RuneScape Forum Archive | Proposal: remove FMR.

Jul

2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile

Ever seen threads advertising discord channels? There is even one on the first page of the guide section.. Wait it gets better a fmod has even posted on the thread.

Or clans directing users off site to apply/for info

Also they don't want it clarifiying they want it overturned and rightly so

22-Mar-2022 21:51:07 - Last edited on 22-Mar-2022 21:59:18 by Wilf

Apr

2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile

I respectfully disagree, but that's not what this thread is about and my post was advice on how the person could get their guide "back online", not start a moderation procedures debate with others.

•

Spearmint30

•

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Food scientists have finally managed to remove the mint flavor from gum! The ex-spearmint was a success!

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22-Mar-2022 22:06:51

Jul

2019

Wilf

Posts: 17,032 Opal Posts by user Forum Profile RuneMetrics Profile

In that case consider mine advice for them on how they can get it back online when they go to forum help to argue for it being unlocked using other exisiting threads that can quite easily be locked using the same reasons given.

22-Mar-2022 22:17:29 - Last edited on 23-Mar-2022 22:56:16 by Wilf

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

Back on topic please.

As it stands, review requests must now be posted on Forum Help. When I used this as a reason for posting on FH recently, I received this moderator reply:
Tuffty said :
Also yes thank you for posting it here as you said no where else to post it.

This thread continues to be for suggesting a better replacement for FMR.

~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

23-Mar-2022 08:58:51 - Last edited on 23-Mar-2022 08:59:03 by Archaeox

Apr

2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
Back on topic please.

This thread continues to be for suggesting a better replacement for FMR. Right.

On that topic - Couple of good options for Community Management (CM) might be:

To either allow FMod posts to be reported under a new category for <insert good category name for that> or some form of support ticket that goes right to CM instead of Player Support (PS).

Pros:
- More discreet reporting/review process

Cons:
- Less transparency that reviews are occurring to those not actually requesting reviews
- Needs dev time, probably

Jagex could also implement an audit process to sample moderator actions and responses for compliance with the internal guidelines.

Pros:
- Automatic review process
- Needs no dev time

Cons:
- Potential volume of sample data could result in missed occurances
- Needs additional JMod presence and time commitment

•

Spearmint30

•

¤

Food scientists have finally managed to remove the mint flavor from gum! The ex-spearmint was a success!

¤

23-Mar-2022 22:10:29

Jan

2003

Tuffty

Forum Moderator Posts: 152,160 Ruby Posts by user Forum Profile RuneMetrics Profile

Jagex could also implement an audit process to sample moderator actions and responses for compliance with the internal guidelines.

That used to happen often when there were plenty of staff and F-Mods were contacted by a Staff Member to help resolve it or get more information on what transpired. I would like to see that back. Not because any F-Mods have done anything wrong far from it. It just means Staff are upto date on the issues.

It's down to staff numbers though.

All we can do right now is use your 1 time post on Forum Help thread to seek advice on why an action was taken or not taken. It's all we have for the time being.

Need an explanation or clarification?

- If you don't understand the action that was taken or not taken, you can ask for an explanation or clarification. Depending on the time and context, this will be done as promptly as it can be,

but please be patient

.
However, you can only do this

once per issue

, if you continue to post, this will be considered

a misuse of this thread

.

Been on Forum Help for years and little used todate.

Comprehensive Account Security

What do snowmen have for breakfast? Snowflakes!

24-Mar-2022 12:47:44 - Last edited on 24-Mar-2022 12:48:04 by Tuffty

Jan

2006

Rooh

Forum Moderator Posts: 40,589 Sapphire Posts by user Forum Profile RuneMetrics Profile

Some interesting suggestions Spearmint, but they pretty much rely on JMods having time to devote to the forums... and if they had that, this thread wouldn't have been needed in the first place as they would have spent that time dealing with FMR.

Sorry I know that sounds a bit negative but I'm just trying to be realistic.
Any alternative solution needs to be something that takes up very little (or no) JMod time and I'm afraid I have no idea how that could be achieved.

Who's the cat that won't cop out when there's danger all about?

24-Mar-2022 12:52:02

Dec

2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile

Rooh said :
Any alternative solution needs to be something that takes up very little (or no) JMod time and I'm afraid I have no idea how that could be achieved.
I disagree. It needs to be something that takes up very little (or no) Community Management JMod time... hence my suggestion that it be handed over to Customer Support instead.

~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

24-Mar-2022 14:15:30

Apr

2012

Spearmint30

Posts: 23,350 Opal Posts by user Forum Profile RuneMetrics Profile

That's true Arch, if PS has the bandwidth to handle taking the reigns then something could work. In that event, I'd just scratch the stipulation of CM receiving the tickets in my first example I posted previously.

Rooh said :
they pretty much rely on JMods having time to devote to the forums Yeah. There's a whole other discussion that could be had on that point alone, but you're right.

Tuffty said :

Jagex could also implement an audit process to sample moderator actions and responses for compliance with the internal guidelines.

That used to happen often when there were plenty of staff and F-Mods were contacted by a Staff Member to help resolve it or get more information on what transpired. I would like to see that back. Not because any F-Mods have done anything wrong far from it. It just means Staff are upto date on the issues.

It's down to staff numbers though.

All we can do right now is use your 1 time post on Forum Help thread to seek advice on why an action was taken or not taken. It's all we have for the time being. Yes, sir. I think the concerns are that people (generally speaking) want an opportunity to speak to someone "higher up" when they don't get a satisfactory action/response from someone. For example, when something goes a certain way and the justification is "because rules" or whatever, the next step is to talk to whoever is in charge of making up those rules.

It doesn't mean anyone is entitled to it, sure, but that still seems to be what is wanted if it is possible to do so.

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Spearmint30

•

¤

Food scientists have finally managed to remove the mint flavor from gum! The ex-spearmint was a success!

¤

24-Mar-2022 17:16:59 - Last edited on 24-Mar-2022 17:56:55 by Spearmint30

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Archaeox said :
I disagree. It needs to be something that takes up very little (or no) Community Management JMod time... hence my suggestion that it be handed over to Customer Support instead. The issue with this is that Mod Kari shared that for "xyz reasons", they are unable to shift this specific responsibility to Player Support/Customer Support:
Mod Kari said :
To speak to some of the solutions suggested here (and elsewhere), I have read many of them and many of them do have their merits. Unfortunately there are also reasons we can't shift responsibility to Player Suppor t or implement a ticket system (to touch on one such suggestion).

24-Mar-2022 17:34:51

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Proposal: remove FMR.