'll ask one of the tech support guys to drop you a line in your message centre.

Thanks for your feedback, too - if there are specific issues we can help you with on your account, please let us know via the inbox message we'll send you.

Mod Kelvin
Mod Kelvin
| Director of Player Experience | Jagex Charitable Giving Need Help: Visit Our Support Centre

08-Oct-2014 10:08:09

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