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EoC: Boss Fight Video

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Kralgore

Kralgore

Posts: 303 Silver Posts by user Forum Profile RuneMetrics Profile
C – “Within months, you'd see everyone migrating to where things are still alive and going forward - just as we saw with RuneScape 2 and RuneScape Classic”

C1 – Let’s let the analytics decide..... If you build it, you can prove it. No misleading polls just a straight reporting of where the users are going. Then adjust your development efforts in that area.

C2 – During the evaluation time tell your users (and follow up on it) your staff will be fixing the many, many bugs and other issues Pre and Post EoC. This will give you 2 very important things. 1 – you will have a properly debugged system from which to move forward. 2 – You will have another server farm/game that can continue to make money while no effort is placed on development. If you choose to sell this off at a later date, it would be a mature, isolated product that can be moved or removed without disrupting the platform you are keeping and continuing development with.

03-Dec-2012 18:28:09 - Last edited on 03-Dec-2012 18:29:57 by Kralgore

Kralgore

Kralgore

Posts: 303 Silver Posts by user Forum Profile RuneMetrics Profile
D – You did not mention this item but I would like to include it with this response.

D1 – Your player base is your cash cow. We are your meal ticket, your Christmas bonus, your office parties, your profit sharing. Be actively engaged with your meal ticket. Talk to us. Customer support response is abysmal with RuneScape. I am not sure how Jagex deals with other games under its umbrella but the support response is atrocious when it comes to RuneScape. You have only canned, automated responses that do little to inform the user of the true status of support tickets, security issues, bug reports, etc.... Provide timely, accurate and personal contact if you wish to keep your user base intact. This takes a little longer and is harder because you are dealing directly with customers but it ALWAYS pays off in the long run. If you do not have one (and I suspect you don’t), hire/appoint a Director of Support Services. This individual would be solely responsible for the interactions with the player base regarding bug reporting, technical issues, security issues and communication to the player base regarding all of these items. Technology corporations that do not provide a high level of customer service frequently become a “flash in the pan” (think of when the dotCO M bubble burst).

03-Dec-2012 18:28:14 - Last edited on 03-Dec-2012 18:30:30 by Kralgore

Kralgore

Kralgore

Posts: 303 Silver Posts by user Forum Profile RuneMetrics Profile
Summary – I believe this addresses the concerns expressed by Mod Drebin and presumably Jagex. Run this by your senior and executive management as well as your investors. I am sure they will be able to see the logic in such an approach. Then communicate the results of any resulting meetings to the real investors, your money pool, your players.... If you do *** communicate accurate and timely information to your player base, you will bite the very hand that feeds you. You are already experiencing some of this with recent lack of renewals and (from what I understand) requested refunds.

Please take this advice to heart. Think about it. Pass it around. Think about where the business is going. Think about if you want to see the RuneScape name a year from now (or even 3 months from now). Keep your product viable by finding out what your users want. Deliver what they want and you can laugh all the way to the bank. To disregard your player base would be blatant arrogance and businesses with arrogant leadership have always been doomed to failure.

Ignore your customers at your own peril.

03-Dec-2012 18:28:18 - Last edited on 03-Dec-2012 18:30:46 by Kralgore

Halfingr
Jun Member 2010

Halfingr

Posts: 343 Silver Posts by user Forum Profile RuneMetrics Profile
@Kralgore - Allow me to refute on most of your argument:

A - "technically unworkable" does not mean "it cannot be done because we lack the mechanics". It means that you CANNOT automagically translate subjectivity with an algorithm...Which leads us to your "B" bullet.

B - There is no magic mamthematical equation that factors in subjective difficulties posed by content designed to be specifically used with a different interaction model. The only things that can do that are called Anthropologists, and they cost money to use.

C - A stale product ("RS2&quot ;) is not an unreasonable notion. In fact, I wouldn't mind being able to play the RS2 product now and again. However:

----- C1 - Jagex does not wish to create content for the product with the RS2 interaction model, as, even though it has a healthy fanbase, it is a dying model that the majority of consumers aren't willing to pay for, which means no matter how many CURRENT users would switch back to it at the moment, the future swing groups (ie, future revenue) would tend to the more "modern" interaction model, and that is factual.

----- C2 - Allowing players to use the old RS2 model [now* after the last half-month of forcing them to use the EoC model would reinforce the popular notion among the RS2 "love group" that the EoC model is something to be discarded, thereby encouraging players to dismiss using any future updates to the EoC model

And finally, for D, see C1. There is no longevity for a non-indie company in a dying interaction model.

04-Dec-2012 03:00:07

Kralgore

Kralgore

Posts: 303 Silver Posts by user Forum Profile RuneMetrics Profile
@Halfingr

My statements are around those of Mod Drebin. He stated (look at the post he made) it is “technically unworkable”. The outline I provided shows the fallacy in maintaining such a statement.

The “different interaction model” is fully isolated as indicated in the configuration. These are two isolated environments as already posted.

Your argument regarding part C is invalid as I have stated looking at the metrics of usage. This provides hard evidence of what the users want through system logs. During that time I also stated a productive use of development time to work out the bugs that are blatantly obvious and well reported by the user base for BOTH options.

As for your statement about C1, I am impressed you have such apparent detailed knowledge of the wishes of Jagex senior and executive management without direct contact with them.

This proposal provides a launching platform of the model that is preferred by the user base as evidenced by the metrics stated earlier that can then be acted upon by Jagex. The “other” platform is then in an isolated and “sellable” format if Jagex wishes to do so. They may also wish to continue its operation.

This is not about mathematics, “automagic” algorithms, nor crystal ball gazing wondering about the wishes of Jagex. This is a presentation of a workable solution that Mod Drebin is quoted as saying is “technically unworkable”.

04-Dec-2012 04:48:09

Kralgore

Kralgore

Posts: 303 Silver Posts by user Forum Profile RuneMetrics Profile
@headingto138

No worries. This is not a slam against Jagex nor its staff. This is an attempt to educate Mod Drebin on how the solution is actually workable. I am not trying to kick up a storm here; just trying to help provide solutions.

04-Dec-2012 04:49:19

[#F7RRRB5SZ]

[#F7RRRB5SZ]

Posts: 2,402 Mithril Posts by user Forum Profile RuneMetrics Profile
I would just like to see the combat triangle go back to being based on the tactics we are forced to use for each different combat style. The new EoC it's just a question of what armour we wear :(

05-Dec-2012 10:03:57 - Last edited on 05-Dec-2012 10:04:16 by [#F7RRRB5SZ]

Cyanid
Jan Member 2006

Cyanid

Posts: 24,133 Opal Posts by user Forum Profile RuneMetrics Profile
Mod Drebin:

"Think about it for a second - we're people like you and we want the game we all love to be a success. Taking steps we think will be bad for the game would be totally illogical."

-------------------------------------------------------------

>EoC
>SoF
>Solomans

How are any of the above good for Runescape?


¸.-*-¯-*-.¸.-Your Friendly, Neighborhood Unicorn-.¸.-*-¯-*-.¸

05-Dec-2012 13:30:42

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