Now for the bad news. This past summer, one of these 'kids' in my clan was growing in his life and as such quite inactive in the game, but looked to a few of us oldtimers as mentors, and would infrequently sign in to show us old fogies he was doing well. To shorten this, he returned to find his account hacked. Two of us in the clan lauded the customer support team, and set on to help him recover his account. We found and offered him the accounthelp at jagex email address which he tried, we also emailed on his behalf. His account name was Roxtarr. With two to three weeks of no response, multiple emailings, visits to jmods posts, friendchats whatever we could think of, this player still had no assistance, no contact, no hint of anything from Jagex. I cannot tell you how disappointing this was for all of us. We finally, finally made twitter accounts. We poured out two to three umm threads or whichever you call tweet messages to the support team there. I took another three to five days, but he did finally receive contact and assistance from the team.
To the team, I trusted you all, I lauded your assistance, I appreciated your team. I was not a happy camper seeking help and exposing myself and my professional stature by having reference to a game on this twitter account that I would NEVER! in my life want out there on the web . I am old-school and I am professional, and in my circles at my age, we do not do these things. We do not have game sites and references where someone could find them on a distrusted 3rd party, uncomfortable twitter thing...this was inappropriate and expunged asap. I do not want to facebook, twitter or link-in to anything here. I want the old care, guidance, professionalism, and rs website access to support within the game website and tools that this old fogie loves and trusts. I for one am begging for easily accessed account help within the rs website that this old fogie can once again laud and pass on to all whom need. Thank you for reading
07-Oct-2014 23:09:41
- Last edited on
07-Oct-2014 23:18:35
by
Orionztail
And interesting blog as well
