There seems to be a mountain out of a molehill starting to form and I'm not entirely sure why?
It's true that we're not forced to 'work on' Forum Help. Over the years there have been FMods who have preferred to continue using the forums and deal with issues as they come across them, rather than working the report queue, while at the same time there are FMods who prefer to run through Forum Help, that's fine too.
Typically Forum Help reports are dealt with in a timely fashion.
In terms of the use of the provided template, it's the best and most simple way to provide us with the information we need in order to deal with what you're raising to us.
Having said that, any reports that don't quite follow the template but still provide the necessary detail we need will typically still get dealt with and one thing I personally quite like is when we have reports where the QFC is hyperlinked
But again, that's just a nicety which makes it that much more convenient but that's not to say I or we expect that as its an extra step a player reporting something would need to do and not everyone 100% familiar with the intricacies of the forums like adding links etc.
Need support? Support Centre | Forum Help
It's true that we're not forced to 'work on' Forum Help. Over the years there have been FMods who have preferred to continue using the forums and deal with issues as they come across them, rather than working the report queue, while at the same time there are FMods who prefer to run through Forum Help, that's fine too.
Typically Forum Help reports are dealt with in a timely fashion.
In terms of the use of the provided template, it's the best and most simple way to provide us with the information we need in order to deal with what you're raising to us.
Having said that, any reports that don't quite follow the template but still provide the necessary detail we need will typically still get dealt with and one thing I personally quite like is when we have reports where the QFC is hyperlinked
But again, that's just a nicety which makes it that much more convenient but that's not to say I or we expect that as its an extra step a player reporting something would need to do and not everyone 100% familiar with the intricacies of the forums like adding links etc.
Joel
Need support? Support Centre | Forum Help
13-Apr-2021 20:44:23
