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Proposal: remove FMR. Thread is locked

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Miu

Miu

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I think the amount of time it gets to take a response leading to people forgetting what they even requested review for is a problem. It's not only a problem with how often the thread is being checked, it also highlights the issue with the automatic hiding of posts. Confidentiality is important, of course. But I don't see why the poster themself is unable to see their own post. This would also let people edit their post if necessary.
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06-Aug-2021 21:47:41

Miu

Miu

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Hell, if the Jmod was able to edit your own post and add your reply, and you were the only one able to view it, it would solve a lot. A jmod editing your post would also remove your ability to edit it, so it kind of finishes the discussion, while making the response confidential.

That way some users aren't known as always running to FMR ;)
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06-Aug-2021 21:49:30

Spearmint30
Apr Member 2012

Spearmint30

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I like where you're going with your idea there,
Miu
, but I'd almost rather see the dev time spent on reviving the highlight report system with an option for "Moderation Review". Feedback could then be sent via player inbox, which keeps the entire exchange confidential between the reporter and Jagex.

(Not to derail the topic, but while they're in there working on the highlight function, it would even be ideal to throw some categories in there that the FMods/LMods can action. Title changes, lock requests, general reports - FH stuff. Player Safety and Moderation Review would bypass the FMod level and go straight to Jagex and/or LMods, depending.)
- Anyways, that's a whole other topic.

Having a way to "appeal" an action to a higher level does ease some tensions and frustrations in itself, so there are benefits to keeping such a system around. That is, provided the execution or issues therein are not able to get in the way of those benefits resulting in the same tension and frustration that would have existed without it.
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Spearmint30
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12-Aug-2021 20:59:31

Mr Brushie

Mr Brushie

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As long as the so-called "community manager" continues to have an aloof and cavalier attitude towards FMR, nothing will change, ever.

It's been made flagrantly clear throughout this thread's duration that this is the case.

14-Aug-2021 04:32:09

Archaeox
Dec Member 2011

Archaeox

Posts: 53,399 Emerald Posts by user Forum Profile RuneMetrics Profile
Well, here we are again.

It's been over a month since the slate was cleared and a new FMR thread created... in which time NONE of the very few issues raised (only 3! in a month!) have been responded to.

Evidently, even when the backlog is removed, Jagex Staff do not have any time or willingness to respond to player concerns.

It's time to accept that the process needs to change, and the professional external moderators hired by Jagex be allowed to respond to customer issues as well.
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08-Sep-2021 14:39:05 - Last edited on 08-Sep-2021 14:40:14 by Archaeox

Mr Brushie

Mr Brushie

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We need someone who actually cares. :|

You challenged Mod Kari's comments and she can't be assed to even reply; that kind of proves my point regarding having an 'aloof and cavalier' attitude.

And yes, you're going to say it's a systemic issue, but once again if the person in charge doesn't give a crap, it makes no difference.


I for one would just love to know what the "reasons" are that a ticket system won't work, as she put it.

08-Sep-2021 21:03:11

Miu

Miu

Posts: 16,950 Opal Posts by user Forum Profile RuneMetrics Profile
Archaeox said :
Well, here we are again.

It's been over a month since the slate was cleared and a new FMR thread created... in which time NONE of the very few issues raised (only 3! in a month!) have been responded to.

Evidently, even when the backlog is removed, Jagex Staff do not have any time or willingness to respond to player concerns.

It's time to accept that the process needs to change, and the professional external moderators hired by Jagex be allowed to respond to customer issues as well.

Please be respectful to the gold crowns behind the game. They are people too. It's summertime and the Jagex offices are too hot to survive the heat of the forums. We'll get some reviews around winter time, don't you worry.
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09-Sep-2021 02:47:26 - Last edited on 09-Sep-2021 02:47:58 by Miu

Draco Burnz
Dec Member 2011

Draco Burnz

Posts: 79,296 Emerald Posts by user Forum Profile RuneMetrics Profile
Maybe if every just stopped complaining about everything all the time things would get done.

I mean you could always try that, its not that hard.

Sure ppl need to be called out when things dont get done or w/e, but doing it for this long is beyond overkill.
Draco Burnz
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Defender of the logical

09-Sep-2021 04:41:48 - Last edited on 09-Sep-2021 04:42:03 by Draco Burnz

Mr Brushie

Mr Brushie

Posts: 1,161 Mithril Posts by user Forum Profile RuneMetrics Profile
Draco Burnz said :
Maybe if every just stopped complaining about everything all the time things would get done.

I mean you could always try that, its not that hard.

Sure ppl need to be called out when things dont get done or w/e, but doing it for this long is beyond overkill.

I don't get you.

You've posted in this thread saying you agree that it's outrageous that it's been literal months since review, then you do an about-face and say this?

Which is it?

09-Sep-2021 11:18:58

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