I have supported Jagex recently in a lot of the things that players didn't like... but this is a bad move.
First of all, security is only secure as long as people use it. People only use it if it is simple and functional. This is freaking complicated. Looking at the comments even people who WANT to do this can't because they don't have a smartphone. If they do have a smartphone, they can't download the apps. That's not security because it isn't functional.
Second, you can't protect stupidity. I've created and managed online accounts for over 13 years, my Runescape account being 10+ years old and I've had the same email since I was 9 years old. Never had an account compromised. Obviously, I do something different to protect myself. You can't make people protect their account. Especially if they don't have smartphones. You should empower us to be able to protect our account, but in the end, account security is our responsibility.
Third, JAG was fine. Players seemed happy with it to me. Obviously Jagex has the stats, not me, this is just my observation. As I mentioned in another thread: my bank account is easier for me to get into, and it is more secure. This authenticator things is not only too complicated, it's unnecessary.
25-Jun-2014 05:04:32